IT Systems Engineer II

San Francisco, CA, United States

Salary : $84,510.40 - $113,568.00 Annually

Location : CA, CA

Job Type: Full-Time Permanent

Remote Employment: Flexible/Hybrid

Job Number: 7966GE-0624-017 (O)

Department: County Executive Office

Division/Service Area: CEO - OCIT Shared Services

Opening Date: 06/28/2024

Closing Date: 7/12/2024 11:59 PM Pacific

CAREER DESCRIPTION

IT SYSTEMS ENGINEER II

In addition to performance-based merit increases, this position is scheduled to receive salary range increases on the following dates:

Effective June 28, 2024 - 4.25% increase

Effective June 27, 2025 - 4.00% increase

Salary may be negotiable within the range listed above, based on position requirements and the successful candidate's qualifications, subject to appropriate authorization.

OPEN TO THE PUBLIC

This recruitment will establish an open eligible list that will be used to fill current and future IT Systems Engineer II positions. The eligible list established may also be used to fill positions in similar and/or lower classifications throughout the County of Orange.

DEADLINE TO APPLY

This recruitment will be open for a minimum of five (5) business days and will close

Friday; July 12th, 2024 at 11:59PM (PST).

ORANGE COUNTY INFORMATION TECHNOLOGY

The mission of Orange County Information Technology (OCIT) is to provide innovative, reliable, and secure technology solutions that support County departments in the delivery of quality public services. OCIT provides IT solutions across County departments for voice communications, network services, application support, service desk, desktop support, as well as data center services.

Click here for more information on OCIT

Click here for more information on the County of Orange

THE OPPORTUNITY

OCIT is seeking a candidate to fill a full time IT System Engineer II position. The position will administer and manage server operations in one of the largest agencies in the county.

The position will also support multiple seasoned engineering staff as well as perform other duties as assigned.

In addition, the IT Systems Engineer II will perform, but is not limited to, the following duties :

Deploying, configuring, maintaining, and upgrading Microsoft Servers, Exchange Servers, backup and disaster recovery systems, and related management tools

Configuring, maintaining, and upgrading storage arrays and related management tools

Maintaining system security on host and virtual servers

Monitoring and optimizing the performance of host and virtual servers

Designing, configuring, and performing backup and recovery of key systems

Controlling and monitoring user access

Maintaining archived data

Provide user access to applications in accordance with approved security roles;

Create, modify, and delete user access;

Provide second level support for application provisioning issues

Assist with the administration and maintenance of the complex Active Directory organizational structure, Microsoft Exchange, Exchange Online and Office 365

Perform incident resolution

Create and run reports on user access activities

Create and update procedures and user guides; and/or participate on projects.

DESIRABLE QUALIFICATIONS In addition to the Minimum Qualifications, the ideal candidate will possess two (2) or more years of professional experience supporting enterprise applications in large (over 4,000 users), complex network environments.

In addition, the ideal candidate will possess the following core competencies:

Technical Expertise | Technical Knowledge Thorough understanding of complex terminology and networking concepts in information systems

Experience with administration and troubleshooting of Microsoft components of Active Directory, Account/group administration, Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP), File and Print Services, Group Policy, and File backup/restore operations in large environments

Experience and thorough understanding of on-premise and O365 hosted Exchange servers in large environments.

Experience with VMware environments to include Hypervisor, Clustering, HA/DRS, VMware Horizon, monitoring tools and VM administration

Experience with Cisco Unified Computing System (UCS-X) and HyperFlex environments to include components of, Fabric Interconnect, Storage Area Networks (SAN) and Network Attached Storage (NAS)

Problem Solving l Analytical Skills Ability to analyze, identify and resolve complex technical problems

Proactively ensure the highest levels of system and infrastructure availability

Maintains data security, backup, and recovery strategies

Relationship l Interpersonal Skills Able to establish a high degree of trust and credibility acting as an advocate for industry best practices and security awareness

Works effectively and professionally while assisting various levels of staff with computer problems

Effectively present logic, reasoning, and analysis to internal and external customers

Initiative | Dependability Ability to make effective use of resources for performing job duties

Ability to perform with minimal direction from a supervisor

Planning | Organizing Finds innovative ways of organizing task to accomplish work more efficiently according to their urgency

Able to keep track of details to ensure work is performed accurately and completely

Keeps other departments informed of developments affecting their functions

User and Customer Support | Communication Excellent communication and written skills

MINIMUM QUALIFICATIONS Click to learn more about the minimum qualifications for the IT Systems Engineer II classification as well as the physical, mental, and environmental conditions. Note: Foreign degrees require an evaluation of U.S. equivalency by an agency that is a member of the . RECRUITMENT PROCESS Human Resource Services (HRS) will screen all application materials for minimum qualifications. After the initial screening, qualified applicants will be referred to the next step of the selection process. All applicants will be notified via email of their status in the process.

Application Screening (Refer/Non-Refer)

Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applicants that meet the qualifications as listed in the job bulletin will be referred to the next step.

Structured Oral Interview (Weighted 100%) Applicants will be interviewed and rated by an oral interview panel of job knowledge experts. Each applicant's rating will be based on responses to a series of structured questions designed to elicit the applicant's qualifications for the job. Only the most successful candidates will be placed on the eligible list.

Based on the Department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedure.

Eligible List Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.

Veterans Employment Preference

The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click to review the policy.

ADDITIONAL INFORMATION

Please see below for important information regarding COVID-19-related recommendations.

Effective April 3, 2023, it is strongly recommended that County employees working in health care settings and correctional facilities follow vaccination and booster guidelines provided by the California Department of Public Health (CDPH) and the Centers for Disease Control and Prevention (CDC). Please click to see the latest guidance for more details.

EMAIL NOTIFICATION

Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account.

NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply.Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at .

FREQUENTLY ASKED QUESTIONS Click here for additional Frequently Asked Questions.

Questions: For specific information pertaining to this recruitment, contact Aniko Ruha at [email protected] or 714.834.7370.

Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply.

Non-Management Benefits

In addition to the County's standard suite of benefits, such as a variety of health plan options, annual leave and paid holidays--we also offer an excellent array of benefits such as a Health Care Reimbursement Account, 457 Defined Contribution Plan and Annual Education and Professional Reimbursement. Employees are provided a Retirement Plan through the Orange County Employees Retirement System

Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits.

Click for information about benefits offered to County of Orange employees.

01

Please select from the following options which best describes your background and education: Two (2) year of experience as an Information Systems Engineer I or its equivalent with the County of Orange.

One (1) year of experience as an Information Systems Engineer I or its equivalent with the County of Orange AND College level education or training directly related to the competencies and attributes .(Educational substitution is calculated at rate of three semester units or the equivalent, equaling one month of experience and one hour of training equaling one hour of experience.)

In addition to my work experience directly related to the competencies, I have education or training directly related to the competencies and attributes required of the position beyond a college degree. (Educational substitution is calculated at rate of three semester units or the equivalent, equaling one month of experience and one hour of training equaling one hour of experience.)

02

Based on your response to question 2, if you are substituting relevant education for the required experience as defined in the IT Systems Engineer II minimum qualifications, please describe the education that you possess. Note: A copy of your unofficial transcripts must be attached to your application. Foreign degrees require an evaluation of U.S.equivalency by an agency that is a member of the National Association of Credential Services (N.A.C.E.S). TRANSCRIPT MUST BE ATTACHED IN ORDER TO RECEIVE CREDIT.Failure to do so will cause your application to be incomplete.In your response, include:The name of the institution you attendedTitle and units of each of the courses taken and passed.

03

Please select from the following which best describes your experience with supporting enterprise applications. I have at least 2 years of professional experience supporting enterprise applications in large (over 4000 users) complex network environments.

I have less than 2 years of professional experience supporting enterprise applications in large (over 4000 users) complex network environments.

I have at least 2 years of professional experience supporting enterprise applications in complex network environments (less than 4000 users).

I do not have professional experience supporting enterprise applications.

04

Please select all from the following in which you have at least 2 years of experience with: VMWARE

Windows Server OS

Active directory management

Hyper-V

File server shares / Permissions

Exchange Management

I have no experience

I do not have at least 2 years of experience with any of the above

Required Question