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InfoReliance
Alexandria, VA, United States
INFORELIANCE IS HIRING! DESKTOP SUPPORT SPECIALIST DENVER, CO InfoReliance is seeking a Desktop Support Specialist to support our Federal Government agency client with Desktop Services in their Alexandria, VA HQ Office. We provide enterprise-level, full lifecycle support services for all end user computing hardware and software for our custome
Job Source: InfoRelianceUnavailable
Rockville, MD, United States
Overview Exciting Future Job Opportunities at TISTA: Desktop Support Specialist NOTE: We are not currently hiring for this position but will be soon. In anticipation of us hiring for this role, feel free to apply and we will keep your resume in our database. At TISTA, we are dedicated to pushing the boundaries of technology to develop innovati
Job Source: UnavailableBL Technical Services Inc
Rockville, MD, United States
Benefits: Life Insurance Disability Insurance 401(k) Health insurance Opportunity for advancement Paid time off Benefits/Perks Two Weeks Paid Vacation 40 Hours Flex Time (Sick/Family Emergency) Health Insurance Short & Long-Term Disability Insurance Life Insurance Flexible Work Environment Full Time: Monday through Friday, 8 AM to 5 P
Job Source: BL Technical Services IncPeraton
Washington, DC, United States
Responsibilities Peraton is seeking a Desktop Support Specialist to join our team of qualified and diverse individuals. The Desktop Support Specialist will be a member of the Department of State (DOS) Consular Affairs Enterprise Infrastructure Operations (CAEIO) Program for the Bureau of Consular Affairs (CA). The CAEIO Program provides IT Operatio
Job Source: PeratonRapid Finance
Bethesda, MD, United States
About the Role: We are seeking a highly motivated and results-oriented Desktop Support Specialist to join our IT team. In this role, you will play a vital role in supporting our core IT infrastructure and ensuring smooth operations for our users. You will be responsible for a variety of tasks, including system administration, user management with
Job Source: Rapid FinanceTISTA Science and Technology
Rockville, MD, United States
Overview Exciting Future Job Opportunities at TISTA: Desktop Support Specialist NOTE: We arenotcurrently hiring for this position but will be soon. In anticipation of us hiring for this role, feel free to apply and we will keep your resume in our database. At TISTA, we are dedicated to pushing the boundaries of technology to develop innovative s
Job Source: TISTA Science and TechnologyAmergis
Columbia, MD, United States
The Desktop Support Specialist assists staff in Maxim’s Corporate Office and remote locations with technical support of desktop computers, applications, and related technology. Support includes, specifications, installation and testing of computer systems and peripherals within established guidelines. In addition, the Desktop Support Specialist hel
Job Source: AmergisAmergis
Columbia
The Desktop Support Specialist assists staff in Maxim’s Corporate Office and remote locations with technical support of desktop computers, applications, and related technology. Support includes, specifications, installation and testing of computer systems and peripherals within established guidelines. In addition, the Desktop Support Specialist hel
Job Source: AmergisWashington, DC, United States
Responsibilities
Peraton is seeking a Desktop Support Specialist to join our team of qualified and diverse individuals. The Desktop Support Specialist will be a member of the Department of State (DOS) Consular Affairs Enterprise Infrastructure Operations (CAEIO) Program for the Bureau of Consular Affairs (CA). The CAEIO Program provides IT Operations and Maintenance to modernize the legacy networks, applications, and databases supporting CA services globally.
The Desktop Support Specialist reports to the Desktop Support Manager and is a member of the Desktop Support Team, which provides 5x12 technical support of desktop, applications, and related technologies for users in accordance with DOS policies and procedures, ensures all desktops meet minimum requirements, and provides proactive and reactive surge desktop support Tier II services.
Responsibilities
Resolve customer hardware, O/S, software, and connectivity issues.
Maintain system stability through advanced analytical techniques, timely resolution of incidents, and proactive maintenance to provide the maximum availability and reduce Mean Time-to-Repair for increased customer productivity.
Reimage PCs/laptops when needed.
Perform periodic PC refreshes and Windows updates.
Recover desktop images from malware and ransomware.
Recover PCs/laptops from hard drive crashes.
Perform monthly patch management of customer IT environment.
Perform device Installs, Moves, Adds, Changes and Deletions on customer devices through proper Change Control and backups.
Maintain inventories of hardware and software licenses in conjunction with the Asset Management Team.
Analyze, troubleshoot, and diagnose computer hardware, O/S, software, and network issues onsite at customer locations.
Review customers’ feedback about their experience with the Desktop Support team.
Desktop Support Specialists who thrive on the CAEIO program:
Approach opportunities and challenges with a customer-centric mindset.
Demonstrate flexibility by managing multiple tasks and reprioritizing tasks – often to meet tight and periodically changing deadlines.
Recognize the importance of continuous improvement – for example, by reviewing and acting on customers’ feedback about their experience with the Desktop Support team.
Demonstrate consistent professional written and interpersonal skills when communicating with customers and colleagues.
Core Work Schedule: 7:00 AM – 7:00 PM with 24/7 support across 3 shifts during task force operations.
Work Location: 600 19th Street NW, Washington, DC 20006
Qualifications
Required Qualifications
U.S. citizenship and an active SECRET Government Security Clearance.
At least 2 years’ experience in IT-related work supporting end-user computing devices.
Experience working with different operating systems, including Windows and Mac OS.
Desired Qualifications
Comp TIA, A+ Certification
MCSE Certification
ITIL v3 Certification
HDI-CSR Certification
Experience using Remedy or ServiceNow as a CRM
Experience providing desktop support to a federal government agency; experience in the Department of State IT environment is highly desirable.
Education and Experience: High school diploma (or equivalent) and 9 years of experience; Associate degree and 7 years of experience; Bachelor's degree and 5 years of experience; Master's degree and 3 years of experience.
Peraton Overview
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.
Target Salary Range $66,000 - $106,000. This represents the typical salary range for this position based on experience and other factors.
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Email Alert for Desktop Support Specialist jobs in Washington, DC, United States
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