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BL Technical Services Inc
Rockville, MD, United States
Benefits: Life Insurance Disability Insurance 401(k) Health insurance Opportunity for advancement Paid time off Benefits/Perks Two Weeks Paid Vacation 40 Hours Flex Time (Sick/Family Emergency) Health Insurance Short & Long-Term Disability Insurance Life Insurance Flexible Work Environment Full Time: Monday through Friday, 8 AM to 5 P
Job Source: BL Technical Services IncRapid Finance
Bethesda, MD, United States
Job Description Job Description About the Role: We are seeking a highly motivated and results-oriented Desktop Support Specialist to join our IT team. In this role, you will play a vital role in supporting our core IT infrastructure and ensuring smooth operations for our users. You will be responsible for a variety of tasks, including system admi
Job Source: Rapid FinanceRapid Financial Services, LLC
Bethesda, MD, United States
About the Role: We are seeking a highly motivated and results-oriented Desktop Support Specialist to join our IT team. In this role, you will play a vital role in supporting our core IT infrastructure and ensuring smooth operations for our users. You will be responsible for a variety of tasks, including system administration, user management with A
Job Source: Rapid Financial Services, LLCPeraton
Washington, DC, United States
ResponsibilitiesPeraton is seeking a Desktop Support Specialist to join our team of qualified and diverse individuals. The Desktop Support Specialist will be a member of the Department of State (DOS) Consular Affairs Enterprise Infrastructure Operations (CAEIO) Program for the Bureau of Consular Affairs (CA). The CAEIO Program provides IT Operation
Job Source: PeratonLCG, Inc.
Rockville, MD, United States
Job Description Job Description Location: Rockville, MD (Hybrid) LCG is a minority-owned technology consulting firm that has been a trusted partner to more than 40 federal agencies, including 21 of the 27 Institutes and Centers (ICs) at the National Institutes of Health (NIH). For over 25 years, LCG has brought digitization and innovation to the
Job Source: LCG, Inc.BL Technical Services Inc
Rockville, MD, United States
Benefits: Life Insurance Disability Insurance 401(k) Health insurance Opportunity for advancement Paid time off Benefits/Perks Two Weeks Paid Vacation 40 Hours Flex Time (Sick/Family Emergency) Health Insurance Short & Long-Term Disability Insurance Life Insurance Flexible Work Environment Full Time: Monday through Friday, 8 AM to 5 PM (1 Hour lunc
Job Source: BL Technical Services IncLCG, Inc.
Bethesda, MD, United States
Job Description Job Description Location: Bethesda, MD (Hybrid) LCG is a minority-owned technology consulting firm that has been a trusted partner to more than 40 federal agencies, including 21 of the 27 Institutes and Centers (ICs) at the National Institutes of Health (NIH). For over 25 years, LCG has brought digitization and innovation to the
Job Source: LCG, Inc.TISTA Science and Technology
Rockville, MD, United States
Overview Exciting Future Job Opportunities at TISTA: Desktop Support Specialist NOTE: We arenotcurrently hiring for this position but will be soon. In anticipation of us hiring for this role, feel free to apply and we will keep your resume in our database. At TISTA, we are dedicated to pushing the boundaries of technology to develop innovative s
Job Source: TISTA Science and TechnologyRockville, MD, United States
Overview
Exciting Future Job Opportunities at TISTA: Desktop Support Specialist
NOTE: We are not currently hiring for this position but will be soon. In anticipation of us hiring for this role, feel free to apply and we will keep your resume in our database.
At TISTA, we are dedicated to pushing the boundaries of technology to develop innovative solutions. Our team is comprised of passionate, talented professionals who are committed to making a meaningful impact.
Why you’ll love working at TISTA:
Comprehensive Benefits: Paid Life Insurance, Short-term & Long-term Disability, 401K Match, health, dental, vision, an Employee Assistance Program, Military Leave, and more!
Flexible Work Arrangements: Remote Working Options
Professional Growth: Tuition Reimbursement Training/Certification opportunities
Inclusive Culture: Thrive in a vibrant, inclusive company culture that values collaboration, diversity, and work-life balance.
Stay Connected:
Follow us on LinkedIn for updates on this job and other exciting opportunities.
Responsibilities
Regularly employ ingenuity and creativity to develop new technical solutions and systems in order to achieve functional objectives.
Display strong troubleshooting methodology and problem-solving skills.
Provide desk-side and phone-based support to technical and non-technical staff.
Provide white-glove technical support to the executive staff supporting the various applications including: Microsoft Office Suite, Windows, Mac, Teams, ServiceNow, Video Conferencing (Zoom/WebEx), and Custom Developed Applications
Knowledge of popular operating systems, software applications, and remote connection systems.
Develop solutions to complex technical issues and problems that impact multiple areas or disciplines.
Providing technical assistance for questions and problems and break/fix issues
Diagnose system errors and other issues.
Consult with other technical peers to assist with advanced issues.
Create and monitor tickets in ServiceNow and other work tracking tools (Azure DevOps, etc.)
Write, edit, and revise technical documentation.
Follow up with customers to ensure full resolution of issues and assure good customer-support.
Surplus/receiving and minor transport of equipment when needed.
Train and mentor other staff members on troubleshooting and diagnosing problems.
Qualifications
4+ years of experience working in a customer-facing technical support role, including Service Desk/Help Desk/Desktop support.
Familiarity with both Windows PCs and MacOS X workstations
Familiarity with mobile phones
Proven work experience as a desktop support engineer or support technician.
Active Directory Management experience
Excellent written and verbal communication skills to effectively communicate in person, via phone, and via email.
Proven ability to troubleshoot and solve technical problems and create customer-focused solutions.
Experience with a variety of COTS tools (Cylance and BigFix Image awareness a plus) and the ability to learn new tools quickly.
NIH Experience a plus
Familiarity with cloud environments including Azure, AWS, and Google Cloud is a plus.
Education:
Bachelor’s degree in an IT-related field, but can substitute associate degree with 10+ years relevant experience.
Microsoft MCP, Apple ACSP, CompTIA A+/ Net+ certifications are desired.
Location:
Hybrid: On-Site and Remote
Pay Range:
The pay for this position ranges from $45,765 to $80,000.
The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.
Also, certain positions are eligible for additional forms of compensation, such as bonuses.
TISTA associates are eligible to participate in our comprehensive benefits plan! More information can be found here: https://tistatech.com/working-at-tista/
Email Alert for Desktop Support Specialist jobs in Rockville, MD, United States
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