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Amergis
Columbia, MD, United States
Amergis Desktop Support Specialist 1 Columbia , Maryland Apply Now The Desktop Support Specialist assists staff in Maxim’s Corporate Office and remote locations with technical support of desktop computers, applications, and related technology. Support includes, specifications, installation and testing of computer systems and periphera
Job Source: AmergisBL Technical Services Inc
Rockville, MD, United States
Benefits: Life Insurance Disability Insurance 401(k) Health insurance Opportunity for advancement Paid time off Benefits/Perks Two Weeks Paid Vacation 40 Hours Flex Time (Sick/Family Emergency) Health Insurance Short & Long-Term Disability Insurance Life Insurance Flexible Work Environment Full Time: Monday through Friday, 8 AM to 5 P
Job Source: BL Technical Services IncRapid Finance
Bethesda, MD, United States
Job Description Job Description About the Role: We are seeking a highly motivated and results-oriented Desktop Support Specialist to join our IT team. In this role, you will play a vital role in supporting our core IT infrastructure and ensuring smooth operations for our users. You will be responsible for a variety of tasks, including system admi
Job Source: Rapid FinanceRapid Financial Services, LLC
Bethesda, MD, United States
About the Role: We are seeking a highly motivated and results-oriented Desktop Support Specialist to join our IT team. In this role, you will play a vital role in supporting our core IT infrastructure and ensuring smooth operations for our users. You will be responsible for a variety of tasks, including system administration, user management with A
Job Source: Rapid Financial Services, LLCUnavailable
Rockville, MD, United States
Overview Exciting Future Job Opportunities at TISTA: Desktop Support Specialist NOTE: We are not currently hiring for this position but will be soon. In anticipation of us hiring for this role, feel free to apply and we will keep your resume in our database. At TISTA, we are dedicated to pushing the boundaries of technology to develop innovati
Job Source: UnavailableLCG, Inc.
Rockville, MD, United States
Job Description Job Description Location: Rockville, MD (Hybrid) LCG is a minority-owned technology consulting firm that has been a trusted partner to more than 40 federal agencies, including 21 of the 27 Institutes and Centers (ICs) at the National Institutes of Health (NIH). For over 25 years, LCG has brought digitization and innovation to the
Job Source: LCG, Inc.Peraton
Washington, DC, United States
ResponsibilitiesPeraton is seeking a Desktop Support Specialist to join our team of qualified and diverse individuals. The Desktop Support Specialist will be a member of the Department of State (DOS) Consular Affairs Enterprise Infrastructure Operations (CAEIO) Program for the Bureau of Consular Affairs (CA). The CAEIO Program provides IT Operation
Job Source: PeratonLCG, Inc.
Bethesda, MD, United States
Job Description Job Description Location: Bethesda, MD (Hybrid) LCG is a minority-owned technology consulting firm that has been a trusted partner to more than 40 federal agencies, including 21 of the 27 Institutes and Centers (ICs) at the National Institutes of Health (NIH). For over 25 years, LCG has brought digitization and innovation to the
Job Source: LCG, Inc.Columbia, MD, United States
The Desktop Support Specialist assists staff in Maxim’s Corporate Office and remote locations with technical support of desktop computers, applications, and related technology. Support includes, specifications, installation and testing of computer systems and peripherals within established guidelines. In addition, the Desktop Support Specialist helps maintain and test associated equipment.
Essential Duties and Responsibilities:
Assists Maxim employees with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software
Works with vendor support contacts to resolve technical problems with desktop computing equipment and software
Ensures desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application serves, and administrative systems
Works with procurement staff to purchase hardware and software
Assesses functional needs to determine specifications for purchases
Adheres to all Maxim and worksite rules, policies and procedures
Assists with supporting projects and programs
Researches new software as recommended by the Company or its clients, and makes purchase recommendations
Troubleshoots and resolves all support calls escalated from the Solution Center
Implements all IT security standards. May perform other duties required, assigned, or deemed necessary by Maxim and/or the facility/client/supervisor
Orders computer supplies
Performs other duties as assigned/necessary
Minimum Requirements:
A preferred minimum of 6 months to 3 years of experience supporting Windows and Mac devices laptops, desktops, tablets
High School diploma or equivalent required; CompTIA A+ certification and/or MCP certification is a plus
Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs
Experience installing software, patches, updates on desktops, laptops, servers
Experience troubleshooting basic network, software, printing problems
Excellent customer service, problem solving and conflict resolution skills
Proven team player with outstanding interpersonal and communication (written & oral) skills
Experience with Remedy ITSM preferred
Experience with Microsoft products, including, but not limited to, SCCM, Office, Project, Internet Explorer and Visio
At least two (2) years of customer service experience in an IT environment required
Strong written and verbal communication skills necessary
Ability to handle stressful situations in a calm, courteous, and efficient manner
Ability to meet deadlines and multitask
Flexibility in supporting on-call requirements
Proficiency in the English language is required
Email Alert for Desktop Support Specialist 1 jobs in Columbia, MD, United States
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