Front Desk Coordinator
Santa Monica, CA, United States
Front Desk Coordinator
Santa Monica, CA 90404
ABOUT THE ROLE:
Front Desk Coordinator is responsible for ensuring a positive customer experience, checking in and checking out dogs, updating account records, and other administrative duties.
WHAT YOU'LL DO:
Customer Service
Handle incoming calls, direct customers, and answer questions.
Check-in/check-out guests (dogs) and ensure all requests and important information is being communicated via the management system, communication logs, or verbally.
Learn and relay our services and operations to customers.
Dog Handling & Procedures
Properly and safely handle dogs including moving them to and from the play areas and assisting team leaders.
Prep overnight areas for dogs and assign lodging.
Administrative
Process dog training contracts and book schedules for dogs.
General filing and administrative work.
Cleaning including dusting, mopping, and disinfecting front areas and sometimes assisting team leader with side work.
Update vaccination records and maintaining client records.
Coordinate services for dogs through use of multiple systems and platforms.
Respond to emails, troubleshoot administrative questions.
Sales
Provide tours of the facility to new members and sell new member packages.
WHAT YOU'LL BRING:
Candidates must have customer service experience.
Experience working with dogs a plus.
Reliable and regular attendance.
Have a positive, can-do attitude.
Strong customer service skills.
Ability to troubleshoot and make quick decisions.
Excellent communication and interpersonal skills.
req23-00805
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