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Retail Systems Administrator

Emeryville, CA, United States

The Retail Systems Administrator provides system technical review, support, and design recommendations for new and existing retail applications and interfaces. This person plays a key role in the design, architecture, and support for packaged implementations and will be a member of the Retail IT Team. They will work in conjunction with other teams to deliver the best possible solutions. This requires the ability to translate business requirements into technical solutions.

What You Will Do

Retail Systems Administration

Installs, configures, and troubleshoots POS and related coffee bar systems

Maintains interfaces for retail system environment

Creates, maintains, and revises technical documentation

Updates and communicates to Operations team and other stakeholders when required

Thorough understanding of desktop, server, and network hardware environments

Creates and maintains strong system controls and user permissions

Evaluate current business processes and identify ways to improve productivity, reduce costs, and ensure that resources are effectively being utilized

Knowledgeable of compliance standards such as PCI

New System Deployments

Design and document network architecture for new projects and existing infrastructure

Provide deployment engineering support

Other Responsibilities

Manage vendor support relationships, contracts, purchases, and design initiatives

Provide on-call emergency 24/7 technical support as necessary

Interface/liaise with Infrastructure, BI, Digital, ERP, and Store teams on technical tasks and initiatives - specifically around the following systems/applications:

Aloha CMC/CFG

QSR Automations (KDS)

eRestaurant

Paytronix

UltiPro

Kronos Device Manager

Kronos Workforce Manager

Olo

Meraki Dashboard

NCR Connected Payments

Okta

Other duties as assigned.

Who You Are

College degree in related field or relevant experience

5+ years network and security engineering experience

Experience configuring, implementing, and maintaining the following:

POS (Point of Sale)

Payment devices

KDS (Kitchen Display System

Online ordering

Cisco Meraki Dashboard

Windows OS

Okta

Ability to contribute to the design and deployment of architected retail systems and platforms

Ability to maintain and configure systems using tools such as BatchPatch, Acronis, BigFix, InTune, Workspace One (Airwatch)

Ability to troubleshoot and resolve problems using appropriate tools

Understand and apply Payment Card Industry Data Security Standard (PCI-DSS)

Must have excellent verbal and written communication skills

Ability to work efficiently in a collaborative team environment

Proficient time management and organizational skills

Must be detail-oriented, organized, and able to effectively perform multiple tasks

Must demonstrate effective problem-solving skills

Experience in working as a single point of contact, and making critical decisions as needed with little or no supervision

Flexible and adaptable to change

Excellent documentation skills, including using Visio or draw.io for network diagrams

Proficient in MS Office: Excel, Word, Outlook, Power Point and other Window and Mac software tools

Time management skills, strong ability to multi-task, follow up and manage competing priorities independently

Ability to establish and work with cross-functional teams

Ability to work effectively within a team environment and independently

Ability to work flexible schedule during weekdays and weekends as necessary

Peet's Home Office is a Hybrid worksite, which requires any Home Office employees to work onsite (Emeryville, CA) 3 days a week with the exception of any fully-remote role.

At Peet's we hire the best people and are committed to supporting our employees and rewarding them for their work. The target annual base salary range for this position is $102,000-125,000 . The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant's qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job. Peet's offers a generous benefits package to full-time employees, which includes comprehensive health, dental and vision plans; a superior 401(k) plan, various paid time off programs; employee discount/perks; life insurance; disability insurance; flexible spending accounts; and an employee referral bonus program.

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