IT Systems Administrator

San Leandro, CA, United States

Organizational Description

The Community Health Center Network (CHCN) is a partnership between eight health service organizations in Alameda County, whose mission is to provide a comprehensive range of professional health care services in a manner respectful of the community values and traditions. CHCN is a nonprofit corporation, serving as an agent for its member health service organizations. CHCN provides administrative support to the Alameda Health Consortium (AHC).

Position Title: IT Systems Administrator

Department: Information Technology

Reports To: Chief Information Technology Officer

Classification: Exempt

Status: Full-Time, Hybrid

Location: Candidate must be willing to have primary residence in California. For licensing and tax purposes, we are unable to hire candidates residing outside of the state of California starting on the date of hire.

POSITION SUMMARY

Responsible for the technical operations and maintenance of CHCN Data Center and network connectivity with special emphasis on managed care system services.

ESSENTIAL POSITION RESULTS

The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks and responsibilities. Employees may perform other duties as assigned.

Duties:

Systems Administration Duties

Data Center and Network Systems (50%):

Responsible for technical operations, maintenance and troubleshooting of Data Center. This includes the servers, local area network, internet, VOIP, SFTP, fax, security, and e-mail systems. Provides work direction to vendors and consultants.

Responsible for proactive system monitoring of systems, server, and data center environment.

Responsible for performing backups of network operating systems and data, critical applications, and data reporting systems and ensures safekeeping of the backup data.

Responsible for security and access control of IT systems, solutions, and partners.

Provides escalation level troubleshooting of service desk issues surrounding printing, telephone, voice mail, SFTP, electronic faxing systems, and other systems.

Managed Care Services System (25%):

Responsible for technical operations, maintenance and troubleshooting of the EZ-Cap MSO Hardware/ OS/ DB Systems and its Web Services.

Assist in assigning user access to the MSO System and related applications.

Assist in running daily electronic data interchange and nightly reports.

Support data exchange procedures with providers and other external customers.

Planning and Project Implementation Duties (10%)

Responsible for researching and providing recommendations for current and future data center needs, including hardware and software, building in flexibility to accommodate changes in technology to avoid obsolescence.

Participates in contract negotiations to purchase systems or equipment.

Able to lead the design and implementation of selected IT projects.

Supports capacity planning and considers scalability of IT projects/processes.

Other Duties & Administrative Roles (15%)

Conduct basic help desk and PC/network training at an individual and group level.

Performs miscellaneous Support Tasks include supporting Administrative projects and IT special projects.

Meets regularly with the IT team to discuss system problems, plan for future system changes, and provides updates on IT developments/problems.

Maintains database of IT inventory and documentation of server upgrades, patches, and configurations.

Through trainings, research, readings and other methods, be knowledgeable of latest trends, discoveries, and information

related to computer technology, networking, electronic communications, internet, and systems and procedures analysis.

Participates in special internal committees as requested.

Performs other duties and projects as requested by the CTO.

HIPAA Designated Access

“For the purposes of the job duties of this position, the person in this position requires access only to the following HIPAA protected information data sets”

1. MSO Membership

2. MSO Claims

3. MSO Referral/Auth.

4. MSO Capitation

5. Data Warehouse

6. Chart Audit/QI

7. Disease Registry

SUPERVISORY RESPONSIBILITIES

None

MINIMUM QUALIFICATIONS

Proven experience in an system administration role.

Strong problem-solving and analytical skills.

Excellent verbal and written communication skills.

Ability to work independently and as part of a team.

Customer-focused with a commitment to providing high-quality service.

Strong organizational skills and attention to detail.

Education

Bachelor's degree from a four year college or university preferably in computer-related field; three years of server administration or network administration experience; or equivalent combination of education and experience.

Knowledge, Skills & Abilities

Knowledge of

System Administrator knowledge of Microsoft Networking Operating Systems and familiar with Active Directory; Including Windows server, MS Exchange Server configurations and setup.

Basic knowledge of MS-SQL Server database maintenance.

Knowledge of internet/Web communications protocols and software/hardware.

Experience in Cisco SASE and Cisco Meraki

Experience in Nutanix hyperconverged environment

Preferable knowledge of MSO computer applications, particularly of EZCAP

Preferable knowledge of MS Teams voice system.

Range of hardware and software and their practical applications in a clinical environment.

Basic management principles and techniques to aid in overall CHCN problem solving, planning and organization.

Skill in

Ability to quickly troubleshoot hardware and software problems

Basic LAN administration in Windows Server, Active Directory, and MS Exchange Server

Demonstrating excellent interpersonal and communications skills, both oral and written.

Independently conduct web research and troubleshoot issues

Ability to

Work standard hours, and occasionally flexible hours, including evenings and weekends.

Work under pressure and in a team environment.

Exercise sound judgment within scope of authority and practice.

Strong interpersonal skills required.

Travel locally to data center for installations, troubleshooting, etc.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is frequently required to talk or hear. The employee is frequently required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 15pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

WORKING CONDITIONS AND ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to an inside environment.

The Community Health Center Network is an Equal Opportunity Employer.

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