Retail Regional Manager

, TX, United States

Description The Regional Retail Manager reports directly to the Vice President. The Regional Retail Manager has overall responsibility for all retail store locations and has all Retail Store Managers reporting directly to this position. This includes management of The Crown Bistro and event spaces in all retail stores. The main responsibilities of the role are to drive sales, increase profitability and growth, continually increase customer engagement, ensure the brand and visual vision for the company are carried out in the retail stores, manage talent acquisition and engagement, and oversee operations, communication and leadership.

The Regional Retail Manager also has shared responsibility for any retail markets including Nutcracker Market. This position plays a key role in the planning, execution, staffing, and training of retail markets. All Key Responsibilities listed below are considered of utmost importance for both retail stores and retail markets.

This position also plays a significant role in the planning, execution and training involved in retail new retail store openings.

**Key Responsibilities:**

* Drive Sales, Profitability and Gross Margin Growth

+ Responsible to drive area sales and profit plans to budget through successful leadership, organizational plans, customer service, and outstanding execution of strategies and processes, consistently across all stores, including food/event sales.

+ Know and manage the business by effectively using sales data and trends, assessing results, and developing specific actions directly related to business development and growth, consistently across all stores.

+ Lead and direct the development of budget, sales goals and action plans for store teams directly tied into measurable results and timely and consistent execution.

+ Responsible to ensure that all associates are current and up to date with product knowledge, product use, and related product application through a commitment to formalized training and development within prescribed time lines and standards.

+ Accountable to ensure that trends of underperformance are formally addressed, with clear and documented performance improvement plans.

+ Communicate with store merchants and store managers about booth merchandise, appearance and sales, lease changes, and sales vs. rent analysis.

* Customer Engagement

+ Ensure that customer engagement is focused on quality, ideas, acknowledgment and inspiration, which leads to loyal brand/customer attachment.

+ Example and hold stores to high customer service standards by interacting with the customer on the sales floor, observing customer shopping behaviors, and associate/customer interactions.

+ Ensure floor zoning focusing on customer service and merchandise/visual maintenance is implemented and applied effectively at all stores

+ Set high expectations and measurable targets for excellent customer service and hold the management team accountable to the measurable results associated.

+ Communicate with stores about monthly plans for store events/classes to help engage the customer

+ Responsible to manage all stores consistently towards acceptable results.

* Merchandise Presentation

+ Coordinate and manage Visual Merchandise Manager to evaluate the effectiveness of displays.

+ Ensure that stores are merchandised such that a customer is excited about the products.

+ Ensure the retail stores represent a great first impression with clear, creative messages related to the brand.

+ Consistently implement the company visual presentation and merchandising standards to guidance, inclusive of product presentation, sampling, signing, and lighting.

+ Ensure stores are closing to open and that throughout the day, clear and defined associate floor zoning and management occurs to maintain visual/merchandising standards, coupled with an outstanding customer engagement culture.

* Manage Store Inventory

+ Manage the Retail Inventory Manager and Inventory Administrative Assistant to ensure stores are stocked and inventory is maintained at all times to best support highest possible sales.

+ Manage the Bistro and Events Manager to ensure all necessary supplies for Bistro/Events are maintained at all times to support highest possible sales.

+ Ensure that each store is trained and compliant with all basic inventory management/movement/receiving processes. Consistently execute quality inventory practices with receiving, restocking, transfers, and managing inventory discrepancies.

+ Enforce and implement policies to minimize inventory loss

+ Manage store receiving consistently across all store teams.

+ Communicate with Retail Inventory Manager about an inventory plan for retail markets.

* Recruitment/Hiring/Training/Retention of Talent/Payroll

+ Ensure the overall staffing plan reflects high standards, coupled with consistent mentoring and people development.

+ Develop and/or coordinate training regarding products, customer service, operating procedures and merchandising standards.

+ Manage stores to work within labor scheduling budget, both hours and dollars.

+ Ensure store managers are meeting payroll budgets.

+ Direct a standard with store schedules that reflects a store staffing approach that meets the customer needs.

+ Ensure stores have bench strength for future management needs both in existing and new store markets.

+ Lead the Store Manager and Assistant Store manager interview and hiring process.

+ Ensure retail shows including Nutcracker have adequate staffing, communicating with current and former employees about scheduling, and working to ensure contract labor is secured as needed.

+ Develop training plans and implementation schedules for new retail store openings.

* Operations

+ Ensure store management operations are consistently in compliance with company expectations. Conduct visits to Louisiana stores monthly and out of state stores quarterly, provide weekly touch base meetings for each store manager.

+ Supervise, train, coach, evaluate and motivate store management. Ensure that issues are formally addressed as required in policy and procedures; ensure documentation exists for performance improvement.

+ Understand and administer the Human Resources policies and procedures and ensure compliance with them, consistently between stores.

+ Play a large role in the planning and executing of new retail stores.

+ Responsible for facility maintenance and repairs of all retail stores. Acts as the main point of contact and coordinator for retail store repairs.

* Communication

+ Responsible to consistently and effectively communicate the company objectives to all store management teams through organized and scheduled conference calls, meetings and email communication.

+ Establish a process to ensure that stores have accountability to expectations on a consistent and timely basis.

+ Schedule and give all store management performance reviews annually and in a timely manner.

**Skills, Knowledge, and Experience:**

* Demonstrated passion for The Royal Standard brand and its products.

* Demonstrated time management organization and focus on ability to prioritize and multi task, with focus to detail.

* Ability to articulate thoughts into clear and concise written and verbal communication.

* Outstanding leadership skills. Inspiring interpersonal effectiveness to lead team, train talent and effect change. Willing and able to be a doer and influencer.

Position Requirements

**Requirements:**

* Bachelors degree required

* Minimum of 3-5 years of progressive responsibility in retail store operations, with successful multi-unit specialty store responsibility

* A proven track record of strong performance in driving performance and key field operations metrics, coupled with successful and consistent organizational development history

* Demonstrated experience in successful rollout and implementation of area-wide store presentation, sales, operating discipline, and communications initiatives

* Proven backgr

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