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Decision Point Healthcare
Boston, MA, United States
We’re looking for a highly motivated individual to join our Customer Success team. This candidate will be focused on implementing and servicing our health plan and provider network customers. The role is suited for individuals that have a background in health plans, health plan data, member experience, quality measures and/or care management and ar
Job Source: Decision Point HealthcareDatadog
Boston, MA, United States
As a Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our existing customer base through on-boarding, up-selling and cross selling. You'll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first an
Job Source: DatadogDatadog
Boston, MA, United States
As a Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our existing customer base through on-boarding, up-selling and cross selling. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first an
Job Source: DatadogBlink - The Employee App
Boston, MA, United States
Job Description Job Description NB: This is a East Coast Based Role - so the candidate should be based in the EST timezone, or willing to work flexibly in that timezone. 80%. That’s how many workers don’t have an office or desk. We interact with them every day: on the bus, in supermarkets, in the hospital. But when it comes to workplace techno
Job Source: Blink - The Employee AppCleo
Boston, MA, United States
**Customer Success Manager** at Cleo (US) Remote Cleo is a cloud integration technology company focused on business outcomes. Every day, we ensure that each one of our 4,000+ customers' potential is realized by delivering solutions that make it easy to discover and create value through the connections and integration of enterprise applications supp
Job Source: CleoBiofourmis
Needham Heights, MA, United States
Customer Success Manager (CSM) Biofourmis’ Digital Health solutions are deployed in partnership with world’s leading biotech, pharma and health systems that are pushing the innovation boundaries to improve outcomes. With our rapidly growing customer base and project portfolio, we are building a group of implementation and relationship management
Job Source: BiofourmisBlackkite
Boston, MA, United States
Black Kite is seeking a dynamic Customer Success professional responsible for managing accounts by allocating appropriate time to high-priority goals, requirements, and expansion opportunities. You must be capable of developing and maintaining relationships at all levels, including executive-level relationships through opportunity planning, executi
Job Source: BlackkitePentera
Boston, MA, United States
Come Hack With Us! Join us on our mission of protecting organizations against the most advanced attackers in the world! Pentera is the leader for Automated Security Validation, allowing every organization to test with ease the integrity of all cybersecurity layers, unfolding true, current security exposures at any moment, at any scale. As a resul
Job Source: PenteraBoston, MA, United States
Reporting to : VP Customer Success
Preferred Location : Boston, MA (mostly remote)
At Aidentified, we help our clients and partners unlock the power of their Network. Our products enable organizations to understand their network sphere, find new opportunities, monitor their customers/prospects and increase conversations. Today, Aidentified powers hundreds of companies across the real estate, financial services, non-profit industries, and more!
It's an exciting time to join Aidentified. We're a rapidly growing company following our series A funding. We are looking for an experienced Customer Success Manager to drive adoption and help maintain relationships with our customers.
The ideal candidate will make meaningful contributions to our retention, onboarding, and product strategies. Additionally, the candidate will have heavy exposure to, and work alongside, our executive leadership team.
In this role you will:
Serve as the primary point of contact for our partners and customer base
Deeply understand your customers' business challenges and how to position our product suite to drive success
Lead virtual product trainings and webinar sessions
Develop and monitor ongoing client usage reports and success metric analysis
Create and execute on Success Plans for each customer to drive adoption
Identify at-risk accounts and manage churn risk
Run quarterly business reviews to deepen relationships with key stakeholders, highlight areas of success, elicit feedback, and uncover expansion opportunities
Work with Product to identify potential enhancements and integrations
Collaborate with account executives on renewal and upsell opportunities identified through ongoing support
Were looking for a candidate with:
At least 2 years experience as a Customer Success Manager or SDR/BDR in the Saas industry
Experience working with both marketing and sales personas
Proficient with large data sets and using common excel functions including pivot tables, vlookups, delimiting texts
Strong communication and prioritization skills, professional demeanor, and sound judgment
Ability to confidently present in front of groups
Comfort with fast paced and rapidly-changing environments
Get stuff done, all hands on deck mentality
Ability to efficiently manage time and
prioritize large books of business
Ability and desire to work remote
About Aidentified
Aidentified is the leader in AI-powered relationship-based prospecting, uniquely combining professional and household data to offer brands a 360 view of business prospects and the best path for engagement. With its proprietary algorithms fed by 210 million consumer and 100 million professional U.S. profiles and powered by the latest AI and machine learning techniques Aidentified provides organizations with unparalleled insights into prospect behavior, real-time wealth events ($20+ trillion to date), and nuanced relationship intelligence mapping. Brands across industries, including financial services, real estate, insurance, enterprise, non-profit, education and luxury, rely on Aidentified to connect with hyper-targeted, qualified prospects faster.
Aidentified was founded in 2017 and is headquartered in Boston. For more information, visit
https://www.aidentified.com/
and connect with us on
and
LinkedIn .
We provide equal employment opportunities for all current employees and applicants for employment.
This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, gender identity, age, marital status, physical or mental disability, affectional or sexual orientation, military or veteran status, generic predisposing characteristics or any other basis prohibited by law.
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Email Alert for Customer Success Manager Customer Success Boston Hybrid jobs in Boston, MA, United States
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