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Microsoft
Little Ferry, NJ, United States
With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but
Job Source: MicrosoftSemgrep
New York, NY, United States
About the role The Technical Support Engineer (TSE) is a critical role in our Customer Success Organization. The TSE will be responsible for remotely engaging with active and prospective customers to rapidly analyze, reproduce and resolve their technical problems. You’ll be the first line of defense against technical support issues that arrive via
Job Source: SemgrepJamf
Little Ferry, NJ, United States
At Jamf, people are at the core of everything we do. We do what’s right for our customers, our employees, our communities and our world. We take pride in simplifying technology for tens of thousands of customers around the globe and helping organizations succeed with Apple. Jamf offers remote and hybrid positions. Depending upon the role, work in
Job Source: JamfCorel Corporation
Little Ferry, NJ, United States
Push the boundaries of tech. In your sweatpants. Would you love to be part of the tech revolution in Mauritius whilst working with leaders in the industry? Are you seeking a challenge in a global organization, an opportunity to gain international exposure in a World Leading Software Development Company? We’re looking for an experienced Technical
Job Source: Corel CorporationLattice
New York, NY, United States
This is Technical Support at Lattice At Lattice, our Technical Support Engineering team serves as the backbone of our commitment to customer satisfaction and product excellence. We pride ourselves on being the foremost experts in our products, dedicated to ensuring unparalleled support experiences. As a Technical Support Engineer, you'll immerse
Job Source: LatticeHBK Capital Management
New York, NY, United States
About HBK HBK Capital Management is an alternative investment firm currently managing approximately $7 billion in assets. The firm was founded in 1991 and employs 175 individuals in Dallas, New York, London, and Charlottesville. Among the top-rated and longest-tenured hedge funds in the world, we have a refreshingly transparent and team-focused cu
Job Source: HBK Capital ManagementNICE
Hoboken, NJ, United States
At NICE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about? Primary focus is deployin
Job Source: NICESparc The World
, United States
About Us: At [Client Name], our mission is to revolutionize healthcare by ensuring that every patient receives the best and safest care possible. Trusted by numerous clients globally, we provide a connected healthcare operations platform that merges software and essential services to equip organizations with crucial data insights across risk, safe
Job Source: Sparc The WorldTeaneck Township, NJ, United States
Job Description Job Description Title: Technical Support Engineer (3rd Level) Responsibilities for Tier 3 Support Specialist:
Identify root cause and resolve technical incidents with products and services provided by HVA.
Take appropriate steps to resolve support cases per department Service Level Agreements (SLAs) using Zendesk Ticketing system
Document customer information and recurring technical issues to support product quality programs and development.
Documents support interactions, including details of inquiries, complaints, comments, and actions taken.
Contribute to Hanwha Visions Knowledge Base with information about technical issues and new product assessments.
Become an SME of an assigned product/product line Provide training to other agents on this product
Skills and Work Experience:
3-4 years of experience working collaboratively and cohesively in a distributed team environment
3-4 years of experience in a customer-facing remote support role at a high-capacity helpdesk/call center environment
3-4 years of experience documenting resolutions in Zendesk or a similar ticketing systems
Excellent attention to detail and multi-tasking ability
Strong communication/interpersonal skills, both written and verbal
Strong emotional intelligence skills with an ability to relate to customers, gauge urgency, and display empathy
Excellent time management skills– ability to organize and manage multiple priorities and meet deadlines
Technical Experience:
6+ years experience in physical or remote support of IP Cameras
Network Video Recorders
Video Management Systems
IP Audio Devices and Access Control
A Current Network+/CCNA and Linux+ Certification
A Current VMS Certification (Genetec and Milestone Preferred)
A Current AWS Cloud Practioner
Understanding of, or Certification in, ITIL or Similar Service Management Framework
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Email Alert for Technical Support Engineer jobs in Teaneck Township, NJ, United States
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