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NICE
Hoboken, NJ, United States
At NICE, we don’t limit our challenges. We challenge our limits. Constantly. We’re relentless. We’re ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you’re like us, we can offer you the kind of challenge that will light a fire within you. So, what’s the role all about? Primary focus
Job Source: NICEBraze
New York, NY, United States
At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity - inside a
Job Source: BrazeSigma Computing
New York, NY, United States
About the role: Sigma is growing and our user base is growing just as fast. We are looking for talented support engineers with a strong grasp on analytics, curious by nature and a desire to help. As a technical support engineer at Sigma Computing, you will be part of a talented team of engineers, with a shared mission to make data easily accessibl
Job Source: Sigma ComputingSoundThinking (formerly ShotSpotter)
Little Ferry, NJ, United States
SoundThinking is seeking a curious, self-starting professional to be in an individual contributor role responsible for troubleshooting, service and support, research and analysis for our customers with the use of SoundThinking CaseBuilder Case Management product and others. This position requires excellent follow up and customer service skills, and
Job Source: SoundThinking (formerly ShotSpotter)Bentley Systems
, United States
Position Summary: Bentley Systems is seeking a talented individual to become a valued member of the AssetWise team as a Technical Support Engineer . The AssetWise team is responsible for ongoing support, problem solving, knowledge transfer and updating of the knowledge sharing database of the ALIM (eB) Bentley’s Product. The AssetWise support t
Job Source: Bentley SystemsOutbrain
New York, NY, United States
We are Outbrain. We're one of the world's largest content recommendation platforms, delighting audiences with engaging, personalized content recommendations while serving as the primary engagement partner and platform for the world's top digital media companies. A day in the life Utilize Outbrain's various platforms/tools to ensure successful tec
Job Source: OutbrainInterflora British Unit
Newark, NJ, United States
Technical Support Engineer - Interflora - Hybrid Employer Interflora Area Hybrid Employment Type Full Time Reference Number JOB-1216 Position Description We are recruiting for a Technical Support Engineer to join our Technology team. In this role you’ll work alongside the Technical Support Analysts and with the Technical Services Manager to
Job Source: Interflora British UnitLacework
Little Ferry, NJ, United States
At Lacework, we strive to provide a supportive, collaborative environment where people are empowered to do the best work of their careers. Our team members enjoy solving complex problems, big sky thinking, and obsess over getting the details right. We love what we do and are proud of our work to secure clouds and container environments for thousan
Job Source: LaceworkHoboken, NJ, United States
At NICE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what's the role all about?
Primary focus is deploying, maintaining and supporting NYC NexGen 911 Logging and Recording Solution for the 911 system.
Assisting product teams to successfully introduce new products/versions. Champion supportability and preventative action on behalf of the customer.
How will you make an impact?
Provide 1st/2nd/3rd line engineering support to the product
Provisioning, deploying, patching and upgrading NRX/NIR Logging and Recording Solution including Inform, Screen Capture, TT911, Real Time Text (RTT), i3 Log Events and SIP Recording. Working closely with the deployment team to ensure successful deployment of software packages.
Participate in multi-vendor digital forensic analysis in the event of a 911 call failure.
Defining and implementing regular maintenance and health monitoring procedures.
Work effectively with staff in all areas of the business, escalating when appropriate to management and/or R&D. Take into account technical and commercial relationships with end users, partners and service providers.
Deploy and provision systems to enable replication of customer issues to diagnose and repair without jeopardising customer data or operations.
Participate in a 24-7 Out of Hours call out rotation
Have you got what it takes? Working knowledge of Windows server and client technology, ideally supporting web applications and services
Experience in creating, modifying and running databases queries (MS SQL and Oracle MySQL).
Network operations experience (firewalls, network security groups etc)
Experience with SIPREC and VoIP Recording
Experience running scripts from PowerShell or similar
Experience with web application and services configuration management
Efficient, effective and respectful communication skills both with customers and within internal departments. Including;
Excellent written and spoken English
Good listener, able to identify and validate assumptions
Able to use effective questioning to confirm understanding of a customer problem and then provide help to solve it
Methodical troubleshooting, technical skill and attention to detail used in diagnosing problems and reproducing issues in a local environment
Multi-tasking and time-management to prioritize and switch between varied tasks
Focused and calm under pressure
Careful record keeping
Able to use initiative and to work effectively both independently and as part of a team
Experience with Logging and Recording Solutions
(Optional) Experience to Azure Portal and familiarity with Azure services
Technical writing skills
Experience querying Web API's
Experience of configuring Application Monitoring and Dashboards
What's in it for you?
Join an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Requisition ID: 3995 Reporting into: Manager, Service and Support
Role Type: Individual Contributor
About NICE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Email Alert for Technical Support Engineer jobs in Hoboken, NJ, United States
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