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Semgrep
New York, NY, United States
About the role The Technical Support Engineer (TSE) is a critical role in our Customer Success Organization. The TSE will be responsible for remotely engaging with active and prospective customers to rapidly analyze, reproduce and resolve their technical problems. You’ll be the first line of defense against technical support issues that arrive via
Job Source: SemgrepHanwha Techwin America Inc
Teaneck Township, NJ, United States
Job Description Job Description Title: Technical Support Engineer (3rd Level) Responsibilities for Tier 3 Support Specialist: Identify root cause and resolve technical incidents with products and services provided by HVA. Take appropriate steps to resolve support cases per department Service Level Agreements (SLAs) using Zendesk Tic
Job Source: Hanwha Techwin America IncJamf
Little Ferry, NJ, United States
At Jamf, people are at the core of everything we do. We do what’s right for our customers, our employees, our communities and our world. We take pride in simplifying technology for tens of thousands of customers around the globe and helping organizations succeed with Apple. Jamf offers remote and hybrid positions. Depending upon the role, work in
Job Source: JamfCorel Corporation
Little Ferry, NJ, United States
Push the boundaries of tech. In your sweatpants. Would you love to be part of the tech revolution in Mauritius whilst working with leaders in the industry? Are you seeking a challenge in a global organization, an opportunity to gain international exposure in a World Leading Software Development Company? We’re looking for an experienced Technical
Job Source: Corel CorporationLattice
New York, NY, United States
This is Technical Support at Lattice At Lattice, our Technical Support Engineering team serves as the backbone of our commitment to customer satisfaction and product excellence. We pride ourselves on being the foremost experts in our products, dedicated to ensuring unparalleled support experiences. As a Technical Support Engineer, you'll immerse
Job Source: LatticeHBK Capital Management
New York, NY, United States
About HBK HBK Capital Management is an alternative investment firm currently managing approximately $7 billion in assets. The firm was founded in 1991 and employs 175 individuals in Dallas, New York, London, and Charlottesville. Among the top-rated and longest-tenured hedge funds in the world, we have a refreshingly transparent and team-focused cu
Job Source: HBK Capital ManagementNICE
Hoboken, NJ, United States
At NICE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about? Primary focus is deployin
Job Source: NICESparc The World
, United States
About Us: At [Client Name], our mission is to revolutionize healthcare by ensuring that every patient receives the best and safest care possible. Trusted by numerous clients globally, we provide a connected healthcare operations platform that merges software and essential services to equip organizations with crucial data insights across risk, safe
Job Source: Sparc The WorldLittle Ferry, NJ, United States
With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.
In Modern Work (MW), we help our customers get and stay productive with Microsoft 365 product families.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.
This role is flexible in that you can work up to 100% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Response and Resolution
Investigate and solve complex customer technical issues and act as a advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices
Readiness
Lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
Responsible for deepening your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
Product/Process Improvement
Engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements
Other
Embody our culture and values
Qualifications
Required
3+ years technical support, technical consulting experience, or information technology experience
OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience
Experience with Microsoft 365 and SharePoint integration with Teams
Other Requirements
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Additional Or Preferred Qualifications
Microsoft Technology Certifications.
Technical Support Engineering IC3 - The typical base pay range for this role across the U.S. is USD $64,800 - $130,100 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $86,400 - $142,700 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
#CES #CSS #MW #Exchange
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
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Email Alert for Technical Support Engineer jobs in Little Ferry, NJ, United States
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