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MixRank
San Francisco, CA, United States
[Full Time] Customer Success Manager at MixRank (United States) | BEAMSTART Jobs Customer Success Manager MixRank United States Date Posted 09 Dec, 2022 Work Location San Francisco, United States Salary Offered Not Specified Job Type Full Time Experience Required 3+ years Remote Work Yes Stock Options No Vacancies 1 available Why work at MixRank
Job Source: MixRankFederato
San Francisco, CA, United States
Federato is on a mission to defend the right to efficient, equitable insurance for all. We enable insurers to provide affordable coverage to people and organizations facing the issues of today - the climate crisis, cyber-attacks, social inflation, etc. Our vision is understood and well funded by those behind Salesforce, Veeva, Zoom, Box, etc. Fede
Job Source: FederatoVanta
San Francisco, CA, United States
As the Manager, Customer Success, you will own a scaled customer success team driving customer onboarding, engagement, adoption and health for a regional segment of customers in Vanta’s rapidly expanding customer base. At Vanta, our mission is to secure the internet and protect consumer data. We believe that security should be monitored and verifi
Job Source: VantaMoxion Power Co.
Richmond, CA, United States
[Full Time] Customer Success Manager at Moxion Power Co. (United States) | BEAMSTART Jobs Customer Success Manager Moxion Power Co. United States Date Posted 23 May, 2023 Work Location Richmond, CA, United States Salary Offered Not Specified Job Type Full Time Experience Required 6+ years Remote Work No Stock Options No Vacancies 1 available
Job Source: Moxion Power Co.Siena AI
San Francisco, CA, United States
About Siena Siena is building enterprise empathic AI Agents powered by reasoning-adept LLMs. Siena is the first AI Agent of its kind, designed to integrate with existing systems and interact with customers across multiple channels from a single, unified platform. If you're excited about the intersection of human-to-machine communication and want t
Job Source: Siena AICleverTap
San Francisco, CA, United States
We'll share your profile. The job poster may use it for jobs with other companies. Learn more What is your expected annual salary? (In USD) ✱ What date can you start ✱ This role requires you to work from our San Francisco Office. Please confirm you can join the team in the office twice per week? ✱ Additional information At CleverTap we value incl
Job Source: CleverTapGreat Question
Oakland, CA, United States
[Full Time] Customer Success Manager at Great Question (United States) | BEAMSTART Jobs Customer Success Manager Great Question United States Date Posted 26 Apr, 2023 Work Location Oakland, CA, United States Salary Offered $90000 — $108000 yearly Job Type Full Time Experience Required 3+ years Remote Work Yes Stock Options No Vacancies 1 avai
Job Source: Great QuestionDavidoff of Geneva USA Inc.
Oakland, CA, United States
Under general direction of the Team Success Manager, perform a wide variety of duties to develop and manage a geographic sales territory by calling on existing accounts and adding new accounts based on need within that local market. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Execute the sales plan and objectives set forth by the
Job Source: Davidoff of Geneva USA Inc.San Francisco, CA, United States
Nuvolum combines innovative, data-driven strategy with advanced execution to help our clients grow their business and brand. We bring new ideas to our clients across the United States, Canada, and Australia, allowing them to exceed their goals and set themselves apart from their competitors in a profound and demonstratively superior way.
Our full-service, integrated marketing and PR firm takes pride in everything we do. Our diverse and talented team is inspired to bring ideas forward, keep learning, and provide continuous mutual support. We champion each other’s successes and lean in when challenges need solving. We foster a team atmosphere and a friendly environment, so every member can rise to the occasion and exceed our clients’ expectations.
We’re looking for experienced Customer Success Managers to address daily client needs, communicate win’s, and drive the execution and implementation of our client’s strategic plans. Ideal candidates for this role are detail-oriented, excellent communicators, skilled in project management, meeting deadlines, and going above and beyond to meet and exceed client expectations.
Our Customer Success Managers work hand-in-hand with our clients to understand their goals, KPIs, projects, campaigns and work to develop an airtight plan to meet their objectives. They know the right questions to ask to tease out minute details, discover blind spots and can work across all departments in the organization to see through on client objectives. Customer Success Managers are expected to have a regular cadence of communication with clients, address needs expeditiously, understand the clients market, growth plans, goals, and opportunities. Customer Success Managers proactively communicate the clients win’s and are able to strategically navigate high level conversations.
Duties and Responsibilities include, but may not be limited to:
Manage multiple client projects, from inception through maintenance and completion
Collaborate with organizational leadership as needed in ideation and development of programs and campaigns in response to client requests
Demonstrate expertise in all matters relevant to your book of business, including escalation and troubleshooting to resolve client issues
Act as the primary client contact for project implementation, to communicate project statuses, blockers, deadlines, and wins
Be highly organized with exceptional follow-up skills to manage multiple opportunities at any given time. Have CRM experience, preferably with Salesforce
Retain responsibility for tracking, reporting, and maintaining initiatives as directed to support the strategic goals of the client
Learn your client's business and match that with a deep understanding of Nuvolum’s services to make the best recommendations
Develop and maintain product expertise, driving high end-user satisfaction
Serve as an primary point of contact for client-related issues and work cross-functionally with other teams to find solutions
Build and maintain trusting relationships and provide day-to-day support to clients
Lead, don’t follow.. Be an initiator, not an order taker
Essential Skills
3+ years of customer success or account management experience
Bachelor's degree or equivalent preferred
Experience working in a top-tier marketing and PR consulting firm is a plus
In-depth understanding of marketing strategies and trends (SEO, social media, Google Analytics, PPC, PR, etc.)
Proficient working with the Google Suite (Docs, Sheets, Gmail, etc.)
Experience with project management tools (ClickUp, Wrike, Basecamp, or similar)
Familiarity with Zendesk, Jira or similar ticketing systems
Ability to effectively organize and prioritize tasks to complete assignments within the time allotted and maintain standard workflow
Strong verbal/written communication and listening skills, as you will be interacting with clients/customers daily
A deadline-driven, no-task-is-too-small or big mentality
Independent self-starter with the ability to work independently and/or with a team
Flexibility to work in an interactive environment with a high tolerance for change and ability to pivot based upon client requirements
Experience in event or campaign management a plus
Ability to work with a strong sense of urgency
This position is located in San Francisco with the expectation of being in-office during working days and client visits. At this time, we can only consider applicants with authorization to work in the United States on a permanent, full-time basis, we cannot provide visa sponsorship. If you feel you are qualified for this position and would be an excellent addition to our team, please submit your resume and references. We look forward to meeting you!
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Email Alert for Customer Success Manager jobs in San Francisco, CA, United States
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