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R-Zero
San Francisco, CA, United States
About R-Zero R-Zero is a workplace intelligence platform that delivers real-time insights on how to optimize indoor spaces and buildings to improve workforce productivity, right-size real estate portfolios, and create operational efficiencies, including reducing energy costs. R-Zero's industry-leading risk model recommends mobile and autonomous UV
Job Source: R-ZeroConversica
San Mateo, CA, United States
The Customer Success Manager (CSM) is responsible for driving customer growth, adoption and success with Conversica. This individual must be comfortable consulting with a variety of mid-size and enterprise customers from a range of industries. The CSM should be able to articulate the value of Conversica to inspire and support customer adoption and
Job Source: ConversicaDexterity, Inc.
Redwood City, CA, United States
This position requires strong organizational, communication, and relationship-building skills, as well as a deep understanding of Dexterity's robotics technology and how it can be applied to meet customer needs Previous experience deploying systems solutions at customer facilities Project management skills, leading and directing complex engineering
Job Source: Dexterity, Inc.AppTweak
San Francisco, CA, United States
AppTweak is the trusted app store acquisition partner for mobile leaders worldwide; we provide innovative solutions that help apps and games optimize their app store presence and increase downloads. For 10+ years, companies including Uber, Adobe, and Zynga have trusted our unique metrics, actionable insights, and expertise to make informed decision
Job Source: AppTweakOngo
San Francisco, CA, United States
What is Ongo? Ongo is building the platform for reprogramming human behavior. We use code, content, and science to make the healthy choice the easy choice. We've built a range of beautiful, interactive mobile products that help health experts improve the reach and depth of the interactions they have with their communities. With Ongo, an expert in
Job Source: OngoSwing Education
San Francisco, CA, United States
ABOUT SWING: Founded in 2015 by former K-12 educators and administrators, Swing Education is one of the leading platforms assisting school districts in sourcing dependable, highly qualified substitute teachers. At the core of our company stands a diverse and visionary leadership team. In the face of a nationwide teacher shortage, Swing believes
Job Source: Swing EducationStampli
Mountain View, CA, United States
Experience with at least one of these systems is a big plus! Minimum 2 years Accounts Payable experience Excellent presentation / training skills Loves technology Service oriented Organized Quick learner Responsibilities Implement Stampli ‘s Interactive Invoice Management solution for new customers and help with all aspects of support, onboarding
Job Source: StampliDescript
San Francisco, CA, United States
Descript is looking for an eager Customer Success Manager with an entrepreneurial spirit to join our team and make a substantial impact on our Sales & Success initiatives. In this role, you'll have the opportunity to work with our most strategic Enterprise customers and your work will be instrumental in driving product adoption, increasing our grow
Job Source: DescriptSan Mateo, CA, United States
The Customer Success Manager (CSM) is responsible for driving customer growth, adoption and success with Conversica. This individual must be comfortable consulting with a variety of mid-size and enterprise customers from a range of industries. The CSM should be able to articulate the value of Conversica to inspire and support customer adoption and expansion. He/she will build and maintain positive relationships with multiple roles within their assigned customers, including senior executives.
Duties/Responsibilities
Develop a trusted advisor relationship with our customer's managers and executive sponsors.
Deliver the initial on-boarding kickoff meeting in order to ensure all customers get off to the right start. This includes setting success metrics and engaging customer signatories and project managing the implementation of the Conversica product/service.
Advise and oversee customer growth, training and development of best practices to continually drive business value and return on the customer's investment.
Be the single point of contact and escalation for the customer. Including directing customers quickly and efficiently to additional help resources such as Help & Training within the application, personally helping with questions/issues.
Increase customer retention and adoption rates by conducting regular check-in calls to assess level of satisfaction, or lack thereof.
Track customer activity to identify churn risk and work proactively via targeted outreach campaigns to eliminate that risk, while simultaneously identifying and closing upsell opportunities when applicable.
Responsible for customer references, case studies and testimonials for the CSM's portfolio of customers.
Serve as customer advocate, including: collecting customer feedback on product needs, understanding customer and industry trends and articulating those back to the business
Work closely with internal resources on escalation and resolution processes for critical customer issues.
Requirements
You have a minimum of 3 years account management and/or sales experience from a high tech company-ideally with Marketing/Sales Automation, CRM or related applications in a SaaS environment
Self-motivated, proactive team player with innovative ideas to inspire client loyalty and adoption
Strong interpersonal skills and experience initiating and building positive relationships
Excellent individual and group presentation, written, and oral communication skills
Strong organizational and time management skills with the ability to manage multiple projects simultaneously
Proficient in Salesforce & Microsoft Office (Outlook, Excel, Word and Power Point)
Ability to function in an extremely high volume, forever evolving new business environment while always maintaining a smile and positive disposition
Bachelor's degree or equivalent
NOTE: This position is an individual contributor, and is not a manager's position.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Skills & Requirements Qualifications
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Email Alert for Customer Success Manager jobs in San Mateo, CA, United States
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