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Medix
Garland, TX, United States
Position Summary The role of the Patient Engagement Advocate is integral to a Patient Engagement Center dedicated to enhancing overall health and wellness. Operating across various communication channels (phone, email, chat), this role engages with patients of physical therapy to facilitate their access to necessary care. Supporting decentralized p
Job Source: MedixStaffmark Group
Irving, TX, United States
Are you looking for a job? Partner with Staffmark for job options that match your skills and work-life balance. We are hiring a Call Center Representative, in Irving, TX. Secure your future with this opportunity today! Requirements | 1 year of call center experience + Must have reliable internet and the ability to pick up equipment in Irving, TX
Job Source: Staffmark GroupIntegrity Marketing Group
Addison, TX, United States
About PHP PHP is a national life insurance field marketing organization ("FMO") founded in 2009 by visionary entrepreneur Patrick Bet-David. PHP partners with leading insurance and annuity carriers to offer a comprehensive basket of insurance products to a diverse client base in the middle-class market. PHP provides a part-time or full-time opportu
Job Source: Integrity Marketing GroupLap of Love
Dallas, TX, United States
Join Lap of Love as a Call Center Representative and Love What You Do! Lap of Love is looking for an experienced Call Center Representative, referred to internally as a Veterinary Care Coordinator, with amazing customer service skills to join our growing team. As a Veterinary Care Coordinator working from home, you'll become part of a diverse and
Job Source: Lap of LoveElle Seller
Dallas, TX, United States
The Call Center Representative will be responsible for managing inbound and outbound customer calls, addressing customer inquiries, providing information about products and services, and resolving complaints. This role requires excellent communication skills, a customer-centric approach, and the ability to handle a high volume of calls efficiently.
Job Source: Elle SellerFresh Form Draft
Dallas, TX, United States
Call Center Representative Department: Initial Communications Employment Type: Full Time Location: Dallas, TX Compensation: $18.50 - $28.00 / hour Description Welcome to Initial Communications, the marketing company that's all about making your business shine! We're a team of energetic and creative professionals who are passionate about h
Job Source: Fresh Form DraftHigh 5
Richardson, TX, United States
Job Title: Call Center Representative Location: 3300 Renner Road, Richardson Texas (In Office) Pay Rate : $15/hr Duration: 11 Months • Flexible to work any hours during hours of operation: Monday-Friday 9am-9pm CST Qualifications • 1 year+ of Customer Service experience, or equivalent demonstrated through one or a combination of the following.
Job Source: High 5PetData Inc
Dallas, TX, United States
Position: Call Center Representative - NO WEEKENDS OR NIGHTS Job Description: Full-time on-site call center position. Shift will be Monday-Friday, 10:15 AM - 7:00 PM. Duties: Answer inbound phone lines, assisting customers with courtesy and professionalism. Respond to inbound emails and process faxed documents. Update customer information in data
Job Source: PetData IncDallas, TX, United States
Position Summary
The role of the Patient Engagement Advocate is integral to a Patient Engagement Center dedicated to enhancing overall health and wellness. Operating across various communication channels (phone, email, chat), this role engages with patients of physical therapy to facilitate their access to necessary care. Supporting decentralized physical therapy clinics, the focus is on delivering personalized patient experiences. Building strong relationships and fostering patient growth for our clinics is crucial, achieved through efficient patient interaction and ensuring comfort. Standardizing processes and protocols is essential to optimize relationships with clinic staff, including front desk personnel and clinicians.
Key Responsibilities
- Listen attentively and address patient needs to convert inquiries into appointments, ensuring high patient satisfaction.
- Engage empathetically with patients, particularly those in distress, demonstrating a caring demeanor to provide reassurance and comfort.
- Utilize technology and knowledge resources to offer a localized experience, providing detailed information and directions tailored to individual needs.
- Collaborate closely with marketing, operations, technical teams, and clinic staff to enhance the patient experience through ongoing improvements.
- Work with supervisors and peers to identify and resolve issues promptly, suggesting innovative approaches to achieve best practices.
- Assist patients in identifying alternative clinic options when immediate availability is limited.
- Educate patients on insurance and financing/payment plans effectively, setting clear expectations for their appointments.
- Adhere to protocols for information handling, ensuring accurate data analysis and feedback aimed at improving patient experiences and driving growth.
- Meet Key Performance Indicators (KPIs) including handle time, call volume, conversion rates, patient satisfaction scores, and information accuracy.
- May engage in outbound calls, email communications, or chat sessions as required.
- Fulfill other assigned duties as needed.
Candidate Requirements
To succeed in this role, candidates should demonstrate:
- Equivalent of a High School/GED; preference given to candidates with a college degree.
- Minimum 2-3 years of customer support experience with at least 1 year in an inbound contact center environment, adept at managing multiple systems.
- Track record of meeting KPIs in previous roles, with tenure of at least 2-3 years.
- Dedicated home workspace with reliable high-speed internet connection.
- Excellent verbal and written communication skills, capable of engaging effectively with patients.
- Strong verbal communication abilities with clear enunciation, persuasive skills, and a passion for helping others.
- Attention to detail and ability to thrive in a fast-paced environment.
- Technological proficiency, experienced in using multiple systems and applications.
Desirable Attributes
We encourage candidates who are:
- Attentive listeners.
- Collaborative team players.
- Demonstrative of empathy and a caring attitude.
- Capable of multitasking and adhering to information capture protocols.
- Open to coaching and committed to personal development.
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Email Alert for Remote Call Center Representative jobs in Dallas, TX, United States
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