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Jackson Lewis P.C.
Harrison, NY, United States
Focused on labor and employment law since 1958, Jackson Lewis P.C.'s 950+ attorneys located in major cities nationwide consistently identify and respond to new ways workplace law intersects business. We help employers develop proactive strategies, strong policies and business-oriented solutions to cultivate high-functioning workforces that are enga
Job Source: Jackson Lewis P.C.Crescens
Newark, NJ, United States
Job Title: Help Desk Analyst Location: Newark NJ Duration: 4+ months • Position is 5 days / Week Onsite • IN- Person Interview Short Description: • Oversees timely delivery of quality technical support to internal and external customers. • Provides technical support to users by researching and answering questions, troubleshooting problems, and m
Job Source: CrescensHerman Law
New York, NY, United States
Role Description We are seeking a part-time Help Desk Analyst I to work on-site in our Manhattan office. The Help Desk Analyst I will work to resolve hardware and software issues related to desktops, laptops, and printers, as well as collaborate with other IT team members to escalate and resolve complex technical issues. This position will provide
Job Source: Herman LawEverest Consultants
New York, NY, United States
Title: Help Desk Analyst (onsite work) Duration: 6 months Location: New York, NY 10019 Pay Rate - $30 - $35/hr on W-2 (No 1099 or C2C) Skills Required: 3+ years of experience in IT service Desk or user support. Experienced in PC/ MAC OS, Active Directory, SCCM, Casper , Windows / MAC desktop applications Experience with Mobile Device Support (W
Job Source: Everest ConsultantsSullivan & Cromwell
New York, NY, United States
Summary Provide hands-on technology support to a global user base for a 24/7 helpdesk environment. The hours for this position are Monday - Friday 9:30am - 5:30pm on site at 125 Broad Street. Essential Duties and Responsibilities include the below. Other duties may be assigned. This position requires ongoing flexibility with regard to working ov
Job Source: Sullivan & CromwellBentley Systems
, United States
Help Desk Analyst I Location: Home based, Brazil Position Summary: A Help Desk Analyst I is responsible for providing technical assistance and support to end-users within an organization. They are typically the first point of contact for users experiencing technical difficulties and play a crucial role in ensuring that technology resources are
Job Source: Bentley SystemsThe Phoenix Group
New York, NY, United States
Job Actions: Assess, triage, research, resolve incidents, service requests and information requests covering application software, hardware componentry, network configuration and infrastructure. Collect information through customer interview, support tools including knowledge base and additional support staff (service resources) if needed. Move pro
Job Source: The Phoenix GroupMAP SSG Inc
New York, NY, United States
Provide hands-on technology support to a global user base for a 24/7 helpdesk environment. The hours for this position are Monday - Friday 9:30am - 5:30pm on site. Essential Duties and Responsibilities include the below. Other duties may be assigned. This position requires ongoing flexibility with regard to working overtime and work hours: Manag
Job Source: MAP SSG IncNew York, NY, United States
Location: New York, New York
Type: Direct Hire
Job #885
Salary: $80,000
LEGAL TECHNOLOGY HELP DESK ANALYST
LOCATION: New York, NY - Midtown, Manhattan (hybrid)
ORGANIZATION: Top-ranked global law firm
SHIFT: Monday (7:30-5:30), Tuesday (9:30-7:30), Wednesday (9:30-7:30), Thursday (7:30-5:30)
COMPENSATION: Base salary to $88K, plus paid overtime, bonus and comprehensive benefits (including, medical, dental, vision and 401K). Exceptional work environment ideal to all transportation in one of New York's most recognized addresses.
RESPONSIBILITIES: Serve as the initial point of contact for telephone and e-mail inquiries on the Firm’s software applications, hardware, printers and remote technologies directed to the Information Technology department
Follow up on calls escalated to other departments
Provide onsite desktop support to users on a regular basis and occasional after-hours/emergency requests
Responsible for installing and maintaining all end user IT equipment, including personal computers, laptops, printers, electronic devices and software
Maintain accurate records of all maintenance, inventory and security measures associated with the Firm’s inventory
REQUIREMENTS: High school diploma required; bachelor's degree preferred
5+ years of help desk IT experience in a professional services environment; law firm experience preferred
Experience providing telephone-based technical support and/or desk-side technical support
Exceptional customer service skills and ability to interface with all seniority levels required
Microsoft Office application suite exposure, as well as iManage, Payne, Workshare, DocXtools, SMS, Micorsystems, Litera
Strong knowledge of PC systems and MAC systems (desktop and laptop), as well as wireless devices and printer hardware
Previous experience with entering and tracking tickets in an incident management system (Service Now)
Ability to troubleshoot remote technologies (RDP, VPN, Citrix, etc.)
Excellent ability to follow procedures and processes to ensure we remain IT Compliant
Knowledge of Video Conferencing systems a plus
Email Alert for Legal Technology Help Desk Analyst jobs in New York, NY, United States
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