IT Operations Technology Specialist
Chicago, IL, United States
Purpose
The IT Operation Technology Specialist is a member of the IT Operations Team. The position is involved in day to day OT (operation technology) & application support and project activities. This person is also the primary contact for IT Operations Manager Customer Relationship and for Operations people for all application issues, projects and new requirements.
The main functions of the position are:
Support for operation technology systems on shop floor in cooperation with local maintenance and IT
Directly administers and supervises OT applications & systems which are not under 3rd party support or cooperates with 3rd party on that subject
Actively participate on new projects
Support local users with any IT requirement
Key Accountabilities/Responsibilities Daily ticket operation including escalation if necessary
Makes suggestions for improvements to the OT Design (HW & SW)
Trains IT people and users on specific OT application and systems, sharing best practice
Involved in all IT projects where OT is touched, working as IT representative in project preparation phase with business
Assists business with technical issues related to OT
Involved in IT processes (Incident and Major incident management, Problem management, etc.)
Knowledge/Experience/Skills Needed Good overview of OT systems
Overall knowledge of manufacturing systems like SCADA, MES, PLC, etc
Experience in PLC or SCADA programming is desired
Experience with industrial platforms from AVEVA (Wonderware), Rockwell, SIEMENS, AB or others
Overview of IT systems used in production environment (AD, MS-SQL, application servers)
Conflict and Problem Solving/Analysis
Ability to bring solutions to complex business problems
Ability to effectively function in a diverse, multicultural environment
Good communication skills
Network support experience
Windows 10 client support and imaging experience
Benefits: 401(k)
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Referral program
Retirement plan
Tuition reimbursement
Vision insurance
Schedule: 8 hour shift
Monday to Friday
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)