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Vice President of Operations

Austin, TX, United States

Our client is looking for a Vice President of Operations.

Job Summary

Lead the implementation of operational strategies and objectives across multiple revenue generating departments. Understand each product and manage improvement of operational efficiency. Exceed the product delivery of overall customer satisfaction based on established production indicators. Consistently challenge each aspect of the operational process to improve product margin. Meet with Customers and Vendors to consistently improve relations and ensure their expectations. Work closely with finance and technology to improve product operations and gross margins and manage an expense budget to company’s expected variance each month. Research, analyze, validate and document effectiveness of existing operational business processes and develop strategies for meeting Company goals and objectives.

Job Responsibilities

Manage Operation staffing, supervision, scheduling, development, evaluation, and performance

Manage process changes, enhancements and modifications to facilitate implementation of new or improved business processes. Communicate to department heads such changes and modifications using appropriate communication tool(s)

Responsible for development and management of department budget

Establish performance goals for each department and direct report

Monitor department performance against performance goals to ensure that customer expectations are exceeded

Interface with Client Manager, Sales or others, as needed, to ensure client satisfaction

Collaborate in planning, design, development, testing and implementing new technology or enhancements to existing technology

Establish/Enhance and monitor performance reporting systems

Support all departments to meet production goals

Work with department heads to ensure all company policy and procedure manuals are current at all times

Submit relevant monthly operating data to President

Understand and support the company’s goals and objectives

Participate in corporate strategic planning as required

Provide a work environment that promotes positive energy, creativity and teamwork among associates.

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