Assistant Vice President, IT Operations

Burbank, CA, United States

ABOUT US: - We believe that everyone deserves a home!

Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut. Supportive housing - affordable housing paired with services designed to help people maintain their homes for the long-term - is widely recognized as a proven and cost-effective solution to chronic homelessness.

But we didn't stop at providing housing. Breaking Ground's programs and services help people experiencing street homelessness - especially those who have been on the streets the longest - to come indoors. Through our Street to Home outreach program and transitional housing resources, we help people get, and stay, on the path to a permanent home.

Reporting to the Senior Vice President, Asset Management, the Assistant Vice President, IT Operations develops strategy and leads a team that delivers the IT infrastructure, solutions, and services for the organization. The Assistant Vice President is a strategic advisor to the Senior Vice President on technology issues and serves as a business partner to all departments, developing an understanding of departmental and cross-functional business needs and partnering on solutions. The Assistant Vice President supervises department staff and manages the contract and relationship with the organization’s managed services provider and their on-site staff. The Assistant Vice President ensures all sites have and maintain a baseline of functionality and security to minimize risk and maximize uptime for each site and the organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide critical department leadership including strategy, site planning, budget reviews, solutions-focused assistance to other departments, oversight of Managed Services Provider (MSP) and department staff

Champion and project-manage IT related projects and ideas

Collaborate with other departments on IT initiatives and new site/program start-ups

Develop and report on KPIs. Maintain and share a project dashboard and review a monthly network performance report. Implement and monitor corrective action strategies where needed and use KPIs to drive performance and decision making

Lead or participate in activities, including participation as an expert in workshops and conferences, advocacy, and swift response to emergent on-the-ground issues IT Systems Administration

Manage Microsoft 365: oversee functionality, updates, SharePoint development/management, and end user training and resources. Seek appropriate opportunities to maximize the organization’s use of this suite of services

Implement and monitor best practice approaches for ensuring IT security. Monitor Active Directory controls and firewall activity. Conduct monthly security reviews with MSP and ensure compliance with audit, internal, and external regulations. Oversee security systems and policies. Centralize and manage permissions for most of the organization’s software

Develop, implement, and maintain IT Standard Operating Procedures. Manage data storage and protocols. Manage document retention, data breach, and IT change management policies and procedures

Responsible for the overall effectiveness and efficiency of the IT help desk function and resource allocation. Establish, implement, and communicate service level agreements for help desk and network uptime

Configure and maintain the organization’s phone systems. Develop and maintain a “service first” model including sufficient field support and ongoing training

Oversee IT communications using various mechanisms and platforms to ensure clarity throughout the organization and at all staffing levels

Responsible for ensuring each site understands their location’s phone/cable/Wi-Fi system oversight and troubleshooting process. Lead efforts to assist sites that are navigating through phone/cable/Wi-Fi problems, outages, upgrades, replacements, and start-up. Responsible for mobile device management including procurement, functionality, inventory, and other controls. Responsible for developing and managing all IT inventory controls, ensuring compliance with contractual obligations

Manage device, equipment, and software lifecycles. Oversee IT equipment ordering, approvals, vendor, and invoice management

Perform other duties as assigned

MINIMUM QUALIFICATIONS

Bachelor’s degree in computer science, IT management or similar degree- or equivalent experience

Minimum of 7 years of progressive IT professional experience

Minimum 4 years in an IT leadership role, influencing senior level management by exercising a high degree of latitude, autonomy, and accountability in directing the activities of teams

Experience working with a Managed Services Provider or a multi-site IT department

Proficient in technologies currently used at the organization: Office 365 with a focus on user management and SharePoint building/creating, Azure, Meraki, Mimecast

Knowledge of current IT technology with an aptitude and willingness to stay current

Strong leadership and project management skills. Project management certification a plus

Strong analytical and problem-solving skills

Highly collaborative relationship building skills with various internal and external stakeholders. Excellent communication and interpersonal skills.

Demonstrated ability to breakdown technical and complex topics for a variety of audiences in written and verbal form.

Experience juggling multiple work streams concurrently, managing complex and competing priorities, and executing ambitious goals effectively.

Demonstrated ability to build effective relationships with diverse stakeholders, including senior leadership, colleagues, vendors, and other external stakeholders.

Ability to travel, as needed, to sites throughout the metro NY area

EOE/M/F/Vet/Disabled

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