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Oppenheimer & Co. Inc.
Washington, DC, United States
Who We Are Oppenheimer & Co. Inc. (“Oppenheimer”) is a leading middle-market investment bank and full service broker-dealer. With roots tracing back to 1881, the Company is engaged in a broad range of activities in the financial services industry, including retail securities brokerage, institutional sales and trading, investment banking (both corpo
Job Source: Oppenheimer & Co. Inc.DirectViz Solutions
Washington, DC, United States
DirectViz Solutions, (DVS) is a rapidly growing government contractor that provides strategic services that meet mission IT needs for government customers. DVS provides innovative information technology solutions to government clients through the knowledge and expertise of our dedicated employees. DVS is an employee centric employer that provides c
Job Source: DirectViz SolutionsBiofrontera AG
Washington, DC, United States
The Territory Manager is responsible for achieving predetermined sales goals and quotas for the Washington, D.C. territory. The position must establish, build, and maintain customer relations through constant communication and in-person appointments with the goal of increasing territory results. The Territory Manager represents the company and prom
Job Source: Biofrontera AGF1 Arcade
Washington, DC, United States
Join F1 Arcade as Technology Manager in DC! Ready to dive into an exhilarating world where cutting-edge technology meets unforgettable experiences? F1 Arcade, in partnership with Formula 1, is seeking a skilled Technology Manager to ensure our upcoming Washington, DC venue runs like a well-oiled machine. As our Technology Manager, you'll oversee
Job Source: F1 ArcadeF1 Arcade
Washington, DC, United States
Join F1 Arcade as our Office Manager in Washington, D.C.! At F1 Arcade, we're revolutionizing hospitality with our groundbreaking partnership with Formula 1, delivering unforgettable social and competitive experiences globally. Our venues combine state-of-the-art F1 racing simulations with a vibrant global food and beverage program, appealing to di
Job Source: F1 ArcadeF1 Arcade
Washington, DC, United States
Join the F1 Arcade Revolution as the Senior Sales Manager in Washington, D.C.! Are you ready to take your sales career to the next level? At F1 Arcade, we're not just selling experiences; we're creating memories that last a lifetime. As the Senior Sales Manager, you'll be at the forefront of our mission to bring the exhilarating world of F1 Arcade
Job Source: F1 ArcadeDirectViz Solutions, LLC
Washington, DC, United States
DirectViz Solutions, (DVS) is a rapidly growing government contractor that provides strategic services that meet mission IT needs for government customers. DVS provides innovative information technology solutions to government clients through the knowledge and expertise of our dedicated employees. DVS is an employee centric employer that provides c
Job Source: DirectViz Solutions, LLCF1 Arcade
Washington, DC, United States
Join Our Team as an Event Manager at F1 Arcade! At F1 Arcade, we're revolutionizing hospitality with our groundbreaking partnership with Formula 1, delivering unforgettable social and competitive experiences globally. Our venues combine state-of-the-art F1 racing simulations with a vibrant global food and beverage program, appealing to diverse aud
Job Source: F1 ArcadeWashington, DC, United States
WeDriveU is the leader in transportation, specializing inworkplace, campus and community transportation solutionsserving millions of passengers a year. Recognized as a pioneer in mobility, WeDriveU is a strategic partner to the world’s top brands, with client programs that consistently earn awards for excellence in commuting and sustainability. WeDriveU operates across the U.S and is proud to celebrate more than 30 years serving clients. Visitwww.wedriveu.com to learn more about our company, clients and career opportunities.
National Express Shuttle (operated by WeDriveU) and Transitisa business unit of global mobility provider MobicoGroup .
Job Description:
The General Manager will report to the VP of Operations and is responsible for managing and developing team members and formulating and executing account strategy. Additionally, this role will require a thoughtful leader and confident decision maker with the ability to measure and monitor performance, culture, and will be joining a program recognized as one of the Best Workplace for Commuters.
Duties and Responsibilities:
Act as the client’s main point of contact and an extension of the client’s internal teams
Manage logistics of route planning, staffing, and client engagement to ensure service level agreements are met.
Oversee monthly client invoicing process.
Provide clients with monthly financial forecasts and detailed reports explaining variances to actual billing.
Manage rider communications through email and other media, and work with client’s internal team to keep the internal rider facing transportation information website up to date.
Utilize technology platforms to monitor and optimize shuttle service and provide client data driven recommendations to support efforts.
Use Project Management skills to foster successful collaboration between teams and meet deadlines.
Create and administer surveys to gather data to help improve rider satisfaction.
Maintain a close collaborative relationship with local operations team to ensure driver and fleet standards are being met.
Collaborate with customer success, marketing, and Global Operations Control to support overall program goals.
Weekly and monthly reporting to the client on service updates and performance
Meet with the client’s transportation team weekly to collaborate on ongoing initiatives.
Monitor and interpret transportation metrics dashboards to provide thoughtful reporting and analysis as needed that drive program decision making.
Additional duties and responsibilities may apply.
Skills Required and Physical Demands:
5 years of relevant experience in transportation demand management, customer service, or hospitality
Experience with Project Management in cross functional environments
Ability to set goals and a proven ability to achieve job performance metrics
Excellent written and oral communication, interpersonal, and presentation skills
Excellent organization and time management/multi-tasking skills (comfortable in an ambiguous and fast-paced environment, operating at both strategic and tactical levels)
Ability to master and effectively use various technology platforms
Experience with Microsoft Office Suite, Tableau, and Forms for Survey Generation
Passion for alternative modes of transportation is a plus!
Education and Qualifications:
Hard Requirements:
5-10years of relevant experience in transportation demand management, customer service, or hospitality
Bachelor’s degree preferred in Marketing, Communications, Business, or another relatedfield.
EEOC
WeDriveU andNational Express are equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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Email Alert for General Manager - Washington D.C. jobs in Washington, DC, United States
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