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Drift, Inc.
Boston, MA, United States
**IT Support Specialist** Office: Boston, MA **About Drift:** Drift is the Conversational Marketing platform that combines chat, email, video, and automation to remove the friction from business buying. With Drift, you can start conversations with future customers now, on their terms -- not days later. There are over 50,000 businesses that use
Job Source: Drift, Inc.Klaviyo
Boston, MA, United States
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the
Job Source: KlaviyoAbsolute Antibody Ltd
Boston, MA, United States
**Customer Support Representative Full time, Boston Area** The Absolute Antibody/Kerafast culture empowers individuals within our exciting, start-up environment. We place great emphasis on entrepreneurship, knowledge, and ability. The working environment is fast-paced and team-oriented. If you are interested in a motivating role where you wear many
Job Source: Absolute Antibody LtdNOVA Biomedical GmbH
Boston, MA, United States
Career Opportunities with Nova Biomedical Corporation Nova Biomedical is an Equal Opportunity Employer in compliance with Affirmative Action in hiring and promoting women, minorities, veterans and individuals with disabilities. Nova Biomedical is hiring a Field Support Specialist to be based in Boston, MA or the surrounding area . The Field Supp
Job Source: NOVA Biomedical GmbHNOVA Biomedical GmbH
Boston, MA, United States
Nova Biomedical is an Equal Opportunity Employer in compliance with Affirmative Action in hiring and promoting women, minorities, veterans and individuals with disabilities. Nova Biomedical is hiring a Field Support Specialist to be based in Boston, MA or the surrounding area . The Field Support Specialist is responsible for overall onsite custo
Job Source: NOVA Biomedical GmbHDrift
Boston, MA, United States
**IT Support Specialist** Office: Boston, MA or San Francisco **About Drift** Drift is the Conversational Marketing platform that combines chat, email, video, and AI to remove the friction from business buying. With Drift, you can start conversations with future customers now, on their terms -- not days later. There are over 50,000 businesses that
Job Source: DriftSAP Leanix
Boston, MA, United States
SAP LeanIX enables organizations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 1300+ customers with SaaS Management, Enterprise Architecture Management, and Value Stream Management. We are looking for a Customer Support Specialist, based in our Boston office, who will help evaluat
Job Source: SAP LeanixLeanIX
Boston, MA, United States
LeanIX enables organizations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 1000+ customers with SaaS Management, Enterprise Architecture Management, and Value Stream Management. We are looking for a Customer Support Specialist, based in our Boston office, who will help evaluate and
Job Source: LeanIXBoston, MA, United States
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny. Customer Support Specialists, called Product Experts at Klaviyo, are a critical part of our future success. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations. We are looking for a Product Expert who is passionate about providing the best support to customers who are scaling their businesses with Klaviyo.We are very interested in individuals who have a track record of finding creative solutions to unique problems, who thrive in challenging situations and want to apply these skills to solve for customers using our software. Check out this great video from the team: What it's like to be a Klaviyo and core values. How You Will Make a Difference Develop an in-depth knowledge of the Klaviyo platform
Provide high-quality product support for Klaviyo customers, partnering with them to effectively resolve their issues through email, chat, and phone
Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies.
Diagnose software issues and resolve escalated customer complaints engage using established processes
Provide support & guidance on non-technical related questions (e.g: marketing, sales, other e-commerce setup questions)
Communicate thoughtfully and effectively with all Klaviyo customers
Document troubleshooting and problem resolution steps.
Now look at this video to understand a bit more! What it means to be a product expert Who You Are A thoughtful communicator who is excellent at communicating through a variety of channels that require both written and verbal skills.
Passionate about creative problem solving for customers and end users
Self-motivated, eager to learn and thrive in a collaborative environment
Capable of adapting quickly to changing priorities
Experience with or able to quickly pick-up:
Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Zendesk, and Salesforce
Web works, networking, and software products
DNS, IPs and other networking concepts
APIs
Email marketing platforms and E-Commerce platforms
#Hybrid #CR1 #Boston Get to Know Klaviyo We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us. Upon request, you can receive additional information about the compensation and benefits for this role. Requests can be submitted here . Additional information regarding benefits can be found at klaviyorewards.com . Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. You can find our Job Applicant Privacy Notice here.
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Email Alert for Customer Support Specialist (Boston) jobs in Boston, MA, United States
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