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World Travel Holdings
, United States
Overview Join us and make a co-worker’s day by providing guru tech support! World Travel Holdings is seeking a Help Desk Analyst to join the Technical Support team. The ideal candidate will have experience with front-line support, a passion for technology, and a drive for success. Our Help Desk Analyst must be proficient with Desktop support, Mi
Job Source: World Travel HoldingsJackson Lewis P.C.
Harrison, NY, United States
Focused on labor and employment law since 1958, Jackson Lewis P.C.'s 950+ attorneys located in major cities nationwide consistently identify and respond to new ways workplace law intersects business. We help employers develop proactive strategies, strong policies and business-oriented solutions to cultivate high-functioning workforces that are enga
Job Source: Jackson Lewis P.C.Herman Law
New York, NY, United States
Role Description We are seeking a part-time Help Desk Analyst I to work on-site in our Manhattan office. The Help Desk Analyst I will work to resolve hardware and software issues related to desktops, laptops, and printers, as well as collaborate with other IT team members to escalate and resolve complex technical issues. This position will provide
Job Source: Herman LawCrescens
Newark, NJ, United States
Job Title: Help Desk Analyst Location: Newark NJ Duration: 4+ months • Position is 5 days / Week Onsite • IN- Person Interview Short Description: • Oversees timely delivery of quality technical support to internal and external customers. • Provides technical support to users by researching and answering questions, troubleshooting problems, and m
Job Source: CrescensEverest Consultants
New York, NY, United States
Title: Help Desk Analyst (onsite work) Location: New York, NY Duration: 6 months Hours: 8.00am - 5.00pm Pay Rate - $30 - $35/hr on W-2 (No 1099 or C2C) Key Skills required: 1. SCCM, Casper, and Windows/MAC desktop applications 2. Mobile Device Support (Windows, IOS, Android) 3. basic Networking protocols Summary: Responsible for providing tec
Job Source: Everest ConsultantsSullivan & Cromwell
New York, NY, United States
Summary Provide hands-on technology support to a global user base for a 24/7 helpdesk environment. The hours for this position are Monday - Friday 9:30am - 5:30pm on site at 125 Broad Street. Essential Duties and Responsibilities include the below. Other duties may be assigned. This position requires ongoing flexibility with regard to working ov
Job Source: Sullivan & CromwellTEKsystems
New York, NY, United States
Description: Our client, an international law firm in midtown Manhattan, is looking for a Service Desk Analyst on a long term contracting basis. This person will be providing phone/remote/email support of 1000+ users with issues involving Windows 10, Active Directory, MS Office 2016/365, Citrix, VPN, mobile devices, MDM, and iManage document manag
Job Source: TEKsystemsHELP USA
Brooklyn, NY, United States
Location: 116 Williams Avenue, Brooklyn, NY, 11207 What You'll Do Your role as Help Desk Analyst is crucial in resolving customer issues promptly and efficiently, ensuring their satisfaction. As a Help Desk Analyst, you will be the first line of defense for customer inquiries and play a vital role in identifying and resolving a wide range of tech
Job Source: HELP USANew York, NY, United States
Help Desk Technician / Programmer Analyst
Job No: 496362
Department: INFORMATION SYSTEMS
Local Title: Help Desk Technician / Programmer Analyst
Budget Title: Programmer-Analyst
Work Type: Full Time
Location: Brooklyn, NY
Categories: Administrative, Information Technology
Are you looking to take your career to new heights with a leader in healthcare? SUNY Downstate Health Sciences University is one of the nation's leading metropolitan medical centers. As the only academic medical center in Brooklyn, we serve a large population that is among the most diverse in the world. We are also highly-ranked by Castle Connolly Medical, a healthcare rating company for consumers, among the top 5 leading U.S. medical schools for training doctors.
Bargaining Unit:
UUP
Job Summary:
The Department of Information Services at SUNY Downstate Health Sciences University is seeking a full-time Help Desk Technician / Programmer Analyst.
The Department of Information Services at SUNY Downstate Health Sciences University is seeking a full-time Help Desk Technician / Programmer Analyst.
The Programmer Analyst will cover the call center at the IT Service Desk and assist in resolving user issues related to computing hardware and software over the phone or in person at the main campus or the satellite sites.
To meet professional obligations, this position may require effort beyond normal scheduled hours of work, as needed, to meet project deadlines and user work requisitions. At times the incumbent will be required to monitor the Network Management/Alerting systems and respond appropriately
Duties and Responsibilities Include:
Responsible for ensuring phone coverage in the IT Service Desk call center and properly triage customer requests coming via telephone, email and web-based systems.
The incumbent will be required to log and document all support calls in the current ticketing system, to provide resolution of user issues over the phone or in person. If necessary, escalate the issue to senior support staff in a timely manner.
Routinely check voice mail and Service Desk queue in the current ticketing system for outstanding end user requests
Assist in troubleshooting user issues related to computing hardware and software and provide solutions on the phone or in person.
Initiate and coordinate timely repair of end user devices, including but not limited to, computers, printers, mobile devices as well as other peripherals, which might be covered by third party maintenance agreements.
Adhere to Customer Support Service Level Agreements and Operational Level Agreements within IT teams.
Ensure courteous, timely and effective resolution of end user issues.
Perform other duties and responsibilities as required.
Required Qualifications: Associates Degree in a related field; OR 2 years of IT experience
OR a combination of education, training and/or experience equivalent to above.
Preferred Qualifications:
Work Schedule:
Monday to Friday: 9:00am to 5:00pm (Full-Time)
Salary Grade/Rank:
SL-2
S alary Range:
Commensurate with experience and qualifications $55,000 to $60,000 Base Salary plus $3,087 Location Pay
E xecutive Order:
Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at [email protected].
Equal Employment Opportunity Statement:
SUNY Downstate Health Sciences University is an affirmative action, equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identity or expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, criminal conviction, and all other protected classes under federal or state laws.
Women, minorities, veterans, individuals with disabilities and members of underrepresented groups are encouraged to apply.
If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact Human Resources at [email protected]
Advertised: May 31, 2024 Eastern Daylight Time
Applications close:
Email Alert for Help Desk Technician / Programmer Analyst jobs in New York, NY, United States
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