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Gartner, Inc.
Irving, TX, United States
What makes Gartner HR a GREAT fit for you? When you become a member of Gartner HR, you'll join a fast-paced, dynamic team. We are at the center of driving impact to our business. You'll play a key role in our company's continued double-digit growth. From talent acquisition and management to compensation, benefits, analytics, and operations, findin
Job Source: Gartner, Inc.Gartner
Irving, TX, United States
About this role: The Director of Sales Enablement will be central to accelerating pipeline growth through product and role-based programs in the Global Technology Services, Hight Tech business. One role will focus on the LE/GE channel and one on the Mid-Size Enterprise channel. The Director will own and run specific programs and/or aspects of progr
Job Source: GartnerSalesforce
Dallas, TX, United States
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Program & Project Management Job Details About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we
Job Source: SalesforceLighthouse
Dallas, TX, United States
At Lighthouse (formerly OTA Insight), we're on a mission to reimagine commercial strategy for the hospitality industry. Our commercial platform simplifies data, transforming complexity into confidence with actionable market insights, business intelligence, and pricing tools that maximize revenue. We successfully raised 80 million in series of B fu
Job Source: LighthouseThomson Reuters Canada Limited
Dallas, TX, United States
**Director, Digital Customer Experience** As an employee at Thomson Reuters, you will play a role in shaping and leading the global knowledge economy. Our global Digital team helps professionals around the world make decisions that matter. Whether solving for todays challenges or tomorrows aspirations, you will work with the industrys brightest thi
Job Source: Thomson Reuters Canada LimitedLoloi, Inc.
Dallas, TX, United States
About Us: Loloi Rugs is a leading textile brand that designs and crafts rugs, pillows, and throws for the thoughtfully layered home. Family-owned and led since 2004, Loloi is growing more quickly than ever. To date, we’ve expanded our diverse team to hundreds of employees, invested in multiple distribution facilities, introduced thousands of produc
Job Source: Loloi, Inc.Cheddar Inc
Plano, TX, United States
Select how often (in days) to receive an alert: Director, Customer Experience Analytics Location: Long Island City, NY, US, 11101 Plano, TX, US, 75024 Brand: Altice USA Requisition #: 6099 Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising th
Job Source: Cheddar IncSamsung Electronics America
Plano, TX, United States
Position Summary Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances and enterprise solutions. From our humble beginnings to our position today as a tech leader, our passion for innovation has been the common thread throughout our history. We’ve g
Job Source: Samsung Electronics AmericaDallas, TX, United States
Scope
Define and deliver CX enablement programs for global CX teams: N. America, LATAM, EMEA, and JAPAC
CX enablement programs meet the needs of a variety of CX roles: Functional & Technical Consultants/Architect, Support Engineers, Project Managers, Customer Success Managers, Technical Account Managers, Services Sales Reps, etc.
CX enablement programs span: role-based skills, solution/product knowledge, CX methodologies/processes/tools
Collaborate with other global enablement teams (Sales, Partner, Customer, Instructional Design) to ensure consistent learning experience where applicable
What You’ll Do
Identify enablement, education, and training needs by working with internal CX stakeholders and conducting needs assessments
Define and structure CX enablement programs; marshal the resources required for successful deliver
As required, conduct “build vs. buy” research and decisioning
Collaborate with subject matter experts to ensure that enablement content is accurate and relevant
Ensure high program attendance and completion rates by target audiences
Monitor and evaluate the effectiveness of CX enablement programs leveraging the Kirkpatrick Model, make adjustments as necessary
Stay up-to-date on industry trends and best practices in CX enablement and learning tools/platforms
Communicate with internal stakeholders about CX enablement, training and development opportunities
Coordinate with other enablement and education teams to ensure consistency in enablement/education/training methodologies and materials
What We Are Looking For
10+ years of experience in enablement or CX organization, preferably in a corporate setting for SaaS companies; at least 5 years of experience in a leadership/management role
Experience defining, developing and delivering CX enablement/education/training programs
Strong project and program management skills
Strong communication and presentation skills
Ability to work independently and as part of a team; ability to set direction for teams/resources
Experience working with international off-shore teams; ability to accommodate meetings off-hours as required
Hands-on experience and working knowledge of Cornerstone OnDemand or similar Learning Management Systems and other digital learning tools
Bachelor's degree in Business Administration, or related field; advanced degree preferred
Experience in adult learning principles
Salary & Location
The target salary range for this role is $129,600 - $160,000. This position may be fully remote in the US.
The salary range information provided, reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual salary will be commensurate with skills, experience, certifications or licenses and other relevant factors. In addition, this role will be eligible to participate in either the annual performance bonus or commission program, determined by the nature of the position.
Benefits
At Blue Yonder, we care about the wellbeing of our employees and those most important to them. This is reflected in our robust benefits package and options that includes:
Comprehensive Medical, Dental and Vision
401K with Matching
Flexible Time Off
Corporate Fitness Program
Wellbeing Days
A variety of voluntary benefits such as; Legal Plans, Accident and Hospital Indemnity, Pet Insurance and much more
At Blue Yonder, we are committed to a workplace that genuinely fosters inclusion and belonging in which everyone can share their unique voices and talents in a safe space. We continue to be guided by our core values and are proud of our diverse culture as an equal opportunity employer. We understand that your career search may look different than others, and embrace the professional, personal, educational, and volunteer opportunities through which people gain experience.
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
Diversity, Inclusion, Value & Equality (DIVE) is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural Diversity Report which outlines our commitment to change, and our video celebrating the differences in all of us in the words of some of our associates from around the world.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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Email Alert for Director, Customer Experience Enablement jobs in Dallas, TX, United States
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