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Confidential
Philadelphia, PA, United States
Head of Customer Success About the Company Innovative provider of AI-powered voice ordering technology for restaurants Industry Internet Type Privately Held, VC-backed Founded 2017 Employees 11-50 Categories Technology Internet Telecommunications Best Wailea Restaurants Hawaii Regional Cuisine Maui Dining Specialties Startup Technology Restaurant
Job Source: ConfidentialFliff
Philadelphia, PA, United States
Fliff unpacks sports gaming into social, free-to-play games for all types of sports fans. We've built a social sports gaming experience that allows users to compete for leaderboard positioning, to achieve badges and build their status within the game. We are pioneering play-for-fun sports gaming, with our flagship social sportsbook experience that
Job Source: FliffiPipeline
Exton, PA, United States
iPipeline is building out a Customer Success team with a mission of focusing on customer adoption, retention, advocacy, and expansion across our customer base. Our customers include Insurance Carriers, Financial Institutions, and BGA/IMO’s. Our team strives to understand our customers deeply so that we can best advocate for them internally as well
Job Source: iPipelineFliff
Philadelphia, PA, United States
Fliff unpacks sports gaming into social, free-to-play games for all types of sports fans. We've built a social sports gaming experience that allows users to compete for leaderboard positioning, to achieve badges and build their status within the game. We are pioneering play-for-fun sports gaming, with our flagship social sportsbook experience that
Job Source: FliffGreenphire
King of Prussia, PA, United States
We know why you are reading about this opportunity. You are driven to achieve goals. You are looking to make a direct impact. You want to work in a culture where your co-workers work as part of a diverse team, communicate across departments, and have a positive attitude. If we had to guess, you are innovative with great ideas, want to bring efficie
Job Source: GreenphireClarivate
Philadelphia, PA, United States
As a Customer Success Manager at Clarivate, you will be responsible for ensuring renewal and retention of subscription licenses through implementation and usage of all Clarivate Life Science solutions while also finding opportunities to upsell our products. You will need working familiarity with each Clarivate service. The ability to work independe
Job Source: ClarivateVerve Group, Inc.
, PA, United States
About Verve Verve is building a world-class team to commercialize wearable solutions that empower the way people move in the world. Our first product is a lightweight, connected wearable system that can be worn all day, every day, by industry associates to reduce fatigue, mitigate risk of injury and augment performance. We are looking for an experi
Job Source: Verve Group, Inc.PSC Biotech
Philadelphia, PA, United States
Job Description Job Description This is a remote position. PSC Software, a division of PSC Biotech, provides industry leading SaaS software solutions to the Pharmaceutical, Medical Device, and Biotech industry. Our goal is to provide intuitive quality management software to accelerate the time to compliance with the various regulatory burdens uni
Job Source: PSC BiotechConshohocken, PA, United States
Join our entrepreneurial team at the AIM Institute for Learning & Research, a pioneer in literacy education. We are dedicated to revolutionizing how research gets to practice in our world’s educational ecosystem. With a commitment to excellence and a passion for transforming lives through literacy, we are poised for significant expansion and are seeking a Head of Customer Success to drive our operating scale with quality and fidelity thus enabling us to change the lives of children throughout the world with unique opportunities for professional learning.
Position Overview:
We are seeking a dynamic and experienced Head of Customer Success. As the Head of Customer Success, you will be responsible for driving the processes that impact client onboarding, professional training service delivery, client satisfaction, retention, and supporting market and product expansion. You will develop and execute strategies to ensure our customers achieve their desired outcomes through AIM solutions. You will measure, track and report customer progress so they can understand their impact and identify the opportunities for improvement. You will enhance the process and tools to ensure a high-quality, fidelity-based client experience. You will lead a team of dedicated and experienced customer success professionals and work closely with cross-functional teams, specifically Research and Product Development and Growth and Impact teams to align customer success initiatives with company goals.
Key Responsibilities:
Provide strategic direction and leadership to the customer success team.
Develop and maintain operating budgets and associated reporting.
Manage teams of dedicated individuals providing:
client onboarding and support
relationship management and implementation data reporting
facilitated training to educators as part of AIM’s professional learning offerings
Develop customer strategy and associated account plans that enable us to help our clients harness the knowledge of our training and deliver educational excellence.
Recruit and develop talent for a highly credentialed and experienced service delivery organization.
Build a scalable operating model for service delivery balancing efficiency and effectiveness initiatives.
Work in collaboration with the Growth and Impact team to drive cross sell agendas where appropriate.
Develop and track key KPIs associated with customer success and retention.
Develop customer journey maps and associated workflows and procedures to ensure outstanding customer experiences.
Work closely with Product Development, Marketing, and the Growth and Impact teams to identify market trends, customer needs, and product opportunities to enhance the company's product portfolio and drive long-lasting client success.
Maintain working knowledge of new and existing products and services.
Qualifications:
Strategic thinker with a results-oriented mindset and a passion for innovation and continuous improvement.
Proven track record of success in building and leading customer delivery organizations comprised of highly credentialed & experienced professionals.
Ability to prioritize and manage multiple tasks in a fast-paced environment.
Experience running complex consulting and training practices.
Strong analytical skills with the ability to interpret data, draw insights, and make data-driven decisions.
Experience empathizing with customer concerns and having the patience to address them in a timely and courteous manner.
Capability to analyze complex situations, identify issues, and propose solutions to meet customer objectives.
Willingness to develop deep understanding of the product or service being offered, its features, functionalities, and how it addresses customer needs.
Working knowledge and experience running Smartsheet software a plus.
Experience servicing educational institutions, teachers and researchers a plus.
Experience with continuous improvement and Six Sigma a plus.
Apply by April 1, 2024
If you are a strategic thinker with a customer-centric mindset and a passion for delivering outstanding service and value, we want to hear from you! Join us on our journey to transform the educational landscape and make a meaningful impact in the world.
To apply, please submit your resume and cover letter outlining your relevant experience and why you are the ideal candidate for the Head of Customer Success at AIM Institute by April 1,2024 to Cheryl Ferst at [email protected].
We look forward to reviewing your application.
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Head of Customer Success jobs in Conshohocken, PA, United States
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