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PSC Biotech
Philadelphia, PA, United States
Job Description Job Description This is a remote position. PSC Software, a division of PSC Biotech, provides industry leading SaaS software solutions to the Pharmaceutical, Medical Device, and Biotech industry. Our goal is to provide intuitive quality management software to accelerate the time to compliance with the various regulatory burdens uni
Job Source: PSC BiotechFliff
Philadelphia, PA, United States
Fliff unpacks sports gaming into social, free-to-play games for all types of sports fans. We've built a social sports gaming experience that allows users to compete for leaderboard positioning, to achieve badges and build their status within the game. We are pioneering play-for-fun sports gaming, with our flagship social sportsbook experience that
Job Source: FliffPSC Biotech
Philadelphia
Job Description Job Description This is a remote position. PSC Software®, a division of PSC Biotech®, provides industry leading SaaS software solutions to the Pharmaceutical, Medical Device, and Biotech industry. Our goal is to provide intuitive quality management software to accelerate the time to compliance with the various regulatory b
Job Source: PSC BiotechIncentFit
Philadelphia
Job Description Job Description About IncentFit We believe a company's employees are its greatest asset and healthy employees build great companies. IncentFit helps employers motivate and reward their employees to exercise and live healthier lives. Founded in 2013, IncentFit has steadily grown to serve 200 clients across a diverse set of industrie
Job Source: IncentFitInEvent
Philadelphia, PA, United States
ABOUT INEVENT InEvent is an innovative and fast-paced B2B startup that develops intelligent solutions for hospitality and marketing within large enterprises, creating high-level management for the c-level suite and robust operational tools for analysts and managers. WHO WE ARE InEvent is a remote event tech company with InEventers in over 13 dif
Job Source: InEventIncentFit
Philadelphia, PA, United States
About IncentFit We believe a company's employees are its greatest asset and healthy employees build great companies. IncentFit helps employers motivate and reward their employees to exercise and live healthier lives. Founded in 2013, IncentFit has steadily grown to serve 200 clients across a diverse set of industries from major financial firms to
Job Source: IncentFitInEvent, Inc.
Philadelphia, PA, United States
ABOUT INEVENT InEvent is an innovative and fast-paced B2B startup that develops intelligent solutions for hospitality and marketing within large enterprises, creating high-level management for the c-level suite and robust operational tools for analysts and managers. WHO WE ARE InEvent is a remote event tech company with InEventers in over 13 differ
Job Source: InEvent, Inc.InEvent
Philadelphia, PA, United States
ABOUT INEVENT InEvent is an innovative and fast-paced B2B startup that develops intelligent solutions for hospitality and marketing within large enterprises, creating high-level management for the c-level suite and robust operational tools for analysts and managers. WHO WE ARE InEvent is a remote event tech company with InEventers in over 13 dif
Job Source: InEventPhiladelphia, PA, United States
Fliff unpacks sports gaming into social, free-to-play games for all types of sports fans. We've built a social sports gaming experience that allows users to compete for leaderboard positioning, to achieve badges and build their status within the game.
We are pioneering play-for-fun sports gaming, with our flagship social sportsbook experience that includes sweepstakes promotions and loyalty rewards. We provide sports fans with fun, engaging, and free-to-play alternatives to real money gaming.
Who are we looking for: Fliff Inc is seeking a Customer Support Specialist to assist our customers with technical problems and assistance when using our products and services.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities.
Ultimately, you will help establish our reputation as a company that offers excellent customer support at all times.
The role itself: Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance and resolution
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their issues are resolved
Gather customer feedback and share with our Management and Product teams
Assist in training other Customer Support Representatives
Experience required: Experience as a Customer Support Specialist or similar CS role is preferred
Familiarity with our industry or a desire to learn
Experience using help desk software and remote support tools
Understanding of how CRM systems work
Excellent communication and problem-solving skills
Multi-tasking abilities
Patience when handling tough cases
Benefits: Top tier compensation + benefits package.
Flexibility to work from the company’s office or remotely.
Opportunity for professional growth in a dynamic and international environment.
Informal, friendly and knowledge-sharing environment.
An interesting and challenging job that allows you to explore paths to creating successful software solutions.
We are a multinational company with our headquarters based in Philadelphia, and offices in New York, Austin, and Sofia, Bulgaria. Wherever we are in the world, we pride ourselves on being a close-knit, focused team that is welcoming and friendly, and the work that we do is always interesting and rewarding. Wherever we are in the world, we pride ourselves on being a close-knit, focused team that is:
Welcoming and Friendly We want to reflect the diversity of the cities we serve. By creating an inclusive culture where everyone can thrive, we’ll make Fliff better for employees and customers alike.
Lively and Creative We respect and value each other’s ideas, experience and expertise. There is no such thing as a bad idea; only ideas that are executed and ideas that are discarded after consideration.
Stimulating and Rewarding We know bright minds love a challenge, and we understand your desire to see your hard work pay off. We’ll make sure your daily tasks align with your career ambitions as we grow together.
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Customer Success Specialist jobs in Philadelphia, PA, United States
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