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Account Coordinator I

Hayward, CA, United States

Originally founded in Silicon Valley in 1952, we’ve been a private, family owned and operated business since 1969. We are humbled by the long-term relationships with our customers, earned through the packaging solutions we offer, including design, engineering, testing, manufacturing, and fulfillment of custom and stock packaging

Your Role

Pay : $25 per hour, depending on experience

Benefits : Medical, Dental, Vision, 401k, Life Insurance, Paid Time Off, Paid Sick Leave, and Holiday Pay

Using your in-depth knowledge of TransPak company products and programs that you’ll gain over time through a supportive manager and team; you’ll provide effective customer service for all internal and external customers. As someone who is naturally friendly and professional, you’ll prioritize well, work independently and communicate often with team members within the organization

What You’ll Be Doing

Essential Functions

Provide top notch Customer Service to internal and external customers

Provide timely feedback to the company regarding service failures or customer concerns

Process customer orders/changes/returns according to established department policies and procedures

Communicate with internal teams to ensure proper scheduling of orders

Work closely with the invoicing team on discrepancies

Partner with internal/external teams to meet and exceed customer’s expectations

Order Support

Enter new orders, release blanket orders, and manage reschedules

Enter Perform contract review to validate all criteria on customer purchase order matches our quote prior to acceptance (terms, address, ship via, tax, qty, price, etc.)

Create work orders and communicate with internal teams appropriately

Maintain customer part number sheets and pricing spreadsheets

Create, print, and validate shippers

Send purchase order request (POR) to procure special material related to processing Sales Orders

Calculate and process customer labor timecards

Email/Phone Communication

Respond to customer service group email in a timely and courteous manner

Provide customers with order confirmation and updates

Problem solve customer issues / internal issues

Answer all incoming calls in a courteous and professional manner and follow-through with the appropriate action by answering calls to the Customer Service Department main line and your direct extension

Additional Responsibilities

Assist with quotes and advise customers of updated pricing

Maintain price levels / margin requirements set forth by company

Weekly open order report (OOR) and reschedule reports for assigned customer(s)

Responsible for initiating and following through on first article documentation (FAIR)

Participate in customer meetings

Assist with other projects related to assigned customer(s)

What We’d Like to See from You

Highly Desired

2-3 years’ experience as a Customer Service Representative

Proficient in MS Office Suite and SageX3 ERP

Ability to manage time and priorities independently in a fast-paced environment

High level of motivation and strong work ethic

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