Account Coordinator I
Hayward, CA, United States
Originally founded in Silicon Valley in 1952, we’ve been a private, family owned and operated business since 1969. We are humbled by the long-term relationships with our customers, earned through the packaging solutions we offer, including design, engineering, testing, manufacturing, and fulfillment of custom and stock packaging
Your Role
Pay : $25 per hour, depending on experience
Benefits : Medical, Dental, Vision, 401k, Life Insurance, Paid Time Off, Paid Sick Leave, and Holiday Pay
Using your in-depth knowledge of TransPak company products and programs that you’ll gain over time through a supportive manager and team; you’ll provide effective customer service for all internal and external customers. As someone who is naturally friendly and professional, you’ll prioritize well, work independently and communicate often with team members within the organization
What You’ll Be Doing
Essential Functions
Provide top notch Customer Service to internal and external customers
Provide timely feedback to the company regarding service failures or customer concerns
Process customer orders/changes/returns according to established department policies and procedures
Communicate with internal teams to ensure proper scheduling of orders
Work closely with the invoicing team on discrepancies
Partner with internal/external teams to meet and exceed customer’s expectations
Order Support
Enter new orders, release blanket orders, and manage reschedules
Enter Perform contract review to validate all criteria on customer purchase order matches our quote prior to acceptance (terms, address, ship via, tax, qty, price, etc.)
Create work orders and communicate with internal teams appropriately
Maintain customer part number sheets and pricing spreadsheets
Create, print, and validate shippers
Send purchase order request (POR) to procure special material related to processing Sales Orders
Calculate and process customer labor timecards
Email/Phone Communication
Respond to customer service group email in a timely and courteous manner
Provide customers with order confirmation and updates
Problem solve customer issues / internal issues
Answer all incoming calls in a courteous and professional manner and follow-through with the appropriate action by answering calls to the Customer Service Department main line and your direct extension
Additional Responsibilities
Assist with quotes and advise customers of updated pricing
Maintain price levels / margin requirements set forth by company
Weekly open order report (OOR) and reschedule reports for assigned customer(s)
Responsible for initiating and following through on first article documentation (FAIR)
Participate in customer meetings
Assist with other projects related to assigned customer(s)
What We’d Like to See from You
Highly Desired
2-3 years’ experience as a Customer Service Representative
Proficient in MS Office Suite and SageX3 ERP
Ability to manage time and priorities independently in a fast-paced environment
High level of motivation and strong work ethic
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