Production Coordinator
Pleasanton, CA, United States
Overview:
Service Champions is currently seeking a Production Coordinator, at our Home Services Support Center in Pleasanton, to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our Production Coordinators are an integral part of our team as they are one of the first impressions of our company to our customers by scheduling install appointments, ensuring our schedules are properly managed, calling to confirm appointments and processing many different types of paperwork. Successful candidates will have high attention to detail, the ability to multi-task and be highly organized, reliable, possess a sense of urgency, problem solver and patient.
Your place of work makes all the difference in your life. At Service Champions, we believe our employees are our strongest asset. You will be challenged to grow and to be your best every day. If you have a great attitude and a strong work ethic, we can teach you the rest. Join today and start building a career with tremendous earning potential.
We have been locally owned and operated since 2003, dedicating ourselves to providing quality 5-star customer service. We are a nationally recognized residential heating and air conditioning company. We value our clients and employees by serving everyone with honesty and integrity. Weve been named a Top Workplace since 2016 and counting. We are committed to our core values and we protect our company culture through our commitment to being a Champion every day!
What's In It For Me?
Market Value Compensation
Paid Vacation
Paid Birthdays off
Health, Vision, and Dental plans for you and your family
401k Retirement Plan with company match up to 30%
Life insurance and accident insurance
Special Program Options: FSA & EAP
Referral Bonuses and Employee Discounts Program
Continuous Training for your Professional Development & Life Skills Courses
Fun Company Sponsored Events
Working in a dynamic, collaborative, and fun environment
Hourly compensation $23 - $35 (DOE), OT opportunities
Responsibilities:
What Will I Do?
Schedule installation appointments for all locations via phone and email
Continuously review the schedule and produce creative solutions to maximize daily revenue
Assist our Field Sales Representatives in creating urgency for our clients to avoid unfilled appointments
Collaborate with Install Managers to address scheduling issues
Create purchase orders for equipment and coordinate delivery
Order permits and handle permitting issues
Coordinate with vendors and subcontractors on scheduling changes
Provide field support with paperwork processing as needed
Create nightly production reports
Qualifications:
Do I have What it Takes?
High School Diploma or GED
2+ years experience in Office Administration, Appointment Scheduling or Dispatch
Ability to Think outside the box and take initiative
Excellent organizational skills
Advanced Microsoft Excel skills
Ability to balance multiple priorities at one time
Understanding of local permitting requirements highly desired, but not required
Experience with Service Titan a plus
Experience working with customers and providing outstanding service
Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Wrench Group and its affiliates comply with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact the company Human Resources office.