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K2 Staffing
New York
Job Description Job Description Summary Our client is a leading CPA Firm located in Brooklyn, NY (with 5 other locations) and they are in immediate need of a Level I or II IT Help Desk Support . A qualified candidate would have both proven experience with technology and outstanding personal communication skills. Duties & Responsibilitie
Job Source: K2 StaffingK2 Staffing, LLC
New York
Job Description Job Description Summary Our client is a leading CPA Firm located in Brooklyn, NY (with 5 other locations) and they are in immediate need of a Level I or II IT Help Desk Support . A qualified candidate would have both proven experience with technology and outstanding personal communication skills. Duties & Responsibilities
Job Source: K2 Staffing, LLCUS Tech Solutions
New York, NY, United States
Job Description: Provide technical assistance to computer system users. Answer questions or resolve computer problems for clients in person, via telephone or from remote location. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Job Source: US Tech SolutionsAsembia
Florham Park, NJ, United States
Position : Help Desk Support Department : IT Reports To : Help Desk Manager FLSA: Non-Exempt Primary Function: In this role, you will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsibl
Job Source: AsembiaManpower Group Inc.
New York, NY, United States
IT Technician Pay 30-35hr Duration 3 months Location New York NY 10003 **Onsite 5 days Responsibilities Diagnose complex, non-standard problems, often referred from others. Propose solutions, coordinating services and repairs with vendors as appropriate. Serve as a resource to junior technical support staff in the maintenance and repair of eq
Job Source: Manpower Group Inc.Experis
New York, NY, United States
IT Technician Pay 30-35hr Duration 3 months + Location New York NY 10003 **Onsite 5 days Responsibilities Diagnose complex, non-standard problems, often referred from others. Propose solutions, coordinating services and repairs with vendors as appropriate. Serve as a resource to junior technical support staff in the maintenance and repair of equi
Job Source: ExperisNewark Board of Education
Newark, NJ, United States
Position Type: Non Instructional - All Titles/Supv. Inf. Tech. Help Desk Date Posted: 10/4/2023 Location: Division of Information Tech - 304 NEWARK BOARD OF EDUCATION HUMAN RESOURCE SERVICES 765 BROAD STREET, NEWARK, NEW JERSEY 07102 ROGER LEÓN, SUPERINTENDENT SUPERVISOR INFORMATION TECHNOLOGY HELP DESK Office of Information Services (Pending a
Job Source: Newark Board of EducationTEKsystems
New York
Description: One of our major Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospital’s Enterprise Service Desk. This individual will serve as the front-line IT support for the Health System’s 11 hospitals. On a day to day basis, the successful candidate will monitor and answer the Service Desk ph
Job Source: TEKsystemsPaterson
Choosing a career at Railroad Construction Company, Inc. means you are choosing to be part of a very special family. Our motto of “Safety, Quality, Productivity and Having Fun” encompasses the spirit and philosophy of our more than ninety-five year legacy. We are a unique organization that offers turn-key services to our clients and the opportunity for our co-workers to work alongside professional individuals from multifaceted disciplines .
IT Help Desk Technician
Responsibilities
+ Serve as the first point of contact for customers seeking technical assistance over the phone or email
+ Perform remote troubleshooting through diagnostic techniques and pertinent questions
+ Determine the best solution based on the issue and details provided by users
+ Walk the customer through the problem-solving process
+ Direct unresolved issues to the next level of support personnel
+ Provide accurate information on IT products or services
+ Record events and problems and their resolution in logs
+ Follow-up and update user status and information
+ Pass on any feedback or suggestions by users to the appropriate internal team
+ Identify and suggest possible improvements on procedures
Requirements and skills
+ Proven experience as a help desk technician or other technical support role
+ Tech savvy with working knowledge of office automation products, databases and remote control
+ Good understanding of computer systems, mobile devices and other tech products
+ Ability to diagnose and resolve basic technical issues
+ Proficiency in English
+ Excellent communication skills
+ Customer-oriented and cool-tempered
+ BSc/BA in IT, Computer Science or relevant field
+ Ability and enthusiasm to learn new technology and applications
+ Knowledge of Crystal reports and Power BI is a bonus
Excellent benefits offered
EEO/AA employer working in a drug free environment
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or veteran status.
Email Alert for IT Help Desk Technician_ jobs in Paterson
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