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Insight Global
Secaucus
Job Description Maintain customer tickets within our case management system and update our Customer's case management system. Controlling the process of receiving, assigning, and completing internal tickets. Ensuring there are correct notes, categories, and statuses for tickets. Ensuring ticket resolution checklists are being followed. Staying upda
Job Source: Insight GlobalTEKsystems
New York
Description: Provide Tier 1 Service Desk support, software and hardware support. • Monitor the Service Desk portal for tickets assigned, prioritize, and respond quickly and effectively to requests received. • Troubleshoot problems and support requests received through our ticketing system, phone calls and emails. • Provide resolution support via ph
Job Source: TEKsystemsCity of New York
New York
Job Description The New York City Department of Youth & Community Development (DYCD) invests in a network of community-based organizations and programs to alleviate the effects of poverty and to provide opportunities for New Yorkers and communities to flourish. -Monitor and Manage Service Now Help Desk tickets and E-mails in a timely manner. -Provi
Job Source: City of New YorkRailroad Construction Co Inc
Paterson
Choosing a career at Railroad Construction Company, Inc. means you are choosing to be part of a very special family. Our motto of “Safety, Quality, Productivity and Having Fun” encompasses the spirit and philosophy of our more than ninety-five year legacy. We are a unique organization that offers turn-key services to our clients and the opportunity
Job Source: Railroad Construction Co IncRenewal by Andersen
Cranford
Service Technician Renewal by Andersen - Cranford, NJ Renewal by Andersen is the custom division of Andersen Windows. Founded in 1903, Andersen Windows has been the world’s largest and most recognized brand for exclusive window and door systems. Renewal by Andersen was founded with the objective of creating a different and better window and door re
Job Source: Renewal by AndersenCity of New York
New York
Job Description The New York City Department of Youth and Community Development (DYCD) invests in a network of community-based organizations and programs to alleviate the effects of poverty and to provide opportunities for New Yorkers and communities to flourish. DYCD IT-Operations is seeking a College Aide to perform the below duties: Monitor and
Job Source: City of New YorkStew Leonard's
Paramus
Refrigeration Service Technician 700 Paramus Park, Paramus, NJ 07652, USAReq #2763 Monday, June 24, 2024 Stew Leonard’s, a family-owned and operated fresh food store founded in 1969, has locations in Connecticut, New York, and New Jersey. Stew’s earned its nickname, the “Disneyland of Dairy Stores” because of its country-fair atmosphere, with costu
Job Source: Stew Leonard'sActalent
Hoboken
HIRING A BMS CONTROLS ENGINEER / SYSTEMS SPECIALIST!!! We are seeking a highly skilled Systems Specialist with experience in building automation controls to join our team. As a Systems Specialist, you will be responsible for the startup, commissioning, and re-commissioning of customer systems that utilize DDC technology. You will work on mid-level
Job Source: ActalentNew York
Description:
One of our major Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospital’s Enterprise Service Desk. This individual will serve as the front-line IT support for the Health System’s 11 hospitals. On a day to day basis, the successful candidate will monitor and answer the Service Desk phone, e-mail message queues and automated triggered request queues. Aside from this, the Help Desk Support Analyst will provide support and customer service to users (Doctors, nurses, medical technicians and corporate employees), promote and escalate problems, incidents and requested action items. The client is looking for someone that they can train to become a level 2/3 systems analyst as well as train them on the various clinical/business applications. In speaking with the hiring manager, the Help Desk Support Analyst will manage level 1 service requests from report to resolution: • Receive, prioritize, document and actively resolve end user requests • Answer calls or e-mail contacts within the required service level time frame • Triage requests to ensure accurate transfers and escalation • Track open tickets and monitor ticket progress and close ticket items when problems are resolved • Follow escalation an paging procedures Provide support and service to end users, seeking to resolve as many calls as possible at level 1 • Provide support for issues related to password resets, MS Office, Windows, security access to printers, printer queues and business/clinical applications. • Identify problems for submission to problem management process
Skills:
Service Desk, Help Desk, Helpdesk, Support, Troubleshooting, Customer service, Windows, Technical support, Desktop, Servicenow, windows 7, windows 10, active directory, ticketing system, password reset, network connectivity, Printer Troubleshooting, phone support, Service Now, a+ certification, Help desk, Help desk support
Top Skills Details:
Service Desk, Help Desk, Helpdesk,Support,Troubleshooting,Customer service,Windows,Technical support,Desktop,Servicenow
Additional Skills & Qualifications:
Customer service, Strong work ethic and ability to multi task. Type above 40 words per minute, utilize om/typing-test/english to test potential candidates.
Experience Level:
Expert Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Email Alert for Service Desk Technician_ jobs in New York
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