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ZOLL Medical
Chelmsford, MA, United States
Resuscitation, ZOLLMED.com At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respir
Job Source: ZOLL MedicalJonas Software
Wayland, MA, United States
Technical Support Engineer page is loaded Technical Support Engineer Apply locations United States - Wayland - Massachusetts time type Full time posted on Posted 7 Days Ago job requisition id R39574 Job Description: Technical Support Engineer Overview MembersFirst’s Technical Support Engineer (TSE) is the
Job Source: Jonas SoftwareMembersFirst
Wayland, MA, United States
Job Description: Technical Support Engineer Overview MembersFirst's Technical Support Engineer (TSE) is the company point person on all integration related support issues and projects. This includes complex requests requiring understanding of third party services and how they integrate with MembersFirst. The TSE must work effectively with team me
Job Source: MembersFirstOnto
Wilmington, MA, United States
Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include: 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithogr
Job Source: OntoJonas Software
Wayland, MA, United States
Job Description: Technical Support Engineer Overview MembersFirst's Technical Support Engineer (TSE) is the company point person on all integration related support issues and projects. This includes complex requests requiring understanding of third party services and how they integrate with MembersFirst. The TSE must work effectively with team me
Job Source: Jonas SoftwareHR Knowledge
Cambridge, MA, United States
Overview Xovis is a Swiss company with its own hardware and software solution for the precise, data protection-compliant counting of people and optimization of people flows. Our unique 3D technology is used at airports, train stations, shopping malls, boutiques, sports events, and cruise ships. Xovis is seeking a dedicated Technical Support Agent
Job Source: HR KnowledgeEWS Group
Wayland, MA, United States
Technical Support Engineer page is loaded Technical Support Engineer Apply locations United States - Wayland - Massachusetts time type Full time posted on Posted 7 Days Ago job requisition id R39574 Job Description: Technical Support Engineer Overview MembersFirst’s Technical Support Engineer (TSE) is the c
Job Source: EWS GroupWerfen
Bedford, MA, United States
Overview Werfen Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and m
Job Source: WerfenChelmsford, MA, United States
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Technical Support Representative page is loaded Technical Support Representative Apply remote type Hybrid locations USA - MA - Chelmsford time type Full time posted on Posted 2 Days Ago job requisition id R-116056 Job Title Technical Support Representative Job Description Looking for a new start? Think bigger. Think Axis!
At Axis Communications we believe in innovating for a smarter, safer world. We just happen to provide cutting-edge security solutions across the globe. While each ‘Axian’ has his or her own motivators, we all share the same core values.
The Technical Services Representative - Tier I (Hybrid position) provides initial screening of all inbound technical support interactions via telephone, chat, and our online helpdesk.
This is a Hybrid position (one week onsite in the office and one week remote/work from home) based out of our Chelmsford, Massachusetts headquarters (after completing initial training and meeting desired KPI's). This gives our employees the much needed flexibility and helps us maintain contact with our culture and fellow Axians. Employees are welcome to work full time in the office if they prefer.
Salary:
$45,000 annually (English only role)
$47,250 annually (Bilingual - English with Spanish/Portuguese/French)
Shift and Language Requirement:
11:30 a.m. to 8:00 p.m. shift, and Spanish language is always a plus !
What You’ll Do Here…
Answer inbound customer inquiries via telephone, chat, and online helpdesk
Collect and confirm database information for each customer
Open and update cases in the customer relationship management system, documenting actions taken and outcome
Provide first call resolution whenever possible and escalate calls/cases to technical or sales support as necessary
Educate customers about website information availability
Develop basic product knowledge
What We Are Looking For…
Excellent communicator, written and oral
Excellent customer service skills
Time management and multi-tasking
Strong computer skills
Microsoft Office proficiency
Detail oriented
What You’ll Need…
Relevant experience in a call center, customer service, or support environment, including troubleshooting calls
Experience in a fast-paced environment
Physical Demands and Travel…
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Employee is occasionally required to lift 10-20 lbs.
Expected travel time for this position is 10% (domestic and international)
What we offer...
Axis is a company that puts our employees first. Here is just a glimpse of what we do for our ‘Axians’:
Inspire you to grow and develop through employer-offered training as well as tuition reimbursement
Take care of more than just the ‘work you’, but rather the ‘whole you’ through our health, dental, vision, and fitness/health and wellness programs
Support parents and children through paid parental leave and help alleviate costs through a dependent care reimbursement account
Encourage work/life balance with generous vacation benefit, plus a 3-week sabbatical on your 5-year anniversary (and every 5 years after!)
Help prepare for your life after retirement through our 401(k) program and employer matching
Want to know more about Axis? Please visit our website www.axis.com
Also, check us out at the following...
Glassdoor
Certain roles at Axis require background checks, which means applicable verifications will be done in these recruitments. Notice will be provided before we take any action.
About Axis Communications We enable a smarter, safer world by creating innovative solutions for improving security and business performance. As a network technology company and industry leader, we offer solutions in video surveillance, access control, intercom, and audio systems, enhanced by intelligent analytics applications.
With around 4500 committed employees in over 50 countries, we collaborate with partners worldwide. Together, we thrive in our friendly, open, and collaborative culture and inspire each other to think beyond the expected. United by our commitment to inclusion, diversity, and sustainability, we consistently seek to develop our skills and way of working.
Let´s create a smarter, safer world
For more information about Axis, please visit our website www.axis.com .
Listen to Get To Know Axis – Podcast
We enable a smarter, safer world by creating innovative solutions for improving security and business performance. As a network technology company and industry leader, we offer solutions in video surveillance, access control, intercom, and audio systems, enhanced by intelligent analytics applications.
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Email Alert for Technical Support Representative jobs in Chelmsford, MA, United States
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