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Axis Communications
Chelmsford, MA, United States
Changes and questions Axis Communications AB may update this information without prior notice. The date when this policy was last updated is specified below. If you have any questions regarding our usage of cookies, please contact us via email: [email protected] . This document was last updated on 12 March 2021. Technical Support Represe
Job Source: Axis CommunicationsJonas Software
Wayland, MA, United States
Technical Support Engineer page is loaded Technical Support Engineer Apply locations United States - Wayland - Massachusetts time type Full time posted on Posted 7 Days Ago job requisition id R39574 Job Description: Technical Support Engineer Overview MembersFirst’s Technical Support Engineer (TSE) is the
Job Source: Jonas SoftwareMembersFirst
Wayland, MA, United States
Job Description: Technical Support Engineer Overview MembersFirst's Technical Support Engineer (TSE) is the company point person on all integration related support issues and projects. This includes complex requests requiring understanding of third party services and how they integrate with MembersFirst. The TSE must work effectively with team me
Job Source: MembersFirstOnto
Wilmington, MA, United States
Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include: 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithogr
Job Source: OntoJonas Software
Wayland, MA, United States
Job Description: Technical Support Engineer Overview MembersFirst's Technical Support Engineer (TSE) is the company point person on all integration related support issues and projects. This includes complex requests requiring understanding of third party services and how they integrate with MembersFirst. The TSE must work effectively with team me
Job Source: Jonas SoftwareHR Knowledge
Cambridge, MA, United States
Overview Xovis is a Swiss company with its own hardware and software solution for the precise, data protection-compliant counting of people and optimization of people flows. Our unique 3D technology is used at airports, train stations, shopping malls, boutiques, sports events, and cruise ships. Xovis is seeking a dedicated Technical Support Agent
Job Source: HR KnowledgeEWS Group
Wayland, MA, United States
Technical Support Engineer page is loaded Technical Support Engineer Apply locations United States - Wayland - Massachusetts time type Full time posted on Posted 7 Days Ago job requisition id R39574 Job Description: Technical Support Engineer Overview MembersFirst’s Technical Support Engineer (TSE) is the c
Job Source: EWS GroupAutomated Health Systems
Marlborough, MA, United States
IT Technical Support Specialist at Automated Health Systems Job Description Automated Health Systems, a dynamic and entrepreneurial healthcare company, is looking to hire an IT support professional to join its team in the St. Louis, MO area. **Benefits:** * Health/dental/vision/supplemental insurance/401(k)/Paid Time Off * Comprehensive and ongoing
Job Source: Automated Health SystemsChelmsford, MA, United States
Resuscitation, ZOLLMED.com
At ZOLL, we're passionate about improving patient outcomes and helping save lives.
We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.
The Resuscitation division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.
At ZOLL, you won't just have a job. You'll have a career-and a purpose.
Join our team. It's a great time to be a part of ZOLL!
Job Summary
The Technical Support Associate is responsible for tier 1 customer and ZOLL Sales Team Support.
Essential Functions
Provide tier I technical support functions including, but not limited to:
Provide support for technical and clinical Inquiries related to ZOLL products via telephone, E-Mail and/or Fax on a daily basis
Follow up to inquiries, and ensures satisfactory customer resolution
Follow departmental processes and procedures
Accurate entry of customer reported complaint details into claim tracking system
Occasional on-call phone support for evening and weekend emergencies
Participate in internal process documentation creation and verification
Performs departmental receiving/shipping as required
Assist with creating 'Tech Tips' for new issues, escalation and resolution as required
Stays current with system Information, changes and updates
Research required information using available resources
Required/Preferred Education and Experience 2-year degree/certificate in electronics/biomedical preferred or
Equivalent experience required
Minimum of 2 years prior technical support experience working directly with customers, or equivalent experience working in a technical capacity within the industry. required
Knowledge, Skills and Abilities Good customer follow up skills
Practical experience with Microsoft Office products
Demonstrated self-starter
Creative problem-solving skills, attention to detail and well organized
Strong interpersonal skills and the ability to work in a team environment
Effective oral and written communication that is appropriate for the situation
Proper phone etiquette and effective listening skills
Travel Requirements Occasional travel to customer site, up to 10%
ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Email Alert for Technical Support Representative I jobs in Chelmsford, MA, United States
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