Strategic Account Manager - Enterprise

San Francisco, CA, United States

Overview

What We Do

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That's what we do. We're the IT Department's IT Department.

Who We Are

Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It's what makes Connection unique-what drives us to innovate and create technology solutions that stand apart from the crowd. We'd love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Why You Should Join Us

You'll find supportive teammates and a rewarding career at Connection-plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees' emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You'll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.

Responsibilities

Job Summary

Reports to Title: Regional VP, Sales

Working under general supervision of the Regional VP Sales, relying on experience and judgement to plan and accomplish goals, the Strategic Account Manager provides proactive strategic sales support to one or more Outside Field Sales Reps and their clients and are responsible for driving additional business with new and existing clients. This is primarily a field sales and end-customer facing position, requiring strong communications skills, but the role also requires extensive interaction and communication with OEM's, Connection's Sales Support Reps and HQ Operations teams. Job tasks involves a high degree of understanding of the distribution channel, gaining task knowledge, comprehension, and a deep understanding of technical concepts and the ability to work with Connection's engineering teams. In addition to having the knowledge and comprehension of standard Connection's sales support tasks, SAM's must be able to rapidly analyze, synthesize and evaluate business scenarios, recognizing both opportunities and issues, making decisions and taking appropriate actions that are in the best interest of both Connection and Connection's Clients.

Where applicable, this position assures departmental processes are performed in compliance with applicable Sarbanes-Oxley controls.

Essential Job Functions

Primary Job Duties

• Focus on new account development in addition to expanding current business with existing clients

• Record sales activities and meeting; manage opportunity and pipeline and forecasting on salesforce.

• Work closely with Outside Sales Executive on strategic client facing initiatives

• Visit prospective and existing clients to assist Outside Sales Representative with projects and initiatives.

• Work closely with Inside Account Managers (IAM).

• Look for margin opportunities in orders and projects

• Establish and maintain strong manufacturer and distributor relationships

• Leverage current and past relationships with one or more existing, active buying accounts in our large enterprise segment of the market.

• Leverage strong existing relationships with local OEM field sales teams of strategic suppliers such as HP, Lenovo, IBM, Cisco, VM Ware and Microsoft. Ideally has an understanding of their market strategy, mapping and territories and incentive and marketing programs.

• Must be able to travel 20% requirement.

• Performs all other duties or special projects as assigned.

Qualifications

Job Qualifications

Degree requirements: Associate's Degree or the equivalent combination of education and work experience

Major if applicable:

Certifications, Licenses or Registrations required, if any:

Microsoft, VMware, Cisco, HP, Dell/EMC sales certification preferred

Minimum years of work experience to qualify for role: 4

Total years of work experience to be fully proficient: 6

Skills, Knowledge and Abilities The minimum competencies required to be successful in the position are listed below.

Required competencies:

• Adaptable with ability to switch tasks based on shifting priorities

• Excellent written communication skills with ability to compose professional business communications via email, letter, and proposals.

• Excellent verbal communication skills with ability to present professional demonstrations

• Intuitive with ability to perceive others' feelings and motives quickly from subtle signals

• Decisive with ability to make a prompt determination and substantiate decision if challenged.

• Interpersonal skills with ability to work well with all levels of the organization

• Organized state of mind with ability to document activities, anticipate problems, plan schedules and monitor performance according to priorities and deadlines

• Quick study with ability to master a situation or learn new things with minimum direction or training

• Supportive mentor with ability to guide and develop team members

Additional preferred competencies or preferred qualifications, if any:

• An experienced, mature and seasoned sales professional with at least 5 years of experience successfully selling IT hardware, software and professional services directly to large enterprise accounts.

• Microsoft, VMware, Cisco, HP, Dell/EMC sales certification preferred

Work Environment and Physical Requirements

This role is in a standard indoor office or similar workspace which meets general office safety and ergonomic requirements. A standard indoor office has moderate noise levels with exposure to fluorescent or other lighting, computer monitors, forced air and occasional odors.

Individuals require the ability to sit most of the day with some standing, bending, lifting, or reaching on occasion. Lifting only up to five pounds. The employee may be required to walk, primarily on a level surface, for short periods throughout the day.

Fine motor skills are used to operate a computer keyboard, mobile phone and/or other such device. Computer keyboard usage may be heavy during the workday. Near visual acuity and mental focus needed for working potentially long hours looking at a computer screen or monitor(s).

Because of the possibility for fraudulent job postings on many popular job boards, please be advised that Connection will never offer a position of employment without a complete interview process and communication with a "live person".

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