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MediTelecare
Middletown, CT, United States
The company is a leading provider of behavioral health care services based in Middletown, CT. We provide world-class clinicians to patients, virtually and in-person, in long term care facilities who would not otherwise have physical access to specialized care. We are looking for energetic, hard-working individuals to help the company continue to su
Job Source: MediTelecareCrescens
Hartford, CT, United States
Job title: Service Desk Analyst Location: Hartford, CT [Hybrid] Duration: 12+ months Type: contract LOCAL CANDIDATES ONLY!!! Job Description : The Help Desk Analyst position is responsible for providing Level 1 end user support for issues related to the computer systems at CJIS, the Connecticut Information Sharing System (CISS) and any oth
Job Source: CrescensDelphi-US
Middletown, CT, United States
Title: Service Desk Analyst (Contract)- Job#4921 Location: Middletown, CT Job Description: Our client located in Middletown, CT has an immediate need for a Service Desk Analyst to join their team. This role oversees all 1st & 2nd level support needs of the agency's desktops, laptops, mobile devices, network, telecommunications systems and all Mi
Job Source: Delphi-USCrescens
Hartford, CT, United States
Job title: Service Desk Analyst Location: Hartford, CT [Hybrid] Duration: 12+ months Type: contract LOCAL CANDIDATES ONLY!!! Job Description : The Help Desk Analyst position is responsible for providing Level 1 end user support for issues related to the computer systems at CJIS, the Connecticut Information Sharing System (CISS) and any oth
Job Source: CrescensACL Digital
Hartford, CT, United States
STATE OF CONNECTICUT Criminal Justice Information System (CJIS) Governing Board Help Desk Analyst CISS Project ugust, 2023 (x) New Task ( ) Renewal ( ) Fixed Price (x) On Site Support (x) Remote Support 1. REQUIRED AGENCY Department of Emergency Services and Public Protection > > Criminal Justice Information System (CJIS-CT) Governing Board (CJIS-C
Job Source: ACL DigitalNext Level Impacts
Hartford, CT, United States
Service Desk Manager Who we are: As a leading technology solutions provider in the managed services sector, our company is experiencing significant growth and recognition for our contributions to industry thought leadership, growth, and fostering an outstanding workplace culture. Our vision is to set the standard in delivering and supporting tech
Job Source: Next Level ImpactsUniversity of Hartford
West Hartford, CT, United States
Position Details Position Information Position Title Help Desk Support Specialist FLSA Classification NE Reports to User Services Manager Salary Range H1 Weeks Per Year 52 Work Week 40 hours (minimum) Position Summary Assumes responsibility for providing level I information technology suppport servies providing frontline technical support
Job Source: University of HartfordCOOPERATIVE SYSTEMS LLC
Windsor
Job Description Job Description Description: Main Responsibilities: First level support and initial advisor for all customer support technical issues. Perform remote desktop, user, and basic network support for customers. Administration of Active Directory user and computer accounts. Other Tasks: Perform occasional on-site support for customers.
Job Source: COOPERATIVE SYSTEMS LLC, CT, United States
The heart of Switzerland is the headquarter of the Connect44 Group. With subsidiaries in the UK, Germany and France the company provides services and support for Telecom Operators and Equipment Manufacturers. The solutions reach from Mobile Network Engineering, Fixed Network Engineering, IT and Cloud to Consulting Services. For the future, we aim to further develop our team so that we can move forward with our clients in this ever changing market place. We look forward to strengthen our service portfolio with new services and start to embrace the new and exciting opportunities that will come through digitalization
Empleo: Permanent
The IT Service Desk Specialist will provide first and second line technical support. The successful
candidate will require an aptitude for working with applications/systems to undertake analysis,
diagnosis and resolution of Incidents, Service Requests, which may range from straightforward
to more complicated technical issues. There is also a range of administration duties within this
role.
Main Responsibilities:
• Act as a single point of contact for phone calls, tickets from staff regarding IT issues and queries
• 1st and 2nd line support - troubleshooting of IT related Incidents from in-house software to
hardware, such as Laptops, PCs and Printers, mobile phones
• Resolve incidents based on 2nd/3rd line of support (including vendors) coordination
• Handling of end user service requests from reception until closure
• Escalate unresolved calls to the relevant Resolver Group
• Take ownership of user Incidents and follow up the status of Incidents on behalf of the user
and communicate progress in a timely manner
• To maintain a high degree of customer service for all support queries and adhere to all service
management principles
• Provide stats for the weekly Service Desk report on call trends
• Publishing support documentation to assist staff with requests for information
• Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc.
• Experience with Microsoft Exchange Server management
• To arrange for external technical support where Incidents cannot be resolved in house •
Maintaining an Asset Database and track changes
• Support the Problem Management process by providing input for problem tickets, based on
occurred incidents.
• Supports the Configuration Management process by updating CMDB based on incidents.
• Support the Change Management process by controlling final execution of all Planned Changes
to minimize service disruption
• Report on relevant KPI’s in relationship to the agreed levels.
Requirements:
• Excellent communication skills
• Incident Management experience – Managing incidents including business expectations and
communication
• Basic User & Security Group Active Directory administration
• Strong knowledge of Microsoft based operating systems and applications
• You will be a self-motivated achiever who gains satisfaction from providing excellent customer
service
• Analytical thinking and task performing
• Excellent organisational skills
• Experience with IT/CT/ICT operations and maintenance support is a plus
• Experience with ITIL service management or other standard IT practices are considered a plus
• Computer knowledge: good knowledge of Windows operating systems, Microsoft Office suites.
•Active Directory and SharePoint knowledge are considered a plus.
Language: Fluent German is required: C1 level preferred
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Email Alert for Service Desk Specialist with German jobs in , CT, United States
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