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Crescens
Hartford, CT, United States
Job title: Service Desk Analyst Location: Hartford, CT [Hybrid] Duration: 12+ months Type: contract LOCAL CANDIDATES ONLY!!! Job Description : The Help Desk Analyst position is responsible for providing Level 1 end user support for issues related to the computer systems at CJIS, the Connecticut Information Sharing System (CISS) and any oth
Job Source: CrescensDelphi-US
Middletown, CT, United States
Title: Service Desk Analyst (Contract)- Job#4921 Location: Middletown, CT Job Description: Our client located in Middletown, CT has an immediate need for a Service Desk Analyst to join their team. This role oversees all 1st & 2nd level support needs of the agency's desktops, laptops, mobile devices, network, telecommunications systems and all Mi
Job Source: Delphi-USCyberTec
Hartford, CT, United States
Requisition ID - Help Desk Analyst Requisition Name - Service Desk Personnel Quantity Requested 2 Submission Deadline 08/25/2023 Location Hybrid(55 Farmington Avenue Hartford, Connecticut 06107) Candidate Must Be Local Minimum 10 Years' experience 1 Professional Reference + must be on your W2 Description STATE OF CONNECTICUT Criminal Justice Infor
Job Source: CyberTecCyberTec
Hartford, CT, United States
Requisition ID - Help Desk Analyst Requisition Name - Service Desk Personnel Quantity Requested 2 Submission Deadline 08/25/2023 Location Hybrid(55 Farmington Avenue Hartford, Connecticut 06107) Candidate Must Be Local Minimum 10 Years' experience 1 Professional Reference + must be on your W2 Description STATE OF CONNECTICUT Criminal Justice Infor
Job Source: CyberTecCrescens
Hartford, CT, United States
Job Title: Help Desk Analyst Location: Hartford, CT Duration: 12 months Job Description: The Help Desk Analyst position is responsible for providing Level 1 end user support for issues related to the computer systems at client, the Client's Information Sharing System (CISS) and any other system managed by client. The Help Desk Analyst is expect
Job Source: CrescensCrescens
Hartford, CT, United States
Job Title: Help Desk Analyst Location: Hartford, CT Duration: 12 months Job Description: The Help Desk Analyst position is responsible for providing Level 1 end user support for issues related to the computer systems at client, the Client's Information Sharing System (CISS) and any other system managed by client. The Help Desk Analyst is expect
Job Source: CrescensGovCIO
Hartford, CT, United States
Overview GovCIO is currently hiring for a Help Desk Analyst to for a legacy application to support the Department of Veteran Affairs (VA). This position will be full-time and fully remote. Responsibilities The Remote Help Desk Analyst performs daily activities that are vital to the operation and support of Veteran Affairs. Resolution of help de
Job Source: GovCIOGovCIO
Hartford
**Overview** GovCIO is currently hiring for a Help Desk Analyst to for a legacy application to support the Department of Veteran Affairs (VA). This position will be full-time and fully remote. **Responsibilities** The Remote Help Desk Analyst performs daily activities that are vital to the operation and support of Veteran Affairs. + Resolution of h
Job Source: GovCIOHartford, CT, United States
Job title: Service Desk Analyst
Location: Hartford, CT [Hybrid]
Duration: 12+ months
Type: contract
LOCAL CANDIDATES ONLY!!!
Job Description : The Help Desk Analyst position is responsible for providing Level 1 end user support for issues related to the computer systems at CJIS, the Connecticut Information Sharing System (CISS) and any other system managed by CJIS.
The Help Desk Analyst is expected to leverage strong interpersonal skills and solid communication skills to rapidly become a contributor to the implementation of the CJIS support strategy.
The CJIS team needs a Help Desk Analyst to ensure the following work is performed:
Exhibit quick-response customer support and work with clients over the phone to troubleshoot, analyze, diagnose and engage appropriate technical resources to resolve client issues.
Provide proactive follow-up, effective problem resolution, and end-to-end ownership of the problems.
Ability to develop good rapport with technology staff to foster positive team development to ensure accurate and timely updates and resolution to customer issues.
Must be customer centric and aggressive in promoting your customers' needs and getting them met.
Must follow all documented help desk processes and procedures to ensure consistent, quality support to end users.
Must answer and address all incoming service calls and emails and route accordingly.
Keep well-documented, up-to-date case notes on all tickets daily.
Ensure constant service ticket flow by escalating tickets that require higher-level assistance.
Provide first level of customer support and resolve issues or escalate as needed.
Ensure client support requests are well documented and triaged appropriately.
Must coordinate and work closely with the Help Desk Manager to service and provide training for our internal and external clientele.
Ensure the logging of all incidents and service requests.
Conduct timely triage and escalation in accordance with SLA requirements.
Address and resolve tier 1 level incidents and requests.
Engage with other service desk resources and escalate as needed to other technical teams.
Accurately document interactions, incidents, and problems.
Work with service desk and other teams to develop, enhance and clearly document technical process and procedure.
Follow, enhance and develop procedural documentation related to user account provisioning and management.
Develop, enhance and maintain knowledge base articles used by other IT staff.
Participate in Production support review meetings.
Required Skills: Bachelor of Science in Information Technology or related field.
IT support experience and knowledge of Help Desk processes and procedures.
Experience working in IT Help Desk support environment.
Working knowledge of System Center Service Manager or other enterprise ticketing systems.
Familiarity with Information Technology Infrastructure Framework (ITIL) processes related to IT service and support.
Excellent Customer Service skills, including a positive attitude and ability to instill confidence in your customers.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Ability to work cooperatively with other team members, including team lead/manager, support staff, developers, vendors, etc. a must.
Proficient with the following technologies: Microsoft Windows 7/10, Microsoft Office 2010/2013/2016, TCP/IP, DNS, DHCP, Telnet and Active Directory.
A+ certfication
DNS
TCP/IP
Windows 10
Windows 8, 8.1, 10
Adobe Acrobat
Communication skills both verbal and written
Learning ability
Team work
Active Directory
Microsoft Office Professional
Microsoft Office
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Email Alert for Service Desk Analyst jobs in Hartford, CT, United States
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