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University of Hartford
West Hartford, CT, United States
Position Details Position Information Position Title Help Desk Support Specialist FLSA Classification NE Reports to User Services Manager Salary Range H1 Weeks Per Year 52 Work Week 40 hours (minimum) Position Summary Assumes responsibility for providing level I information technology suppport servies providing frontline technical support
Job Source: University of HartfordVillageMD
Rocky Hill, CT, United States
About Our Company We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical ,
Job Source: VillageMDCrescens
Hartford, CT, United States
Job Title: Help Desk Analyst Location: Hartford, CT Duration: 12 months Job Description: The Help Desk Analyst position is responsible for providing Level 1 end user support for issues related to the computer systems at client, the Client's Information Sharing System (CISS) and any other system managed by client. The Help Desk Analyst is expect
Job Source: CrescensMediTelecare
Middletown, CT, United States
The company is a leading provider of behavioral health care services based in Middletown, CT. We provide world-class clinicians to patients, virtually and in-person, in long term care facilities who wouldn't otherwise have physical access to specialized care. We are looking for energetic, hard-working individuals to help the company continue to suc
Job Source: MediTelecareSummit Health Inc
Rocky Hill, CT, United States
About Our Company We're a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, V
Job Source: Summit Health IncUlbrich Stainless Steels & Special Metals
North Haven, CT, United States
Company Description Ulbrich was established in 1924 and is family-owned and privately held. An international corporation with subsidiaries located in the US, Mexico, and Austria. Ulbrich employs over 700 people worldwide. At Ulbrich, we are Improving Lives with More Than Metal. We work hard for each other, our families, and the communities we l
Job Source: Ulbrich Stainless Steels & Special MetalsRCN Capital
South Windsor, CT, United States
Description RCN Capital, LLC is a national, direct private lender providing time-sensitive, bridge financing to real estate investors to fund the purchase of non-owner occupied residential and commercial properties, provide bridge loans, and provide real estate-backed lines of credit. The IT Help Desk Technician I provides internal systems suppor
Job Source: RCN CapitalCyberTec
Hartford, CT, United States
Requisition ID - Help Desk Analyst Requisition Name - Service Desk Personnel Quantity Requested 2 Submission Deadline 08/25/2023 Location Hybrid(55 Farmington Avenue Hartford, Connecticut 06107) Candidate Must Be Local Minimum 10 Years' experience 1 Professional Reference + must be on your W2 Description STATE OF CONNECTICUT Criminal Justice Infor
Job Source: CyberTecMiddletown, CT, United States
The company is a leading provider of behavioral health care services based in Middletown, CT. We provide world-class clinicians to patients, virtually and in-person, in long term care facilities who would not otherwise have physical access to specialized care. We are looking for energetic, hard-working individuals to help the company continue to succeed.
The Help Desk Specialist will be an independent, driven worker with a very detail-oriented work style and the ability to act with a sense of urgency. The Help Desk Specialist will report to the Help Desk Manager, and will not only be proficient in technical matters, but also possess excellent communication skills and the ability to collaborate with different stakeholders across the company. Additionally, the person in this role must be dedicated to delivering platinum-level customer service to all employees, regardless of the employee's level of technical proficiency.
ESSENTIAL FUNCTIONS:
Provide first-line technical support via phone, email, and remote assistance to field staff using iPads, laptops, MiFis and various IT peripherals (speakers, headsets, docking stations, etc.).
Assist employees with Microsoft 365 problems or other software issues.
Document all support interactions and troubleshooting steps accurately in the ticketing system.
Troubleshoot and resolve hardware and software issues promptly to minimize downtime for clinicians and staff.
Assist in setting up and configuring new devices and peripherals for end-users.
Collaborate with IT Manager to escalate and resolve complex technical issues.
Maintain knowledge of company-supported applications, systems, and hardware.
Ensure compliance with IT policies and procedures regarding security and data protection.
Provide training and guidance to end-users on basic IT functions and best practices.
Monitor IT service desk queues and prioritize incidents and service requests accordingly.
Assist in the retrieval of equipment from remote staff.
Participate in ongoing training and professional development to enhance technical skills and knowledge.
Perform other duties as assigned.
Provide occasional after-hours support may be required.
KNOWLEDGE, SKILL AND ABILITY: Minimum 2 years of experience in an IT Support Department role, preferably in a healthcare of similar environment.
Strong working knowledge of laptop, iPad, and peripheral hardware/software configurations.
Strong working knowledge of Microsoft 365.
Customer-oriented approach with a focus on delivering high-quality service.
Ability to collaborate effectively in a team-centric environment and work independently.
Intermediate or expert level skills in MS Office and MS Outlook required.
EDUCATION AND EXPERIENCE: Minimum high school diploma or GED required
Additional technical certifications or degrees in IT-related fields preferred, but not required
This job description is not inclusive and there may be other tasks and responsibilities
that you will perform as required.
Email Alert for Help Desk Specialist jobs in Middletown, CT, United States
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