Email Alert for
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Crescens
Hartford, CT, United States
Job title: Service Desk Analyst Location: Hartford, CT [Hybrid] Duration: 12+ months Type: contract LOCAL CANDIDATES ONLY!!! Job Description : The Help Desk Analyst position is responsible for providing Level 1 end user support for issues related to the computer systems at CJIS, the Connecticut Information Sharing System (CISS) and any oth
Job Source: CrescensNext Level Impacts
Hartford, CT, United States
Service Desk Manager Who we are: As a leading technology solutions provider in the managed services sector, our company is experiencing significant growth and recognition for our contributions to industry thought leadership, growth, and fostering an outstanding workplace culture. Our vision is to set the standard in delivering and supporting tech
Job Source: Next Level ImpactsCrescens
Hartford, CT, United States
Job title: Service Desk Analyst Location: Hartford, CT [Hybrid] Duration: 12+ months Type: contract LOCAL CANDIDATES ONLY!!! Job Description : The Help Desk Analyst position is responsible for providing Level 1 end user support for issues related to the computer systems at CJIS, the Connecticut Information Sharing System (CISS) and any oth
Job Source: CrescensDelphi-US
Middletown, CT, United States
Title: Service Desk Analyst (Contract)- Job#4921 Location: Middletown, CT Job Description: Our client located in Middletown, CT has an immediate need for a Service Desk Analyst to join their team. This role oversees all 1st & 2nd level support needs of the agency's desktops, laptops, mobile devices, network, telecommunications systems and all Mi
Job Source: Delphi-USCOOPERATIVE SYSTEMS LLC
Windsor
Job Description Job Description Description: Main Responsibilities: First level support and initial advisor for all customer support technical issues. Perform remote desktop, user, and basic network support for customers. Administration of Active Directory user and computer accounts. Other Tasks: Perform occasional on-site support for customers.
Job Source: COOPERATIVE SYSTEMS LLCConnect44 GmbH
, CT, United States
The heart of Switzerland is the headquarter of the Connect44 Group. With subsidiaries in the UK, Germany and France the company provides services and support for Telecom Operators and Equipment Manufacturers. The solutions reach from Mobile Network Engineering, Fixed Network Engineering, IT and Cloud to Consulting Services. For the future, we aim t
Job Source: Connect44 GmbHGoldfish Swim School of Manchester CT
Manchester
Job Description Job Description Are you looking for a great gig where the work is actually fun? Do you want to work somewhere you can get real job experience and make a difference? Check out Goldfish Swim School! Were a rapidly growing, award winning franchise that is not your typical company! We change lives. We help children reach their goals.
Job Source: Goldfish Swim School of Manchester CTMyEyeDr.
Manchester, CT, United States
Description About the role See yourself starting a new career journey? As a Patient Service Coordinator at MyEyeDr. you play an essential role by providing personalized patient experiences through the coordination and management of our front desk during check in/out. No optical experience? No problem! You will be provided training and tools needed
Job Source: MyEyeDr.Hartford, CT, United States
STATE OF CONNECTICUT
Criminal Justice Information System (CJIS) Governing Board
Help Desk Analyst
CISS Project
ugust, 2023
(x) New Task ( ) Renewal ( ) Fixed Price (x) On Site Support (x) Remote Support
1. REQUIRED AGENCY
Department of Emergency Services and Public Protection
> > Criminal Justice Information System (CJIS-CT) Governing Board (CJIS-CT GB)
55 Farmington Avenue; 11th Floor, Hartford, CT 06105
2. PROJECT/SYSTEM OVERVIEW
The Connecticut Information Sharing System (CISS) provides an integrated solution for the sharing of criminal justice information (CJI) within the Connecticut criminal justice agencies, in full compliance with the current versions of both the state and federal CJIS Security Policies. Help Desk support operations is a critical element for this program; a Help Desk Analyst is necessary to execute these objectives.
3. SCOPE OF WORK
The Help Desk Analyst position is responsible for providing Level 1 end user support for issues related to the computer systems at CJIS, the Connecticut Information Sharing System (CISS) and any other system managed by CJIS. The Help Desk Analyst is expected to leverage strong interpersonal skills and solid communication skills to rapidly become a contributor to the implementation of the CJIS support strategy. The CJIS team needs a Help Desk Analyst to ensure the following work is performed:
Specific Services Required
n Exhibit quick-response customer support and work with clients over the phone to troubleshoot, analyze, diagnose and engage appropriate technical resources to resolve client issues.
n Provide proactive follow-up, effective problem resolution, and end-to-end ownership of the problems.
n bility to develop good rapport with technology staff to foster positive team development to ensure accurate and timely updates and resolution to customer issues.
n Must be customer centric and aggressive in promoting your customers needs and getting them met.
n Must follow all documented help desk processes and procedures to ensure consistent, quality support to end users.
n Must answer and address all incoming service calls and emails and route accordingly.
n Keep well-documented, up-to-date case notes on all tickets daily.
n Ensure constant service ticket flow by escalating tickets that require higher-level assistance.
n Provide first level of customer support and resolve issues or escalate as needed.
n Ensure client support requests are well documented and triaged appropriately.
n Must coordinate and work closely with the Help Desk Manager to service and provide training for our internal and external clientele.
n Ensure the logging of all incidents and service requests.
n Conduct timely triage and escalation in accordance with SLA requirements.
n ddress and resolve tier 1 level incidents and requests.
n Engage with other service desk resources and escalate as needed to other technical teams.
n ccurately document interactions, incidents, and problems.
n Work with service desk and other teams to develop, enhance and clearly document technical process and procedure.
n Follow, enhance and develop procedural documentation related to user account provisioning and management.
n Develop, enhance and maintain knowledge base articles used by other IT staff.
n Participate in Production support review meetings.
Required Skills/Experience
The candidate must have the following skills or experience:
n Bachelor of Science in Information Technology or related field.
n Minimum 3 years IT support experience and knowledge of Help Desk processes and procedures.
n Minimum 3 years of experience working in IT Help Desk support environment.
n Working knowledge of System Center Service Manager or other enterprise ticketing systems alike.
n Familiarity with Information Technology Infrastructure Framework (ITIL) processes related to IT service and support.
n Excellent Customer Service skills, including a positive attitude and ability to instill confidence in your customers.
n bility to effectively prioritize and execute tasks in a high-pressure environment.
n bility to work cooperatively with other team members, including team lead/manager, support staff, developers, vendors, etc. a must.
n Proficient with the following technologies: Microsoft Windows 7/10, Microsoft Office 2010/2013/2016, TCP/IP, DNS, DHCP, Telnet and Active Directory.
* Travel
n Does this position include travel? No. Candidate should not be expected to travel to offsite meetings.
n ny and all travel that could be involved with this position will not be reimbursed by CJIS or the State of CT. Travel reimbursement is the responsibility of the respective vendor.
4. DMINISTRATIVE CONSIDERATIONS
Deliverables: s instructed
Work Schedule: Monday-Friday 8:00 AM to 4:30 PM
State Resources and Oversight: Workstation and supervision by CJIS Help Desk Manager
Security/Privacy Considerations: Pass background investigation, sign confidentiality statements
General/Miscellaneous: ll work product property of the CJIS-CT Governing Board. Some travel will be required to visit police departments state-wide. Travel expense paid by vendor not CJIS-CT.
Point of Contact: Pasquale DeMichele, Help Desk Manager
CJIS Governing Board
55 Farmington Avenue; 11th Floor
Hartford, CT 06105
Email Alert for Service Desk Personnel jobs in Hartford, CT, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.