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Danta Technologies
Santa Clara, CA, United States
Seeking for a Desktop Support Technician in Santa Clara, CA (100% Onsite) Provide client support, troubleshoot, and resolve IT Support issues (Desktops and connected peripherals, Laptops, Mobile Devices Desk phones) for internal users and conference rooms. What you'll be doing: o Develop a technical understanding of corporate IT environment so y
Job Source: Danta TechnologiesTEKsystems
San Jose, CA, United States
Description: As a Desktop Support Technician at Synaptics, you will work along side 1 other technical support team member to support the 3 buildings on the San Jose campus. The person they are looking for will be responsible for and must be knowledgeable in the following: • Maintain and document processes in the expanding IT team, adapt and implem
Job Source: TEKsystemsDiverse Lynx
Santa Clara, CA, United States
JD: Should have 5+ years Relevant experience in Desktop Support and Administration •VPN Connectivity/Installations • Hardware Setup/configuration , troubleshooting and replacement. • Deploying Laptops with all the updated software • Standalone Printer support and installation, Network Printers basic network connectivity troubleshooting. • Tro
Job Source: Diverse LynxInsight Global
Sunnyvale, CA, United States
Job Description Insight Global is actively seeking multiple Desktop Support Technicians to provide crucial assistance a one of the largest hospitals in Northern California. This esteems healthcare client is currently undertaking over 22,000 device refreshes this year. As a Desktop Support Technician, your primarily responsibility will be to travel
Job Source: Insight GlobalApTask
Union City, CA, United States
About Client: The client is a technology managed services provider and product reseller.It provides Managed Workplace Services including IT solutions and hardware, integration and support services and has partnerships within the technology space such as HP, IBM, Cisco, Dell, Apple, Inc, Jamf Pro, AirWatch. It delivers experience-enhancing solutions
Job Source: ApTaskAkraya
Mountain View, CA, United States
Primary Skills: Desktop Support, Windows/Mac Support, Active Directory, MS Exchange, Duration: 18 Months Contract Type: W2 Only Location: Mountain View - CA (#LI-Onsite) Pay Range:$40 - $50 per hour Looking for a new job that will give YOU a sense of accomplishment? JOB RESPONSIBILITIES: We are seeking a dedicated Service Desk and Desktop Support S
Job Source: AkrayaTEKsystems
San Jose, CA, United States
Description: Job Description: The ideal candidate is an energetic, individual contributor who is eager to apply his or her outstanding customer service skills and well-rounded technical experience in a team that provides support to employees in North America. Responsibilities: • Day-to-day support operations for the end user • Ensuring data in
Job Source: TEKsystemsOmni Inclusive
Santa Clara, CA, United States
Job Description: Help to plan HW and SW allocation ahead of time, especially for new employees PC/Laptop refresh machine build with Admin duties. Picking up Global IT Desktop tickets Office move installing Client, phones, Monitors, the move, meeting room TVs setup, support Check/refurbish/reimage/proactive check a dozen user laptops Supervising 3rd
Job Source: Omni InclusiveSan Jose, CA, United States
Respond to and resolve complex Level 2 IT support tickets for all employees (onsite and remote) - Technology and Applications
-take remote control of the end-user device, and provide advanced remote IT support and troubleshoot IT/Desktop issues
- Monitor ticket queue and complete day-to-day support activities to assure timely service delivery and customer support with a high degree of quality
- Diagnosis and resolution of computer hardware, software, and network issues for the executives and VIP users
- Incident and Service request Management - Responding, tracking, resolving, updating, and reporting of escalated/assigned tickets as per the Service Level Agreements (SLA) and Key Performance Indicators (KPI)
- Adhere to the End User Computing policies (including desktop group policies), standards, and procedures for hardware and software
- Provide support to users in various remote locations onsite when needed - this role may have to travel on case by case babsis depending on need.
- Help develop IT tools and processes to promote efficient and effective end-user support practices
- Set up new user accounts and workstations
- Support office technology - such as printers, video conference units, and digital whiteboards
- Collaborate with remote IT team members to build and maintain positive, productive team relationships
- Develop positive relationships with the business and other functions involved in downstream technical processes
This is what you'll need:
- At least 5+ years of relevant IT support experience
- High School education required - Bachelor's degree preferred
- Strong written, verbal communication and customer service skills are a must
- Support Experience with Office365, all leading browsers, 3rd party popular applications, encryption software, anti-virus solutions, Virtual Desktop Infrastructure (VDIs), DNS, DHCP, Active Directory, file and printing services, and shared drives
- Familiarity with standard ticketing tools (ServiceNow, Jira)
- Ability to coordinate and communicate at all levels within the organization - Business Stakeholders, Vendors, Suppliers, Senior Managers, and C-Level Execs
- Tech Savvy - Ability and passion for learning new technology and tools
- ability to travel to remote sites as needed
Experience with:
Wired/Wireless networks, VPN, Collaboration tools (Chat and Video Conferencing), A/V devices, and conference room systems.
Support Experience with Office365, all major browsers, 3rd party popular applications, encryption software, anti-virus solutions, Virtual Desktop Infrastructure (VDIs), DNS, DHCP, Active Directory, file and printing services, and shared drives - Familiarity with the standard helpdesk ticketing tools (ServiceNow, Jira)
Ability to coordinate and communicate at all levels within the organization - Business Stakeholders, Vendors, Suppliers, Sr Managers, and C-Level Execs
Tech Savvy -
Ability and passion for learning new technology and tools - Passion for Customer Support
A drive to help end-users get what they need to do their jobs the best they can. A sense of satisfaction from assisting end-users in getting what they need on time
Prioritization Skills
The ability to analyze support requests and prioritize them based on impact
Discipline
The discipline to actively manage help desk tickets and internal IT tasks without getting distracted by email, chat, or other ad-hoc communication
Ability to articulate technical solutions to non-technical users in simple and easy to understand terms
Self-motivating, requires little supervision and can hit the ground running
Email Alert for Desktop Support Technician jobs in San Jose, CA, United States
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