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She Recruits, LLC
Plano, TX, United States
Job Title: Service/Help Desk Location: Plano, TX area Salary: 65k-80k Service Desk is the first communication clients have for obtaining technical support. The Service Desk Engineer (SDE) is responsible for providing reactive remote support for clients that rely on IT to perform their jobs. SDEs must quickly respond and resolve varying Desktop,
Job Source: She Recruits, LLCStella Environmental Services LLC
Dallas, TX, United States
Job Description Job Description Under the direction of the General Manager, the Division Manager directs all of the operations of the Transfer Station within Company guidelines and State Environmental Quality Rules and Regulations; and supervises the operators, laborers and all other personnel assigned to the transfer station. This position will
Job Source: Stella Environmental Services LLCM3 Networks
Southlake, TX, United States
Helpdesk Technician 1 85% Work from Home - 15% Onsite, Must be in the Dallas Fort Worth Area. Are you someone who loves helping customers and enjoys solving all kinds of problems? Are you a team player whose first question is "How can I help?" What this role will entail: Serve as first point of contact for customers seeking technical support ov
Job Source: M3 NetworksJuniper Networks
Dallas, TX, United States
Job Description Strategic Account Manager / Dallas, Texas Metroplex Juniper is looking for sales professionals to develop and close opportunities across a defined list of customers. The candidate will be specific-account focused, and will excel in this dynamic role, while leveraging a team of partner account managers to support growth of their te
Job Source: Juniper NetworksM3 Networks
Southlake, TX, United States
Senior Help Desk Technician 80% Work from Home - 20% Onsite, Must be in the Dallas Fort Worth Area. Are you someone who loves helping customers and enjoys solving all kinds of problems? Are you a team player whose first question is "How can I help?" Our hope is that you are just as excited to grow as we are and we can't wait to meet you! What th
Job Source: M3 NetworksIntegrative Emergency Services
Dallas
Job Description Job Description Integrative Emergency Services, LLC (“IES”) is looking for a Physician Recruiter who will identify, qualify, interview, and contract with physician and advance practice provider candidates for our partner hospitals & clients. This position is responsible for strategic recruiting including managing effective, res
Job Source: Integrative Emergency ServicesKeyCity Capital
Dallas
Job Description Job Description Key Responsibilities: Present neat physical appearance, including a clean, orderly, and complete uniform. Maintain a professional and courteous attitude with community residents, limiting communications during working hours to matters relative to service order requests. Complete service order requests timely and a
Job Source: KeyCity CapitalFenix Parts Inc
Hurst, TX, United States
Fenix Parts stands at the helm of the automotive industry as a leading national reseller of original (OEM) automotive products. With over 25 years of industry presence and a robust network of 30 operational locations across the United States, we are committed to delivering exceptional quality and service to our customers. As our organization exper
Job Source: Fenix Parts IncIrving, TX, United States
TITLE: Help Desk Lead (Hybrid – DFW, TX)
Direct Hire Opportunity
No Sponsorship
Hybrid - Onsite first 3 months in Irving, then 3 days in office, 2 days remote.
Are you a motivated Help Desk Lead who is looking to join a small but mighty support team? Our client is seeking a sharp, go-getter type that is willing to share their technical knowledge with the team and offer growth and process improvement ideas.
Requirements:
3-4+ years of overall Desktop Support experience
1+ year of leadership experience
Experience supporting using these systems in our client's current environment: Active Directory, DNS, VSphere, 3cx VoIP and Poly Telepresence, Cisco Meraki, VEEAM, Kandji, Atera, Ticketing System Administration (some substitutions for similar products)
Expertise in troubleshooting networking issues, storage, server, cabling, Mac OS and Windows systems along with specific client applications
Identify process and procedures to develop more efficient overall processes
Sets goals and expectations for all daily tasks and projects for the team
Documents system changes through change management, team process and procedures, and system diagrams
Strong attention to detail, along with organizational and time management skills are a must for your success
Responsibilities:
Responsible for the continuous improvement of the day to day responsibilities of the Service Desk, including infrastructure, phone, and desktop support
Responsible for insuring outstanding service delivery to the overall success of the organization
Responsible for building and maintaining an environment of service excellence with a passionate focus on customer advocacy and customer satisfaction
Monitor, mentor, coach and assist team members to deliver quality support
Develop a dashboard that summarizes the performance and status of IT infrastructure operations and develop procedures that outline how reduce incidents though KPIs, requests, and problems identified, assigned, and managed in the ITSM
Assists in establishing performance metrics and measurement and reporting of established metrics
Provide hardware and software technical assistance for support requests related to company computer systems and peripherals
Support global offices during their off-hours
Diagnose, troubleshoot, and resolve/escalate issues reported to the help desk
Monitor, manage, and document all actions and solutions into ticketing system
Responds to requests via email, in person, or over the phone using remote assistance tools
Follow up on outstanding requests and ensure timely resolution
Maintain inventory of company computer equipment and peripherals and supplies
Comprehensive Benefit Package provided
Email Alert for Help Desk Manager (Hybrid DFW, TX) jobs in Irving, TX, United States
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