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Business Development Specialist (US Market)

Chicago, IL, United States

As Business Development Specialist , you excel in scheduling and confirming appointments, demonstrating a proficiency in maintaining transparent communication with clients for a seamless process. You manage calendars and implement timely follow-ups, contributing significantly to the team's overall efficiency.

Responsibilities :

Make systematic outbound calls to potential customers using provided leads.

Engage in conversations to introduce company services and benefits.

Use persuasive communication to schedule and coordinate appointments for potential clients looking for outsourcing services.

Usescheduling system for organized and efficient management of service appointments.

Maintain and update CRM with customer records, interactions, objections, and future outreach opportunities.

Actively listen to customer responses, adjusting pitch to secure appointments.

Collaborate with the sales team to report daily performance metrics and contribute insights.

Engage with clients through phone, email, or online platforms to understand service needs and schedule appointments as per their preferences.

Desirable Skills and Experience

Must-haves:

At least 3 years of experience as B2B (Business-to-Business) appointment setter in a BPO setting

Exceptional phone etiquette

Has experience in calendar booking and management preferrably Microsoft 365

Has experience or knowledgeable in CRM tools preferrably Hubspot

Exceptional written and spoken English communication skills

Nice-to-haves:

Experience in lead generation

Ability to multi-task, prioritize and manage time effectively

Exceptional attention to detail

Friendly and professional demeanour

Strong administration, organizing, and computer literacy skills

Perks and Benefits :

13th Month pay

15% Night Differential

Night Shift + Weekends Off

12 sick leaves per yearupon regularization

12 vacation leaves per yearupon regularization

Maternity or Paternity leave

HMO upon regularization + one free dependent

Life insurance upon regularization

MediCash for personal and dependents use

Rice, clothing, laundry, and meal allowance

Achievement Allowances

Birthday Treats

Company Events and Treats

Online trainings/Webinars

Career advancement and promotion opportunities

Job Type :

Work from home

Full-time

Mid-Level

Schedule :

Night Shift (US-based client)

Monday to Friday

Salary :

PHP 25,000per month plus commission

About Kwanii :

Kwanii is a BPO company with operations in Australia and the Philippines. We are expanding our operations in the US. With a strongcommitment to excellence, we aim to provide outstanding outsourcing solutions for businesses of all sizes. The company values transparency and honesty, ensuring that clients receive reliable services. Kwanii also prides itself on its proactiveness and adaptability, staying ahead of industry trends and adjusting strategies to meet the evolving needs of clients. Whether it's customer support, data entry, back-office processes, or other outsourcing requirements, Kwaniii is dedicated to delivering high-quality solutions that drive both efficiency and growth.

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