Business Development Specialist (US Market)
Chicago, IL, United States
As Business Development Specialist , you excel in scheduling and confirming appointments, demonstrating a proficiency in maintaining transparent communication with clients for a seamless process. You manage calendars and implement timely follow-ups, contributing significantly to the team's overall efficiency.
Responsibilities :
Make systematic outbound calls to potential customers using provided leads.
Engage in conversations to introduce company services and benefits.
Use persuasive communication to schedule and coordinate appointments for potential clients looking for outsourcing services.
Usescheduling system for organized and efficient management of service appointments.
Maintain and update CRM with customer records, interactions, objections, and future outreach opportunities.
Actively listen to customer responses, adjusting pitch to secure appointments.
Collaborate with the sales team to report daily performance metrics and contribute insights.
Engage with clients through phone, email, or online platforms to understand service needs and schedule appointments as per their preferences.
Desirable Skills and Experience
Must-haves:
At least 3 years of experience as B2B (Business-to-Business) appointment setter in a BPO setting
Exceptional phone etiquette
Has experience in calendar booking and management preferrably Microsoft 365
Has experience or knowledgeable in CRM tools preferrably Hubspot
Exceptional written and spoken English communication skills
Nice-to-haves:
Experience in lead generation
Ability to multi-task, prioritize and manage time effectively
Exceptional attention to detail
Friendly and professional demeanour
Strong administration, organizing, and computer literacy skills
Perks and Benefits :
13th Month pay
15% Night Differential
Night Shift + Weekends Off
12 sick leaves per yearupon regularization
12 vacation leaves per yearupon regularization
Maternity or Paternity leave
HMO upon regularization + one free dependent
Life insurance upon regularization
MediCash for personal and dependents use
Rice, clothing, laundry, and meal allowance
Achievement Allowances
Birthday Treats
Company Events and Treats
Online trainings/Webinars
Career advancement and promotion opportunities
Job Type :
Work from home
Full-time
Mid-Level
Schedule :
Night Shift (US-based client)
Monday to Friday
Salary :
PHP 25,000per month plus commission
About Kwanii :
Kwanii is a BPO company with operations in Australia and the Philippines. We are expanding our operations in the US. With a strongcommitment to excellence, we aim to provide outstanding outsourcing solutions for businesses of all sizes. The company values transparency and honesty, ensuring that clients receive reliable services. Kwanii also prides itself on its proactiveness and adaptability, staying ahead of industry trends and adjusting strategies to meet the evolving needs of clients. Whether it's customer support, data entry, back-office processes, or other outsourcing requirements, Kwaniii is dedicated to delivering high-quality solutions that drive both efficiency and growth.
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