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Applied Technology Group
Phoenix, AZ, United States
We are a close-knit team that takes pride in our work and loves working together. We are customer-obsessed and are willing to go the extra mile for our customers. The Manager of Customer Success leads a team of 4-8 CSMs that help maintain high levels of satisfaction and engagement among our customer base. The Manager of Customer Success is responsi
Job Source: Applied Technology GroupBravado
, AZ, United States
Customer Success Manager (Remote) United States of America $90,000–$130,000 OTE *This post was created on behalf of one of Bravado’s clients. Our client is a leading software company that provides a diverse suite of products aimed at enhancing collaboration, productivity, and project management within organizations. Their product suite includes too
Job Source: BravadoSev1Tech
Chandler, AZ, United States
Overview/ Job Responsibilities Sev1Tech is looking for a Customer Success Manager that leads the Customer Success Team, providing direction to Technical Delivery Managers (TDMs). TDMs are dedicated to specific OIT customer user organizations with the responsibility to delight the customers and provide a positive experience while engaging with the
Job Source: Sev1TechClarivate Analytics US LLC
Tempe, AZ, United States
We are looking for an energetic Customer Success Manager (CSM) to join our global Customer Success team! The main purpose of the CSM is ensure our Consortia customers associated with Ex Libris software under Clarivate are achieving success supporting their members who use our products, identify and mitigate risk, and facilitate customer solution ad
Job Source: Clarivate Analytics US LLCRingCentral
, AZ, United States
Say hello to possibilities. It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human
Job Source: RingCentralMEDIROUTES
Phoenix, AZ, United States
Opportunity: Are you interested in joining the customer success team of a profitable and growing AZ tech company? MediRoutes is seeking a Customer Success Manager for a full-time job. This position is 100% remote, but all employees meet quarterly at our office in Scottsdale, AZ. Join the dynamic team of a rapidly expanding tech company in the SaaS
Job Source: MEDIROUTESLofty
Phoenix, AZ, United States
Lofty is a high-growth, global SaaS company serving the residential real estate market. Our suite of tools addresses the daily pain points faced by agents, empowering them to launch effective marketing campaigns, track leads' activities, build lasting customer relationships, and efficiently manage teams. As a leader in our industry, we are seeking
Job Source: LoftyTRAPP TECHNOLOGY INC
Phoenix, AZ, United States
Job Details Job Location Remote or - Phoenix, AZ Remote Type Fully Remote Position Type Full Time Salary Range $57,000.00 - $64,999.00 Base+Commission/year Travel Percentage Up to 25% Job Shift Standard (8AM to 5PM) Description The Customer Success Manager is responsible for cultivating and maintaining strong relationships with Trapp Techno
Job Source: TRAPP TECHNOLOGY INCTempe, AZ, United States
Ex Libris, a Clarivate Company, seeks a dynamic Customer Success Manager (CSM) to join our esteemed global Customer Success team. In this pivotal role, the CSM collaborates closely with our Consortia customers utilizing Ex Libris software, dedicated to fostering their success and supporting the needs of their members. Serving as a conduit between customers and the wealth of resources and services at their disposal, the CSM enriches the customer journey, ensuring alignment with their objectives. Through proactive engagement with Consortia Central Offices, you will empower customers to unlock greater value from their Ex Libris library software.
You will add value and build trusting, lasting relationships with our top Consortia customers by applying industry and product knowledge, relevant experience, and a deep understanding of your customer mission and objectives. Utilizing your strong attention to detail, you will identify early indicators of account risk and proactively mitigating and escalating to leadership when necessary. If this sounds like an opportunity you are interested in, then we would love to talk to you!
About You - experience, education, skills, and accomplishments
MLS or MLIS or similar degree preferred
5years of Customer Success,Account Managementor similarexperiencemanaging customer relationships
5 years of experience working with library software solutions
5 years of experience working in academic libraries or higher education
It would be great if you also had...
Technical experience with Ex Libris, such as, Alma, PrimoVE or Leganto or similar library solution(s)
Ability to effectively interact at all levels of an organization and secure delivery of commitments.
Experience using a Customer Success software platform (Salesforce.com, Gainsight, etc.) Ability to define and establish goals based on customer needs and our business capabilities and execute a well-defined customer success and engagement plan
Ability to pick up insights within customer conversations and connect them to goals, customer success criteria, products or services defined in the role
What will you be doing in this role?...
Become a trusted advocate/advisor to customers: gain insight, offer recommendations, and provide the support needed to attain stated outcomes
Deliver an exceptional customer experience: ensure customers are deriving value fromEx Libris(part of Clarivate) products and services; work with colleagues across the organization to ensure swift issue resolution
Oversee customer training & implement customer adoption strategies to maximize usage, satisfaction, and ROI
Drive growth: secure the existing business and identify expansion opportunities across the range of products and services offered by Clarivate
Provide high-level governance and operational oversight: establish and maintain effective internal working relationships by coordinating with geographically distributed virtual matrix teams across multiple business verticals and functions, including Sales, Finance, Product Management, Product Marketing, Software Support, Professional Services, and Customer Service; conduct internal reviews with relevant stakeholders to ensure continuous customer focus, commitment and engagement
Deliver regular business reviews: collaborate with Sales and other internal partners to coordinate and deliver regular reviews of progress against documented goals, priorities, and success criteria to key customer operational contacts and decision-makers
Support the Customer Success mission: assist Customer Success leadership by identifying, leading, and reporting on key initiatives to further the mission and expansion of Customer Success within Clarivate
Partner and Mentor: support goal of best-in-class team by sharing knowledge in areas of expertise; provide input to leadership on areas of potential improvement
About the Team
Our A & G Customer Success team sits within the Revenue organization. Our team is comprised of colleagues across the Americas and the globe who are passionate about helping higher education institutions and libraries achieve their goals. What we do matters to librarians who need smoother paths to fulfil their missions to help students, faculty, and researchers think forward.
Hours of Work
Full time, permanent
Although duties are typically performed during normal business hours,occasional off-hours may be required
Up to 10% travel is required
Clarivate is an Equal Opportunity Employer Vets/Minorities/Women/Disabled
Customer Success Manager jobs in Tempe, AZ, United States
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