Service Desk Engineer
New York, NY, United States
About Us
Stagwell empowers talented, passionate, and creative leaders with vision to deliver breakthrough ideas on behalf of the world's most ambitious clients.
We believe that the differences among us fuel innovation and drive us to achieve extraordinary results. We take great pride in a work force with rich diversity of age, race, ethnicity, gender, nationality, sexual orientation, ability and background. As a network, we seek out a skilled and dynamic talent pipeline, invest in programs that help develop diverse talent for the future benefit of our industry, and strive to build an inclusive environment where all employees can bring their full selves to work.
Creating a collaborative environment at our state-of-the-art campuses, where we can bring people together at the office to inspire and innovate, is central to our culture-moving creative edge. We believe that by being together, we can transform marketing. Join us at www.stagwellglobal.com.
Overview
This position will be responsible for providing technical assistance and support related to Apple and Windows hardware, software, SaaS services, network, operating system, printing, and Internet access problems to our employees and agencies world-wide.
Responsibilities
Serve as the first point of contact for Stagwell employees seeking technical assistance via FreshService in a timely manner and in line with SLAs.
Troubleshoot and escalate incidents to line manager and the 3rd line teams.
Work alongside our Systems Engineer, Network Operations, and Information Security teams to ensure that our policies and guidelines are always followed.
Provide remote technical assistance for issues related to computers, software, and SaaS.
Build and maintain the IT Knowledgebase.
Qualifications Minimum of two (2) years prior experience with providing technical support in a large corporate environment
Ability to provide quality technical support, attention to detail, and a positive customer service attitude
Good communication skills
A collaborative attitude
Strong attention to detail along with a commitment to quality and confidentiality
A sense of urgency and a commitment to timely completion of projects
Certifications and continuing education preferred
In order to comply with equal pay and salary transparency laws in various locations, we believe the target range of base compensation for this role is $50,000. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location.
In addition to medical, dental and vision coverage, we offer a generous PTO plan, 401k program, comprehensive family planning benefits (including paid parental leave), tuition reimbursement, and pre-tax commuter benefits. Benefits/perks may vary depending on the nature of your employment with Stagwell and the location where you work.