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Lloyd Group
New York
Job Description Job Description About Lloyd Founded in 1995, Lloyd is an IT consulting and services firm focused on client strategy, relationships, and responsiveness. Our commitment to our clients is to humanize their technology experience, to free them to build their businesses by taking the headaches out of technology. Our commitment to our L
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New York, NY, United States
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Jersey City, NJ, United States
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Jersey City, NJ, United States
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Job Source: Addition ManagementNew York, NY, United States
About Lloyd
Founded in 1995, Lloyd is an IT consulting and services firm focused on client strategy, relationships, and responsiveness. Our commitment to our clients is to humanize their technology experience, to free them to build their businesses by taking the headaches out of technology. Our commitment to our Lloydians is to ensure that they succeed professionally and personally, which includes a balanced work and personal life.
Why Work for Lloyd
Lloyd was founded to create opportunities for our community to learn, earn, and live better. We strive to provide exceptional experiences for our clients by focusing on our Lloydians first. Through education, teamwork, and a fun work environment, our benefits are designed to promote a happier, healthier life balance.
Along with traditional benefits like 401(k) with employer matching and medical/dental/vision plans, Lloyd offers a Responsible Time Off Policy, where employees take the amount of time off they need when they need it. Lloyd also offers a flexible work environment (remote/hybrid) when accountabilities allow, and partial or full reimbursement on remote office equipment, cell phone plans, certifications, and education.
We value our employees and have many programs in place to hear their feedback. Some stats include:
4.3 out of 5 stars on Glassdoor!
Lloydian Net Promoter Score of 79, from a scale of -100 to 100 (this is updated quarterly from our Lloydian pulse survey; a Technology Firm benchmark is 28)
Our Average Manager Tenure is over 9 years at Lloyd!
Our Average Lloydian Tenure is over 5 years at Lloyd!
About the Role
The Service Desk Engineer Onsite acts as Lloyd’s representative at our client's office(s). A member of our Service Desk team, they are partially dedicated to a client and will be working out of the client’s offices in New York, NY. The Engineer Onsite is passionate about building relationships, problem solving, and working within the Lloyd team to provide an exceptional experience for our client. They are responsible for day-to-day support for our client, while also participating in our daily meetings, call queue, and on call process for Lloyd’s entire client base.
Role Accountabilities
Client Relationship
Represent Lloyd at our client offices by exhibiting our core values:
Be Human. Create and maintain genuine relationships with our community.
Be Accountable. Take ownership of your work and honor your word.
Be Better. Always look for ways to improve performance and be passionate about the service you provide.
Communicate with the team and client, ensuring accountability is clear and expectations are always set.
Level 1 & 2 Support
Use expertise to research and resolve technical issues via incident management procedures (ITIL based) with proper communication and documentation.
Liaise in improvements of systems in place, communicate features and facilitate improvements to maximize productivity and utilization
Help with implementation of new network components as part of project assignments (network and workstation).
Resolution & Recovery
Be accountable for following incident management process for all emergency related issues.
Perform proactive network health evaluations
Incident Logging & Documentation
Ensure Lloyd has updated network documentation needed to provide best-in-class support.
Use ConnectWise to document work performed so that we can analyze trends in issues reported.
Queue Call Receiver
Participate in the Lloyd Service Desk queue by answering calls within designated windows and providing support as needed.
Participate in rotating on-call schedules so that clients can depend on us 24/7 to meet their business needs.
Criteria for Success
Ability to exhibit Lloyd’s core values (Be Human. Be Accountable. Be Better) in every interaction with our community.
Bachelor’s degree or equivalent training.
2-4 years of IT industry experience, including internships and hands on course work.
Effective communicator.
People Person.
Shows an interest in learning new materials and staying abreast of latest technical information; quickly learns new information.
Follows established policies and procedures.
Ability to identify important aspects of a problem, gathers appropriate information, determine potential cause, and specify alternative solutions.
Technical Competencies
The below technical competencies are included to give an idea of the type of environments we work with. If you have limited experience with any of these technologies but feel you would be a great fit for the role as described above, we encourage you to apply!
Microsoft Windows Server 2012, 2016
VMware and Hyper V in multiple host environments
Microsoft Active Directory
Experience with Compellent (Dell) SAN or equivalent
Kaseya and ConnectWise experience a plus
Windows 7, 8, 10
Microsoft Exchange Server
Hosted Email Platform- O365, G-Suite, Rackspace
Microsoft SQL Server
Microsoft Office 2010, 2013, 2016, 2019
Hardware: Printers, Workstations, Servers, Routers, Switches, and Firewalls
Strong understanding of networking and routing
Software: Antivirus and Antimalware Software
TCP/IP, DNS, DHCP, WAN, LAN, VoIP, WLAN
Mac experience preferred
Role Logistics
This is a full-time position
Expected gross annual salary between $55,000 - $70,000 depending on experience
Days and hours of work are Monday through Friday, 9:00 a.m. to 6 p.m.
This position is fully onsite and will require the engineer to be at the client’s New York, NY office 5 days per week.
Join the Lloyd Community
We’re excited that you are interested in being part of the Lloyd story. Please join the Lloyd community online via Linkedin (/lloyd), Facebook (@Lloyd) and Twitter (@lloydgroup). Here you’ll find useful information about Lloyd, tech culture, industry news, and available opportunities to be a Lloydian. We u pdate daily so stay tuned.
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IT Service Desk Engineer (Onsite) jobs in New York, NY, United States
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