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McKesson
Dallas, TX, United States
Effective Date: February 22, 2017 . **Your Consent** *Google Analytics* We may use Google Analytics to measure how you interact with our website in order to improve the user experience. To learn more about Google Analytics privacy practices and opt-out, click . *Google Analytics for Remarketing* and based on your past visits to our website. We may
Job Source: McKessonFastSigns
Richardson, TX, United States
Do your friends and co-workers refer to you as a people person? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industr
Job Source: FastSignsThe Data Council
Plano, TX, United States
Primary Posting Location : City Primary Posting Location : State/Province Primary Posting Location : Country Category Professional: (IT, Finance, Legal, HR, Talent Acquisition, Administrative, Customer Service) **Customer Service Specialist / Member Relationship Specialist** **Specialist Customer Service** position at The Data Council will do exact
Job Source: The Data CouncilEncompass Health
Dallas, TX, United States
**IT Customer Service Specialist** * Dallas, Texas * Information Technology * 76375 Encompass Health ** Share Job** ** Job Description** **Division:** Home Office **Encompass Healths home health & hospice services are now Enhabit Home Health & Hospice.** We remain committed to delivering a better way to care for our patients and their loved ones, h
Job Source: Encompass HealthRollins
North Richland Hills, TX, United States
** Customer Service Specialist** **Job Category****:** Customer Service **Requisition Number****:** CUSTO19355 Showing 1 location **Job Details** **Description** Orkin Pest Control is a leader in the pest control industry. We are looking for a Customer Service Specialist to join our successful, growing team. As a Customer Service Specialist you wil
Job Source: RollinsRollins
Carrollton, TX, United States
** Customer Service Specialist** **Job Category****:** Customer Service **Requisition Number****:** CUSTO025079 Showing 1 location **Job Details** **Description** Orkin Pest Control is a leader in the pest control industry. We are looking for a Customer Service Specialist to join our successful, growing team. As a Customer Service Specialist you wi
Job Source: RollinsSolomon Page
Addison, TX, United States
Solomon Page has partnered with a well known, international retail brand seeking a talented Customer Service Specialist to join their team.This role will go for 6 months and is located in Dallas, TX.The perfect candidate will have SAP and/or Salesforce experience along with a high attention for detail. This position will be on site in the Dallas of
Job Source: Solomon PageMRO
Hurst, TX, United States
** Customer Service Specialist** **Job Category****:** Customer Service **Requisition Number****:** CUSTO01797 Showing 1 location **Job Details** **Description** **Position Summary:** The Customer Services Specialist (Requester Services Specialist) is responsible for fielding client inquiries regarding release of information (ROI) requests for pati
Job Source: MROIrving, TX, United States
Job Type
Full-time
Description
RollKall is the law enforcement industry's only comprehensive off-duty management solution, bringing transparency to off-duty security by connecting every stakeholder in the process. We help connect our communities by fostering positive relationships among businesses, local police officers, and law enforcement agencies. RollKall makes it easy for businesses to hire off-duty police officers, for officers to find high-quality off-duty jobs near them, and for law enforcement agencies and coordinators to run world-class off-duty programs with technology that makes it easy and transparent for everybody.
Position Summary
The Customer Service Specialist will provide outstanding customer service to Law Enforcement Agencies (LEA), Law Enforcement Officers (LEO), Coordinators, and to Small / Medium Businesses (SMB). Working hand in hand with Customer Experience and Customer Support departments, the role will be in communication with Law Enforcement agencies, officers, and businesses organizing off-duty jobs between customers. As the role is understood, it is expected that this individual will assume responsibility for either a group of LEAs, RMS, or SMBs. This individual must adapt to change resulting from a fast growing and successful company and must fit culturally with our values. It is important to be honest, hard-working, and a thinker.
Responsibilities
Duties will include but are not limited to:
Managing job placements for officers and businesses as a liaison between both parties.
Technically knowledgeable of software tools.
Assuming full accountability for placement and control of service needs.
Relationship development with customers.
Providing customer feedback to all parties.
Facilitate activities of scheduling, booking, and canceling jobs for all parties.
Communicate customer feedback and actively evaluate comments to drive continuous improvement.
Backup team, cross train and rotate weekend support.
Cultural Fit: One Team (people first, trust each other, care, diversity and inclusion), Servant Leadership (do the right thing, question authority), Humbition (humility, ambition, think Big and have empathy for our users), and Deliver Results (bias for action, innovate, embrace change).
Tools and Languages: Zendesk, HubSpot, Slack, Trello and Jira.
Desired Qualifications
Bachelor's degree or equivalent Service.
2+ years relevant or related customer success/Service software operations Service.
Understanding of law enforcement agencies, officers, coordinators.
Service in fast-growing SaaS business model.
Understanding of industry-related Customer Service operations, technologies and trends.
Required Qualifications
1+ years of relevant or related customer service software operations experience.
Service working extensively with customers in fast paced environments.
Excellent problem solving and technical skills.
Must be able to pull reports and have a good understanding of metrics used to measure success.
Willingness to learn details of Law Enforcement Agencies, Small / Medium Businesses Law Enforcement Officers and Managed Services for Law Enforcement.
Why You'll Love RollKall Technologies
Our jobs come with great benefits - including competitive healthcare, parental leave, ways to save for the future, and opportunities for career advancement. They include the following:
Competitive wage paid bi-weekly, with overtime for more than 40 hours
Healthcare (medical, dental, vision, prescription drugs, FSA/HSA & Teledoc services)
Medical Advice Line
Maternity and Parental Leave
401(k) savings plan (
Paid Time Off (PTO)
Holiday pay opportunities
Basic life insurance
Disability insurance
RollKall Technologies is proud to be an Equal Employment Opportunity and affirmative action employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
Email Alert for Customer Service Specialist jobs in Irving, TX, United States
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