IT Customer Service Specialist
Dallas, TX, United States
**IT Customer Service Specialist**
* Dallas, Texas
* Information Technology
* 76375
Encompass Health
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** Job Description**
**Division:** Home Office
**Encompass Healths home health & hospice services are now Enhabit Home Health & Hospice.** We remain committed to delivering a better way to care for our patients and their loved ones, helping them achieve their specific care goals in the comfort and safety of their own homes. As one of the largest Medicare-certified home health and hospice providers in the nation, we continue to set the industry standard for superior home-based care.
**Location:** 6688 North Central Expwy, Dallas, TX 75206
**Hours:** Monday-Friday 8:00am-5:00pm or 8:30am-5:30pm + weekend rotation
****Must be able to work on Saturday and Sunday per the rotation schedule.**
**Enhabit Home Health & Hospice is searching for an IT Customer Service Specialist (IT help desk support) to join our team in Dallas, TX. This position will have a 40 hour work week, typically Monday thru Friday, but will be required to participate in a rotating weekend shift. We are looking for someone who can commit to the hours of 8:00am - 5:00pm or 8:30am - 5:30pm CST.**
**Responsibilities**
* Basic support of devices and the installed apps, computers and the installed software, printers, fax machines, and all other hardware.
* Answer the IT Customer Service phone line to ensure each phone call is addressed in a timely manner.
* Monitor the IT Customer Service VM (voicemail) ticket queue to ensure all voicemails are called back in a timely manner.
* Provide basic support for mobile devices and the installed apps, computers and the installed software, printers, fax machines, and all other hardware.
* Reset HCHB passwords and support access to HCHB
**Qualifications**
* **Must possess a Bachelors degree in computer science or information technology, an Associates degree from technical school, or a minimum of two years of related work experience.**
* **Must have customer support experience answering the phone, including support of end-users.**
* Must have experience and working knowledge of mobile device hardware and software and computer hardware and software.
* Must be able to communicate effectively and orally and in writing and must convey thoughts in a way easily understood.
* Must have the ability to interact positively with levels of personnel across all functions and must be a self-starter who requires minimum supervision.
* Must be well organized and detail oriented with a desire and ability to maintain excellent written documentation.
**Requirements:**
* Must possess a valid state driver's license.
Must possess valid automobile liability insurance as required by law.
**Must be able to work the assigned shift of 8:00am - 5:00pm or 8:30am - 5:30pm CST and on Saturday and Sunday per the rotation schedule.**
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