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Global Channel Management
Lewisville, TX, United States
About the job Customer Service Specialist Customer Service Specialist II needs 2 years experience Customer Service Specialist II requires: Customer service Jacksonville, FL /Lewisville, TX MS Office Customer care, support Customer Service Specialist II duties: Answers inbound customer service calls and provides entry-level troubleshooting a
Job Source: Global Channel ManagementRollins
North Richland Hills, TX, United States
** Customer Service Specialist** **Job Category****:** Customer Service **Requisition Number****:** CUSTO19355 Showing 1 location **Job Details** **Description** Orkin Pest Control is a leader in the pest control industry. We are looking for a Customer Service Specialist to join our successful, growing team. As a Customer Service Specialist you wil
Job Source: RollinsRollins
Carrollton, TX, United States
** Customer Service Specialist** **Job Category****:** Customer Service **Requisition Number****:** CUSTO025079 Showing 1 location **Job Details** **Description** Orkin Pest Control is a leader in the pest control industry. We are looking for a Customer Service Specialist to join our successful, growing team. As a Customer Service Specialist you wi
Job Source: RollinsMcKesson
Fort Worth, TX, United States
Effective Date: February 22, 2017 . **Your Consent** *Google Analytics* We may use Google Analytics to measure how you interact with our website in order to improve the user experience. To learn more about Google Analytics privacy practices and opt-out, click . *Google Analytics for Remarketing* and based on your past visits to our website. We may
Job Source: McKessonResideo Technologies, Inc.
Carrollton, TX, United States
Responsible for providing support in selling ADI Global Distribution products and services to existing customers and in identifying new selling opportunities for existing customers. ADI, part of Resideo Inc, is North America's leading wholesale distributor of security and low-voltage products. We are passionate about helping customers prosper in th
Job Source: Resideo Technologies, Inc.Astura Medical
Irving, TX, United States
Job Type Full-time Description Company Profile: Astura Medical is a startup medical device company focused on the development and distribution of implantable devices. Astura Medical is in the process of assembling a team of highly motivated individuals to commercialize an innovative platform for devices to be distributed through mature distribu
Job Source: Astura MedicalService Experts
Fort Worth, TX, United States
Location: Ft. Worth, TX Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT! Service Experts Company Perks and
Job Source: Service ExpertsRollKall
Irving, TX, United States
Job Type Full-time Description RollKall is the law enforcement industry's only comprehensive off-duty management solution, bringing transparency to off-duty security by connecting every stakeholder in the process. We help connect our communities by fostering positive relationships among businesses, local police officers, and law enforcement agen
Job Source: RollKallHurst, TX, United States
** Customer Service Specialist**
**Job Category****:** Customer Service **Requisition Number****:** CUSTO01797 Showing 1 location **Job Details**
**Description**
**Position Summary:** The Customer Services Specialist (Requester Services Specialist) is responsible for fielding client inquiries regarding release of information (ROI) requests for patient medical records while maintaining consistent service standards and metrics. The Specialist provides issue resolution, status updates concerning requests for medical records, and posts corrective actions in the corporate database to facilitate timely and accurate release of information processing. **Hours for this position are Monday - Friday, 8:30am - 5pm or 10:30am - 7pm.**
**Responsibilities**
* Receives inbound phone inquiries from requester clients regarding patient medical records.
* Manages client concerns and questions regarding status of requests, invoice/fee issues, request remediation, etc. Ensures that calls are answered promptly and courteously within prescribed standards and metrics.
* Works with Supervisor and Team Lead to escalate complex elevated issues.
* Maintains and ensures positive relationships with clients (hospitals) and ROI requestors (attorneys, insurance companies, state disability offices, record copy services, peer organizations, doctors offices, and others).
* Processes incoming correspondence in response to outstanding issues related to ROI fulfillment.
* Maintains strong knowledge of HIPAA, HITECH, state/federal rulings and statutes, as well as client requirements and nuances.
* Participates in weekly customer service meetings to assess, discuss and analyze trends, training opportunities, skill enhancement and client/requester issues.
* Performs other duties as assigned by management.
**Education and Qualifications**
* College education preferred or minimum combination of high school diploma & related experience.
* Healthcare experience preferred
* Ability to make independent decisions and apply critical thinking based on practical knowledge and business acumen.
* Computer knowledge, including accurate keyboarding skills required.
* Prior customer service experience strongly preferred.
* Strong problem solving skills and attention to detail.
* Exceptional interpersonal skills and capacity to build effective relationships with co-workers and clients.
* Ability to work effectively and independently in high volume & fast-paced environments.
* Demonstrated proficiency in verbal communication.
**Qualifications**
**Skills**
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**Motivations**
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**Education**
**Experience**
**Licenses & Certifications**
Email Alert for Customer Service Specialist jobs in Hurst, TX, United States
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