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Planet Fitness
Takoma Park, MD, United States
Job Details Job Location 133 Takoma Park - Takoma Park, MD Position Type Part Time Salary Range $15.00 - $16.00 Hourly Job Shift Day Job Category Customer Service Description Company & Benefits As one of the largest independently owned operators of Planet Fitness clubs, Ohana Growth Partners' core purpose is to inspire people to change thei
Job Source: Planet FitnessPlanet Fitness
Hyattsville, MD, United States
Job Details Job Location 121 Hyattsville - Hyattsville, MD Position Type Part Time Salary Range $15.00 - $15.00 Hourly Job Shift Any Job Category Customer Service Description Company & Benefits As one of the largest independently owned operators of Planet Fitness clubs, Ohana Growth Partners' core purpose is to inspire people to change thei
Job Source: Planet FitnessArnold & Porter Llp
Washington, DC, United States
The Information Technology Department of Arnold & Porter has an opening for an Information Technology (IT) Service Desk Supervisor in the Washington DC office. The IT Service Desk Supervisor is responsible for managing the day-to-day operations of the service desk, ensuring that all requests for support are handled in a timely and efficient manner.
Job Source: Arnold & Porter LlpEvolver Federal
Reston, VA, United States
Job Description Job Description Evolver Federal is looking for an IT Service Desk Analyst I to join our team in support of our NIH customer located in Bethesda, MD. Responsibilities Serve as the initial point of contact between the user and our IT service delivery department. Work within the ServiceNow ticketing system to create detailed work lo
Job Source: Evolver FederalChaos Industries
Washington, DC, United States
CHAOS Inc. is a global technology company that is delivering next generation capabilities to the defense and critical industrial sectors. Founded in 2022 by a seasoned leadership team, CHAOS has quickly become the place where world-class multi-disciplinary engineers come to build mission-critical technologies. CHAOS has a mission-focused culture, d
Job Source: Chaos IndustriesGovCIO
Arlington, VA, United States
Overview GovCIO is currently hiring for a Senior Service Desk Analyst to provide Tier 3 Help Desk operations for a government enterprise application. This position will be located in Arlington, VA and will be a fully on-site position. The Senior Service Desk Analyst provides technical and operational support to customers, as well as works closely
Job Source: GovCIOInternational Legal Technology Association
Washington, DC, United States
The Information Technology Department of Arnold & Porter has an opening for an Information Technology (IT) Service Desk Supervisor in the Washington DC office. The IT Service Desk Supervisor is responsible for managing the day-to-day operations of the service desk, ensuring that all requests for support are handled in a timely and efficient manner.
Job Source: International Legal Technology AssociationFawkes IDM
Washington, DC, United States
Responsibilities: Overseeing the day-to-day supervision of the firm's Service Desk Analysts to provide quality customer service to all of the firm's staff in support of the firm's IT Service Desk. Supervising the DC Service Desk team. Providing support and maintenance of all computers and printers; ensuring timely resolution of issues (i.e., end-u
Job Source: Fawkes IDMVienna, VA, United States
LOCAL CANDIDATES - VIENNA, VA OR PENSACOLA, FL
Must be flexible to work any hours/days
Job Title: Service Desk
Location: Winchester, VA or Pensacola, FL
Hybrid schedule working onsite 10+ days a month
Pay Rate: Open to Both C2C and W2 options
Position Type: Multiyear Contract
Job Description:
The Service Desk is a fast-paced environment that operates 24/7 to support our enterprise. Our Service is responsible for acting as the first point of contact for Enterprise Technology Services (ETS), where we strive to resolve customer incidents, answer questions, and assist with submitting Service Catalog Requests wherever necessary. Our vision is to provide customers with a service-oriented, single point of contact within ETS for issue resolution and request fulfillment. Our mission is to extend Client's superior member-centric service commitment to employees by addressing IT issues, striving for first-contact resolution whenever possible, timely escalation, and management of incidents and service requests to enable employees to serve members around the globe. We seek innovative individuals who can react to a fast-paced environment to leverage and stretch certain skill sets to help us reach a common goal. We are looking for someone who can pivot when needed, multitask, and work in various systems/applications to help promote customer satisfaction.
Responsibilities:
•Respond to inbound calls daily to provide technical support/troubleshooting
•Provide support via web queues, outbound interactions, and emails
•Leverage resources to resolve technical issues timely
•Use PC applications (e.g., word processing, spreadsheet, database, etc.) to document, maintain and report functions/activities
•Escalate requests outside of your scope when necessary
•Attend weekly staff/mentor meetings
•Remain cognizant of adherence to help promote business unit success
•Adhere to ETS Client's practices, policies, and procedures
•Perform other related duties as assigned or appropriate
Qualifications:
•Knowledge and understanding of the information technology field
•Basic skill troubleshooting and resolving technical problems
•Exposure to enterprise systems and IT terminology
•Exposure to solving routine or standard administrative, operational, or system problems and issues
•Effective verbal and written communication skills
•Ability to leverage finesse/soft skills when interacting with end users
•Basic organizational, planning, and time management skills
•Ability to handle multiple tasks simultaneously with a high degree of accuracy
•Ability to work independently and in a team environment
•3+ years of Tier 1 support and capabilities or similar
•Desired - Call Center or front-line customer support experience
•Desired - Knowledge of Client operations, policies, and procedures
•Desired - Knowledge of ITIL (Information Technology Infrastructure Library)
•Desired - Previous customer service in a fast-paced environment
•Desired - Familiar with ticketing software (ServiceNow) would be a plus
Email Alert for Service Desk jobs in Vienna, VA, United States
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