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Dynamic Solutions Technology LLC
Washington, DC, United States
Dynamic Solutions Technology, LLC , a premier strategic services firm that meets IT and Service needs for commercial and government clients, is seeking a full-time on-site Service Desk Manager . This position is in Washington, DC . Responsibilities: The Service Desk Manager role is responsible for managing the Service Desk team and associated w
Job Source: Dynamic Solutions Technology LLCHumane Society of the United States
Washington, DC, United States
Posted Monday, January 8, 2024 at 5:00 AM The general salary range for this position is $84,000- $101,000. Salary offers will be commensurate with experience, qualifications, skills, training, and education. The Humane Society of the United States (HSUS), the nation’s most effective animal advocacy organization, is seeking a Manager, Service Desk f
Job Source: Humane Society of the United StatesCACI International
Oxon Hill, MD, United States
Service Desk Manager Job Category: Project and Program Management Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel: Local CACI is seeking an experienced Enterprise IT Service Desk Manager to manage operations for a 24x7x365 service desk. The service
Job Source: CACI InternationalCameron University
Vienna, VA, United States
Responsible for managing day-to-day operation and direct supervision of all Service Desk personnel. Ensure that contract requirements and contract SLAs and performance criteria are met. Supports continual development of the Service Desk function, to include promoting a service-oriented culture and maintaining Service Desk SOPs. Supports interaction
Job Source: Cameron UniversityGeneral Dynamics Information Technology
Falls Church, VA, United States
Req ID: RQ178664 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: Secret Public Trust/Other Required: NACLC (T3) Job Family: Help Desk Skills: End User Support,Group Problem Solving,Information Technology (IT) Services,IT Service Desk,People Management Certifications: Security+, CE - CompTIA Experience: 8 + years
Job Source: General Dynamics Information TechnologyChaos Industries
Washington, DC, United States
CHAOS Inc. is a global technology company that is delivering next generation capabilities to the defense and critical industrial sectors. Founded in 2022 by a seasoned leadership team, CHAOS has quickly become the place where world-class multi-disciplinary engineers come to build mission-critical technologies. CHAOS has a mission-focused culture, d
Job Source: Chaos IndustriesGeneral Dynamics Information Technology
Washington, DC, United States
Req ID: RQ174580 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: None Job Family: Business Operations Skills: Analytical Thinking,Customer Satisfaction,Leadership Experience: 10 + years of related experience US Citizenship Required: Yes Job Description: We are currently seeking an Enterprise Service Desk Manager with
Job Source: General Dynamics Information TechnologySystems Integration Inc
Hyattsville, MD, United States
The Service Desk Task Manager (SDM) willfocus on customers and improving the company's services to keep them satisfied. A successful candidate will resolve technical problems, manage team performance, mentor resources, track finances and resource allocation and control the quality of service delivery. Because of the high level of interaction with c
Job Source: Systems Integration IncWashington, DC, United States
Responsibilities:
Overseeing the day-to-day supervision of the firm's Service Desk Analysts to provide quality customer service to all of the firm's staff in support of the firm's IT Service Desk.
Supervising the DC Service Desk team.
Providing support and maintenance of all computers and printers; ensuring timely resolution of issues (i.e., end-user application support and system issues are identified, prioritized and resolved).
Scheduling the firm's Service Desk resources as needed to maintain the timely handling of support issues in a 24/7 environment.
Providing information and recommendations regarding IT Service Desk staffing levels to the Director of Technology Support.
Providing career development guidance to staff and recommending training paths.
Performing administrative duties related to the processing of all leave requests, timecards, and annual reviews in a timely manner.
Identifying, recommending, and documenting procedures and processing improvements related to IT service delivery and problem resolution.
Performing incident trend analysis (Incident Management); making recommendations to the Director of IT Support Services for ways to reduce recurring issues.
Reviewing, editing, and maintaining support services knowledge database.
Providing feedback to the Training Manager to ensure training programs meet the needs of the firm's end users.
Supervising planning and management of location specific projects; i.e., laptop replacement.
Collaborating with other Directors, Managers and Supervisors to ensure that departmental and firm projects are completed efficiently.
Requirements
Four year college degree required
6+ years experience in providing end-user support; 3+ years supervisory experience in a Help Desk or Service Desk environment.
Knowledge and experience with law firm specific applications is required.
Previous employment in a law firm or legal department is preferred.
Extensive experience in computer and mobile device Operating systems, Application Software, Computer Hardware, Remote Access and Network connectivity.
Excellent time management skills.
Flexibility to work additional hours, as necessary
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Email Alert for Service Desk Manager jobs in Washington, DC, United States
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