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GovCIO
Arlington, VA, United States
Overview GovCIO is currently hiring for a Senior Service Desk Analyst to provide Tier 3 Help Desk operations for a government enterprise application. This position will be located in Arlington, VA and will be a fully on-site position. The Senior Service Desk Analyst provides technical and operational support to customers, as well as works closely
Job Source: GovCIODatawiz
Alexandria, VA, United States
LOCATION: On-Site (ARLINGTON, VA) This position will support a Government agency that requires US Citizenship Datawiz Corporation is a Virginia based business incorporated in 1999. Datawiz is appraised at CMMI Level III for DEV & SVS by CMMI Institute a subsidiary of ISACA. Datawiz also achieved ISO 9001:2015, ISO 27001:2013, and ISO 20000-1:2011
Job Source: DatawizDatawiz
Alexandria, VA, United States
LOCATION: On-Site (ARLINGTON, VA) This position will support a Government agency that requires US Citizenship Datawiz Corporation is a Virginia based business incorporated in 1999. Datawiz is appraised at CMMI Level III for DEV & SVS by CMMI Institute a subsidiary of ISACA. Datawiz also achieved ISO 9001:2015, ISO 27001:2013, and ISO 20000-1:2011
Job Source: DatawizKaplan, Inc.
Washington, DC, United States
Job Title IT Service Desk Analyst Job Description We are seeking a highly skilled and motivated IT Service Desk Analyst to join our Global IT team, based in our Bogota office. In this pivotal role, you will tackle IT issues of varying complexities across a broad range of systems, providing both first and second-line support for onsite staff and int
Job Source: Kaplan, Inc.BlueWing Ventures, LLC.
Washington, DC, United States
Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century’s most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Andur
Job Source: BlueWing Ventures, LLC.BlueWing Ventures, LLC.
Washington, DC, United States
This position will support key day-to-day processes such as: technical support for software and hardware, configuring Windows, Linux and Apple computers with latest software and assisting with various upgrades across the Anduril tech-fleet. You will also support in maintaining Anduril’s inventory and asset management program. Responsibilities: Pr
Job Source: BlueWing Ventures, LLC.Diligent Corporation
Washington, DC, United States
About Us Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization's GRC practices so they can make better decisions, faster. No matter the challenge. At Dilig
Job Source: Diligent CorporationDiligent
Washington, DC, United States
About Us Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization's GRC practices so they can make better decisions, faster. No matter the challenge. At Dilig
Job Source: DiligentReston, VA, United States
Job Description Job Description Evolver Federal is looking for an IT Service Desk Analyst I to join our team in support of our NIH customer located in Bethesda, MD.
Responsibilities
Serve as the initial point of contact between the user and our IT service delivery department.
Work within the ServiceNow ticketing system to create detailed work logs and technical documentation.
Performs generic problem solving and assistance on various software applications, hardware systems and new technologies on the program.
Provide support in the following way: chat, phone, email, and web support to users using communications, collaboration tools, and applications.
Evaluate incoming calls to determine the extent of support required and escalate user to Tier II or Tier III in the shortest possible time frame if required.
Provide instruction and/or training to users on existing or new systems, various applications, and new technologies.
Assists with the review, evaluation and recommendation of solutions relating to hardware and software problems.
Work according to scripts, SOPs, and guidelines to provide support.
Basic Qualifications:
BA /BS/Associates or higher degree in computer science, information technology or related filed from an accredited university or a minimum of 10 years experience as a IT Service Desk Analyst or IT Support Specialist
HDI Support Center Analyst Certification (Required to obtain within six months of starting)
Ability to pass and obtain government required background investigation.
US Citizen or permanent resident
5 (Five) years progressive experience as an IT Service Desk Analyst in an IT service delivery operation chartered with, multi-faceted IT support.
2yr Experience with Microsoft Office 365 applications installation, usage and troubleshooting.
Preferred Qualifications:
5 years progressive experience as a IT Service Desk Analyst in a federal government IT service delivery operation chartered with large scale, multi-faceted IT support.
5 years of experience with Microsoft Office 365 applications installation, usage and troubleshooting.
Must be detail-oriented, organized, customer service-oriented and can work under tight deadlines.
Strong analytical troubleshooting skills in IT help desk support environment on popular applications, hardware, and new technologies.
Have working or similar knowledge of the following application and tools: (Microsoft Office 365 and its associated apps, Adobe, AD, Citrix, ServiceNow/Remedy, VDI systems, VPNs, SPOK, BeyondTrust Secure Remote Access, JAMF Apple Management and Symantec Management Console.)
Excellent written and verbal communication skills with the ability to communicate very well with users, peers, and managers.
NIH experience
ITIL4 Cert
Evolver Federal is an equal opportunity employer and welcomes all job seekers. It is the policy of Evolver not to discriminate based on race, color, ancestry, religion, gender, age, national origin, gender identity or expression, sexual orientation, genetic factors, pregnancy, physical or mental disability, military/veteran status, or any other factor protected by law.
Job Posted by ApplicantPro
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Email Alert for IT Service Desk Analyst I jobs in Reston, VA, United States
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