National Accounts Service Coordinator

Aurora, IL, United States

Would you like to be part of a focused, dedicated team? Do you want to work and grow with other motivated, ambitious people?

Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner's reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.

Benefits include:

Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays

Medical, dental, and vision insurance

Life and AD&D Insurance

Retirement Plans - 401K and Roth 401K , eligible employees can receive a company contribution up to 7%

Tuition Reimbursement

Employee Assistance Program (EAP)

CEFCU- Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.

Additional Benefits include: Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.

The CSA National Accounts Coordinator is responsible for quoting, scheduling maintenance and corrective repairs, and project management of generator, transfer switches, and engine systems for national accounts at sites located throughout North America in a manner that reflects the company's vision of working as "One Professional Team." To include additional sales for preventive maintenance, repairs, and projects.

Pay Rate: $54,311.49 - $70,120.92 Annually

Pay rate is dependent upon education & experience.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Reports all deficiencies and training needs to CSA National Accounts Manager

Maintains accurate contact records for vendors in the shared-department database

Ensures accurate reporting to primary customer

Secures and develops accurate quotes for all services not covered by contract pricing

Receives and processes invoices for services and ensures billing to clients in timely and accurate manner

Collaborates with external and internal vendors to get services completed

Locates and identifies vendors

Sets up business accounts and maintains status with vendors

Implements department and customer procedures

Assists Manager in quotation of potential new accounts

Participates in on-call emergency response duty

Communicates with internal departments to ensure that accounts are set up, invoices are entered, and parts are available and or ordered

Advances and preserves vendor relationships

Participates in customer-status update meetings

Accustom to and or comfortable with change

Flexibility

Responsible for additional sales in corrective work and adding additional units to the contract

Understands and carries out contract obligations with primary customer

Provides scheduling of maintenance, quoting, and scheduling of corrective repairs of generator, engine systems, and transfer switches for national accounts

Basic comprehension of MOPS/ SCOPES and or developing them

Other duties as assigned by manager

Required Education and Experience:

High School Diploma or GED

3+ years in an administrative position

5+ years customer service experience

3-5 years sales experience

Physical Demands & Competencies:

Standing, walking, talking, sitting, use of hands & hearing

Sedentary work that primarily involves sitting/standing but may require occasionally lifting and/or moving up to 25 pounds

Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills

Safety & Product Knowledge

Self-starter

Technical background relating to industry

Ability to work with minimal supervision

Strong electrical systems knowledge preferred

Familiar with and understands CAT and other brands nomenclature

Logistical knowledge of CAT and other dealer networks

Effective understanding of transfer switches, generators, and engine systems

Basic knowledge of Microsoft Word, Outlook, and Access

Basic knowledge of ET/SIS/SIS Web/STW

Intermediate knowledge of Microsoft Excel

Work Environment:

Noise: Quiet

Indoors

Other Duties:

Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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