Service Coordinator

Aurora, IL, United States

Service Coordinator

Application deadline: asap

Workplace: Onsite Position

Job Location (Short): Aurora, Illinois, United States | Downers Grove, Illinois, United States

Contract Type: Full-Time

Employment Type: Regular

Would you like to work in an international, innovative organization, where we produce high-quality solutions and are constantly looking to enhance existing and develop new offerings? Are you eager to join a professional team and work directly with our customers? Then we have an interesting position in Grundfos for you.

What is the job about?

Grundfos Pumps Company is seeking an experienced Service Coordinator to join its Customer Service Support Midwest USA Team. The Service Coordinator will be responsible for scheduling workshops and on-site (pump) repair requests from customers by telephone and in writing. They will ensure scheduling procedures are followed including effective communications across teams to ensure materials are ordered and the required technicians are planned. Applying good professional knowledge to build trust with customers, employees, partners, and contractors is key along with providing the necessary support in the coordination and planning of service operations and site visits. The Service Coordinator will collaborate with the Service Delivery manager, Service Coordinators and members of the Quality, Operations, Sales and Customer Service Teams. This position reports directly to the Head of Service Delivery Support USA & Canada and will operate daily out of the Aurora, IL facility. Relocation for this position cannot be supported and qualified candidates must have authorization to work in the USA without support.

Your main responsibilities :

Creation of work orders for service technicians and service partners, processing in SAP CS.

Work closely with the Service Manager to track and coordinate jobs with their technicians

Determine the correct parts with Service Sales and technicians for Service Quotations.

Responsible for identifying / assessing an incoming request from a customer to set forth the correct Service support actions

Work cross-functionally on service requests regarding technical support

Provide both phone and email support to communicate with both internal and external customers

Reports matters related to Safety, Health and Environment.

Works in accordance with and ensures required HSE behavior (ISO 14001 and VCA .)

Your background

We imagine that you have:

Qualified candidates will have a minimum of 5 years’ work experience and at least 2 years’ experience in a similar role.

The ability to follow protocols and process flows to ensure high quality service responses.

Excellent command of the English language both in speech and writing.

Experience with pump technology and installation technology

Experience and Microsoft Office and SAP (SAP CS Customer Service highly preferred).

Communicative, good at making connections (inside and outside), independent, sturdy, initiative-oriented, result-oriented.

A willingness to travel up to 25% if necessary. As a result, candidates should be able to maintain valid identification.Please note that relocation for this position cannot be supported and qualified candidate must have the authorization to work in the USA without support.

What’s in it for you?

Whether it’s developing leadership skills or advancing your expertise even further, we’ll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You’ll be welcomed from day one into an inclusive, trusting environmentguided bysix core values (https://www.grundfos.com/about-us/our-purpose-and-values) .

In addition, your day-to-day benefits include:

Ifyou’ll be workingfromyour home office, we’ll make sure you are well equipped with a workstation. However, you are always welcome to our offices whereyou can engage, learn, and have fun with colleagues.

On top of it, flexible working hours; 5 paid holidays; paid time off for volunteering;up to 20 paid vacation days. Vacation hours are accrued on a prorated basis, based on your hire date within the calendar year.

Competitive medical insurance rates through medical, dental, and vision plans; and a 401(k)-match program.

Annual bonuses, parental support, internal well-being consultants and programs.

Access to the modern Grundfos Academy to pursue further both personal and professional development.

Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly.

Do you want to learn more?

If you have questions or would like to know more about this position, please contact Kristin Sayers at [email protected]

If this job sounds interesting, please send your resume and cover letter by clicking “ Apply ”.

To dig deeper into the Grundfos universe, follow us onLinkedIn (http://linkedin.com/company/grundfos) orYouTube (http://youtube.com/user/grundfos) . Check outMeet our people (https://www.grundfos.com/careers/meet-our-people) to get to know some of your future colleagues and why they love working at Grundfos.

Grundfos needs and welcomes professional people from all corners and backgrounds by providing equal employment opportunities for all applicants and employees and prohibits discrimination and harassment of any type. Employment decisions at Grundfos are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. All qualified applicants are encouraged to apply. Learn more about your rights as an applicant (https://www.dol.gov/sites/dolgov/files/OFCCP/regs/compliance/posters/pdf/22-088_EEOC_KnowYourRights.pdf) and pay transparency (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf) . Accommodations are available for applicants with disabilities.

We look forward to hearing from you.

About Grundfos

Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

An inclusive team

If you like the look of this job and know you can bring your skills to contribute to our purpose, please apply. We need and welcome professional people from all corners – however you identify and whatever your background is.